Sterling Corporation has been providing commercial, logistical, and residential moving solutions for clients for over 65 years. Based in New England, this moving company offers a wide range of services such as commercial moving, residential moving, logistics, warehousing, specialty freight transportation, furniture installation, and building decommissioning. They have expertise in various industries, like healthcare, biotech and labs, office, academic and library, technology, and manufacturing. Dedicating their efforts to meet all of your organization's moving and specialty transportation needs with an unmatched level of service, they ensure customer and employee safety and satisfaction throughout the process. With their experience, they've emerged as experienced movers serving Providence, RI.
North American Van Lines
![North American Van Lines logo](https://images.movewithgreatguys.com/logos/sterlingmoving.com.gif?format=webp&width=3840&quality=75)
About North American Van Lines
Additional Cities Served: Cranston, Warwick, Pawtucket, East Providence, Woonsocket, Newport
Moving Services
- Commercial Moving Services
- Residential Moving Services
- Logistics
- Warehousing
- Specialty Freight Transportation
- Furniture Installation
- Building Decommissioning
Have feedback for North American Van Lines?
Error. Please try again later.
Summarized Review of North American Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
North American Van Lines receives predominantly negative feedback with multiple reports of damages and unsatisfactory experiences, although a few customers have noted exceptional service.
Recent Reviews Mention...
“great experience with these guys”
“very disappointed with the packing service”
“amazing and handled all of our household goods with care”
2. Punctuality
Nationwide Average: 8.07/10
North American Van Lines consistently fails to meet scheduled pick-up or delivery times, with numerous instances of significant delays and last-minute cancellations, despite a few reports of timely arrivals.
Recent Reviews Mention...
“Arrived on time”
“They showed up ready to work”
“showed up when they said”
3. Affordability
Nationwide Average: 7.69/10
North American Van Lines is perceived as highly expensive with significant price increases, providing poor value and service that does not justify the costs.
Recent Reviews Mention...
“the price was very reasonable ”
“$$$ takes precedence over customer welfare”
“paid just under $6000, not affordable”
4. Communication
Nationwide Average: 7.53/10
North American Van Lines generally struggles with responsiveness, clear communication, and customer service, although there are a few instances of positive interactions with specific representatives.
Recent Reviews Mention...
“rudeness in the text tone”
“They communicated well with me”
“representatives were not responsive”
5. Stick to Prices
Nationwide Average: 5.99/10
North American Van Lines consistently fails to honor their initial quotes, often significantly increasing costs unexpectedly and not adhering to their promised pricing or delivery commitments.
Recent Reviews Mention...
“response was "too bad" indicating no price assurance”
“employed subcontractors motivated by money”
“not reimbursed appropriately for damages”
6. Speed
Nationwide Average: 8.58/10
North American Van Lines is predominantly critiqued for slow service and delays, despite a few instances of fast and efficient work.
Recent Reviews Mention...
“quick and efficient move”
“seemed to rush the job without care”
“worked quickly”
7. Friendliness
Nationwide Average: 8.91/10
North American Van Lines experiences widely fluctuating reviews, from extremely positive acknowledgments of their respectfulness and professionalism to severe criticisms regarding unfriendly behavior and lack of accountability.
Recent Reviews Mention...
“pushy and not polite”
“True professionals and very courteous”
“respectful and a happy/ upbeat crew”
8. Will Hire Again
Nationwide Average: 8.18/10
North American Van Lines appears to have significantly more customers expressing dissatisfaction and unwillingness to rehire or recommend the company, despite a few highly positive endorsements.
Recent Reviews Mention...
“would hire again”
“would not hire again due to bad experience”
“would hire this team again”
9. Professionalism
Nationwide Average: 8.31/10
North American Van Lines often falls short, with numerous instances of unprofessionalism and lack of experience highlighted, despite receiving some high praise for individual crew members and general efficiency in isolated reports.
Recent Reviews Mention...
“were professional”
“pushy for scheduling, packed a "do not pack" closet”
“True professionals”
10. Conflict Handling
Nationwide Average: 4.07/10
North American Van Lines overwhelmingly demonstrates a lack of effort and refusal to adequately address or compensate for damages and issues experienced by customers.
Recent Reviews Mention...
“only offered a fraction of the cost for damaged antiques”
“no attempt to right the wrongs, simply stated "too bad"”
“overcoming problems that occurred”
11. Precision & Care
Nationwide Average: 8.01/10
North American Van Lines predominantly received negative feedback about items being broken, missing, or otherwise damaged during moves, despite a few reports of careful handling.
Recent Reviews Mention...
“took extra care in packing my stuff”
“nothing was packed correctly”
“NO breakage or losses”
Customer Insights
Interstate Move Duration: 13 days from 5 reviews
Great Crew Members
Dave, Derek Palmer | professional, quick, and efficient, took extra care |
Michelle H | did not label or pack items correctly |
Dave Palmer, Derek, Shaun | spent extra time assembling my furniture |
Andrew | Andrew and his crew were amazing, communicated well, fast, and careful |
Andrew Tarro | team mentioned as best |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
![Rankings You Can Trust background image](/_next/image/?url=%2Fimages%2FRankingsYouCanTrust.webp&w=3840&q=75)
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact North American Van Lines
![CTA background image](/_next/image/?url=%2Fimages%2Fhomepage%2Fhirebettermovers.webp&w=3840&q=75)
Ready to start your move?
![Claim Listing icon](/_next/image/?url=%2Fimages%2Fmovers%2FClaimListing.png&w=256&q=75)
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now![Best Providence, RI Movers Featured Image](https://images.movewithgreatguys.com/movers/featured-images/company/north-american-van-lines-cranston-rhode-island.png?format=webp&width=3840&quality=75)
Additional Resources
Providence Moving Services
Nearby Cities