PODS Moving & Storage revolutionized the moving and storage industry in 1998 by pioneering the concept of portable storage containers. With nearly 25 years in business, they are industry leaders for long-distance moves, providing flexibility and control throughout the moving process. PODS offers multiple container sizes and a comprehensive moving experience, including built-in storage, adjustable scheduling, and contactless service. They also provide moving supplies, connections to trusted local labor providers, and car shipping services. Their operations are not just at a national level, but also cater to local requirements such as those of movers in Providence, RI. The company has over 3,000 associates across the U.S. and Canada and operates in 46 states and six provinces, with international services in Australia and the United Kingdom.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Cranston, Warwick, Pawtucket, East Providence, Newport
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
Rhode Island Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives high praise for its service, professionalism, and effectiveness in meeting customers' needs, despite a few criticisms regarding its pricing and service quality.
Recent Reviews Mention...
“Super helpful staff made the process easy and stress-free.”
“I'll keep using them for all my moving needs”
“outrageously expensive fee”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally demonstrates strong performance and reliability in delivering and picking up containers on time, despite a few reported instances of delays and lack of communication.
Recent Reviews Mention...
“Our pod was waiting first thing in the morning.”
“Container was delivered on time”
“driver placed the POD on time ”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage appears to be largely viewed as expensive, with common complaints about unexpected costs and charges, despite some customers finding value and pricing favorable.
Recent Reviews Mention...
“it was affordable”
“outrageously expensive fee”
“extremely expensive compared to initial quote”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage receives mixed feedback, highlighting instances of excellent and friendly customer service for some, while others report significant challenges in reaching support and obtaining help.
Recent Reviews Mention...
“sent quote to customer service they would not honor it”
“Customer service is awful”
“The gentleman answered all my questions very friendly.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally receives criticism for changing prices unexpectedly and adding additional charges, though a few customers reported no hidden fees.
Recent Reviews Mention...
“changed the price on my monthly fee”
“charged additional for container pickup”
“no hidden fees”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for their cordial and helpful staff, with many customers appreciating the exceptional customer service and positive interactions with employees.
Recent Reviews Mention...
“MI-BOX is way more friendly”
“The gentleman in the office was very friendly.”
“Good people just doing their job.”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage exhibits a predominantly positive sentiment, with many customers expressing strong intentions to rehire or recommend them, despite a notable minority having unfavourable experiences.
Recent Reviews Mention...
“will not be using pods again nor recommending them”
“Next time, going to competitor”
“recommend this company and would hire again”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is generally viewed as professional, helpful, and courteous, though there are notable instances of unprofessional behavior and poor service delivery by some team members.
Recent Reviews Mention...
“A little pushy but professional overall.”
“drivers were professional”
“drivers were professional”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a consistent failure to address and rectify customer grievances efficiently, ranging from unfulfilled promises, ignored communications, to inadequate resolutions.
Recent Reviews Mention...
“would not cover the damage”
“Didn't offer a credit or solution”
“No effort to rectify or communicate solution.”
10. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback ranging from significant damage and leaks in their pods to furniture and boxes arriving in great condition, indicating inconsistency in service quality.
Recent Reviews Mention...
“pod leaked and ruined a mattress”
“Some furniture and pod was damaged”
“furniture and boxes were in great condition”
Customer Insights
Cost: $ 1041.00 from 5 reviews
Great Crew Members
| Mick | Mick provided great help and service |
| Mike | Awesome service by Mike |
| Mike | Called me first, extremely safe and polite |
| Wayne Rene | made my Mom feel comfortable during the drop-off |
| Steve O, Ogami R | Steve O was friendly and a pro, Ogami R handled our move professionally |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Providence Moving Services
