North American Van Lines

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MoversChevron RightRhode IslandChevron RightProvidenceChevron RightNorth American Van Lines
based on 593+ data points
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About North American Van Lines

Sterling Corporation has been providing commercial, logistical, and residential moving solutions for clients for over 65 years. Based in New England, this moving company offers a wide range of services such as commercial moving, residential moving, logistics, warehousing, specialty freight transportation, furniture installation, and building decommissioning. They have expertise in various industries, like healthcare, biotech and labs, office, academic and library, technology, and manufacturing. Dedicating their efforts to meet all of your organization's moving and specialty transportation needs with an unmatched level of service, they ensure customer and employee safety and satisfaction throughout the process. With their experience, they've emerged as experienced movers serving Providence, RI.

Moving Services

  • Commercial Moving Services
  • Residential Moving Services
  • Logistics
  • Warehousing
  • Specialty Freight Transportation
  • Furniture Installation
  • Building Decommissioning

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Summarized Review of North American Van Lines

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

7.21/10

Nationwide Average: 8.44/10

Comment Dots

North American Van Lines receives predominantly negative feedback with multiple reports of damages and unsatisfactory experiences, although a few customers have noted exceptional service.

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Recent Reviews Mention...

great experience with these guys

very disappointed with the packing service

amazing and handled all of our household goods with care

2. Punctuality

5.5/10

Nationwide Average: 8.07/10

Comment Dots

North American Van Lines consistently fails to meet scheduled pick-up or delivery times, with numerous instances of significant delays and last-minute cancellations, despite a few reports of timely arrivals.

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Recent Reviews Mention...

Arrived on time

They showed up ready to work

showed up when they said

3. Affordability

3.61/10

Nationwide Average: 7.69/10

Comment Dots

North American Van Lines is perceived as highly expensive with significant price increases, providing poor value and service that does not justify the costs.

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Recent Reviews Mention...

the price was very reasonable

$$$ takes precedence over customer welfare

paid just under $6000, not affordable

4. Communication

4.87/10

Nationwide Average: 7.53/10

Comment Dots

North American Van Lines generally struggles with responsiveness, clear communication, and customer service, although there are a few instances of positive interactions with specific representatives.

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Recent Reviews Mention...

rudeness in the text tone

They communicated well with me

representatives were not responsive

5. Stick to Prices

1.57/10

Nationwide Average: 5.99/10

Comment Dots

North American Van Lines consistently fails to honor their initial quotes, often significantly increasing costs unexpectedly and not adhering to their promised pricing or delivery commitments.

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Recent Reviews Mention...

response was "too bad" indicating no price assurance

employed subcontractors motivated by money

not reimbursed appropriately for damages

6. Speed

6.84/10

Nationwide Average: 8.58/10

Comment Dots

North American Van Lines is predominantly critiqued for slow service and delays, despite a few instances of fast and efficient work.

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Recent Reviews Mention...

quick and efficient move

seemed to rush the job without care

worked quickly

7. Friendliness

8.25/10

Nationwide Average: 8.91/10

Comment Dots

North American Van Lines experiences widely fluctuating reviews, from extremely positive acknowledgments of their respectfulness and professionalism to severe criticisms regarding unfriendly behavior and lack of accountability.

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Recent Reviews Mention...

pushy and not polite

True professionals and very courteous

respectful and a happy/ upbeat crew

8. Will Hire Again

6.93/10

Nationwide Average: 8.18/10

Comment Dots

North American Van Lines appears to have significantly more customers expressing dissatisfaction and unwillingness to rehire or recommend the company, despite a few highly positive endorsements.

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Recent Reviews Mention...

would hire again

would not hire again due to bad experience

would hire this team again

9. Professionalism

7.59/10

Nationwide Average: 8.31/10

Comment Dots

North American Van Lines often falls short, with numerous instances of unprofessionalism and lack of experience highlighted, despite receiving some high praise for individual crew members and general efficiency in isolated reports.

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Recent Reviews Mention...

were professional

pushy for scheduling, packed a "do not pack" closet

True professionals

10. Conflict Handling

2.44/10

Nationwide Average: 4.07/10

Comment Dots

North American Van Lines overwhelmingly demonstrates a lack of effort and refusal to adequately address or compensate for damages and issues experienced by customers.

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Recent Reviews Mention...

only offered a fraction of the cost for damaged antiques

no attempt to right the wrongs, simply stated "too bad"

overcoming problems that occurred

11. Precision & Care

6.32/10

Nationwide Average: 8.01/10

Comment Dots

North American Van Lines predominantly received negative feedback about items being broken, missing, or otherwise damaged during moves, despite a few reports of careful handling.

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Recent Reviews Mention...

took extra care in packing my stuff

nothing was packed correctly

NO breakage or losses

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Customer Insights

Interstate Move Duration: 13 days from 5 reviews

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Great Crew Members

Dave, Derek Palmerprofessional, quick, and efficient, took extra care
Michelle Hdid not label or pack items correctly
Dave Palmer, Derek, Shaunspent extra time assembling my furniture
AndrewAndrew and his crew were amazing, communicated well, fast, and careful
Andrew Tarroteam mentioned as best
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact North American Van Lines

Location
61 Comstock Pkwy, Cranston, RI, 2921
Phone
(401) 943-3200
Link
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