Gentry Moving & Storage is a family-owned and operated professional moving company with over 17 years of experience. Based in Southern New England, Gentry serves Rhode Island, Massachusetts, Connecticut, and Florida. The company offers a variety of services, including residential moving, office furniture installation, senior moving, office and commercial moving, and storage and warehousing. Gentry has been recognized as "Southern New England's Best Moving Company" and has won the Providence Journal Readers Choice Awards for four consecutive years. Known for its exceptional service and competitive pricing, Gentry maintains an A+ rating from the Better Business Bureau. For a range of reliable moving services in the area, check the list of experienced movers serving Providence, RI.
Gentry Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Gentry Moving & Storage
Additional Cities Served: Cranston, Warwick, East Providence, Woonsocket, Danielson
Moving Services
- Residential Moving
- Office Furniture Installation
- Seniors on the Move
- Office & Commercial Moving
- Storage & Warehousing
- Comprehensive PacktoUnpack services
- A La Carte services
- Post MoveOut cleaning services
- Last minute move plans
- Night & Weekend move plans
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Summarized Review of Gentry Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Gentry Moving & Storage is predominantly praised for its professionalism, efficiency, and exceptional moving experiences, though it faces a few grievances regarding service reliability and ethical concerns.
Recent Reviews Mention...
“Patrick and Brendan provided a great job”
“great overall experience with Gentry”
“Patrick and Brendon were very quick and efficient”
2. Punctuality
Nationwide Average: 8.07/10
Gentry Moving & Storage is generally commended for their timeliness, with a majority of clients reporting that the crew arrived on or ahead of schedule, despite a few notable instances of significant delays or scheduling issues.
Recent Reviews Mention...
“they were on time”
“on time”
“from start to finish we cannot say enough”
3. Affordability
Nationwide Average: 7.69/10
Gentry Moving & Storage generally seems to offer competitive and reasonable pricing, though there are concerns about inconsistent quotations and instances of customers feeling overcharged.
Recent Reviews Mention...
“prices are competitive, slightly higher but worth it”
“acknowledged being grossly overcharged”
“experience at a very reasonable price”
4. Communication
Nationwide Average: 7.53/10
Gentry Moving & Storage generally provides excellent, responsive, and professional interaction with clients, though there are rare instances of communication issues and unresponsiveness.
Recent Reviews Mention...
“excellent communication and follow through”
“office staff were responsive, professional, provided excellent communication”
“Loved the communication from the office leading up to moving day”
5. Stick to Prices
Nationwide Average: 5.99/10
Gentry Moving & Storage has received varied feedback, with some customers experiencing overcharges and a lack of transparency, while others praise the company for having no hidden charges and adhering to their quotes.
Recent Reviews Mention...
“didn't move all things”
“overcharged and not transparent”
“Charged us extra”
6. Speed
Nationwide Average: 8.58/10
Gentry Moving & Storage is consistently described as exceptionally fast and efficient, often completing moves in impressive timeframes and working non-stop, despite a single report of them taking their time.
Recent Reviews Mention...
“knowledgeable and fast”
“Patrick and Brendon were very quick”
“insanely fast”
7. Friendliness
Nationwide Average: 8.91/10
Gentry Moving & Storage receives high praise for their professional, courteous, and polite staff, though a few instances of unprofessional behavior have been noted by some customers.
Recent Reviews Mention...
“Professional, friendly”
“crew were friendly and great to work with”
“The movers were extremely polite, professional, friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Gentry Moving & Storage generally receives strong endorsements for repeat business, though a handful of customers express a clear unwillingness to use their services again.
Recent Reviews Mention...
“would happily work with this company again”
“strongly recommend Gentry and would use again”
“would hire Patrick and Brendon again”
9. Professionalism
Nationwide Average: 8.31/10
Gentry Moving & Storage is predominantly praised for having a professional, friendly, and knowledgeable team, though a few customers reported instances of unprofessional behavior.
Recent Reviews Mention...
“Professional, friendly, knowledgeable”
“Tony and his crew showed great professionalism”
“Patrick and Brendon were very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Gentry Moving & Storage demonstrates a persistent failure to acknowledge and repair customer damages and exhibits a refusal to take accountability, alongside an absence of ethical business actions.
Recent Reviews Mention...
“have been waiting five years for damage repair”
“blamed me and refused to take accountability”
“did not attempt to rectify damages”
11. Precision & Care
Nationwide Average: 8.01/10
Gentry Moving & Storage generally receives high praise for their attentiveness and professionalism in protecting furniture and belongings, despite a few reports of damages.
Recent Reviews Mention...
“extra care taken with glass tables and fragile items”
“packed with blankets indicating care for items”
“careful and protective of all my furniture and belongings”
Customer Insights
Local Move Duration: 3 hours from 3 reviews
Great Crew Members
| Patrick, Brendan | great and fast move, professional and friendly |
| Tony,Mike | Mike quoted well, Tony led a great moving process |
| Patrick, Brendon | very quick and efficient, reassembled items at new home |
| Pam | Pam was cheerful and answered all our questions |
| Gentry | provided amazing fast professional service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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