Based in Providence, Rhode Island, Jones Moving and Storage is a family-owned and operated company. Established in 1892, they offer a broad spectrum of services. These services include short and long-distance residential and commercial moving, safe storage solutions, and packing/unpacking services. They are also noted for offering a Summer Storage Program specially designed for RISD students. Through this program, they coordinate with Resident Life to deliver stored items to student rooms in September. With a legacy spanning over a century, Jones Moving & Storage upholds a steadfast commitment to superior customer service, catering to every aspect of their clients' moving and storage requirements.
Jones Moving and Storage
based on 282+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Jones Moving and Storage
Additional Cities Served: Cranston, Warwick, Pawtucket, East Providence, Attleboro, WoonsocketShow More >
Moving Services
- Shortdistance moves
- Longdistance moves
- Residential moves
- Commercial moves
- Safe storage solutions
- Shortterm storage options
- Longterm storage options
- Packing services
- Unpacking services
- RISD Summer Storage Program
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Jones Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.59/10
Nationwide Average: 8.44/10
Jones Moving and Storage has a mixed reputation with many customers praising their professionalism and moving experience, while others criticize the service as low quality or even damaging.
Recent Reviews Mention...
“they did everything they said they would do”
“stolen items and overall negative experience”
“Excellent moving experience”
2. Punctuality
6.76/10
Nationwide Average: 8.07/10
Jones Moving and Storage receives mixed reviews with some customers commending their on-time service while others criticize them for being late.
Recent Reviews Mention...
“they were quick to answer and deliver”
“could be more punctual and precise with timings”
“were late and lied about reason”
3. Affordability
6.42/10
Nationwide Average: 7.69/10
Jones Moving and Storage receives mixed reviews, with some customers finding their services excessively expensive while others praise them for being reasonable and even costing less than expected.
Recent Reviews Mention...
“on budget”
“Implies was extremely expensive for received service.”
“mentioned they're affordable”
4. Communication
6.24/10
Nationwide Average: 7.53/10
Jones Moving and Storage has mixed reviews, with high praise for understanding and clarity by some, while others experienced issues with confirmation, transparency in pricing, and rude behavior.
Recent Reviews Mention...
“answered all my questions”
“lack of accountability”
“Office staff are horrible, implies poor communication”
5. Stick to Prices
5.48/10
Nationwide Average: 5.99/10
Jones Moving and Storage generally shows transparency and often adheres to or comes in under their estimates, though there are notable instances where costs significantly exceeded initial quotes.
Recent Reviews Mention...
“on budget”
“quoted prices not respected due to lost/damaged items ”
“did not stick to quoted prices”
6. Speed
5.69/10
Nationwide Average: 8.58/10
Jones Moving and Storage receives mixed feedback, with customers praising their efficiency and swiftness during challenging conditions, while others criticize the company for significant delays and inefficiencies.
Recent Reviews Mention...
“Took their time to inflate price.”
“move took far longer than it should”
“on their way in 3 hours”
7. Friendliness
7.72/10
Nationwide Average: 8.91/10
Jones Moving and Storage is overwhelmingly praised for their polite, pleasant, and personable staff, though there were isolated incidents of unprofessional behavior.
Recent Reviews Mention...
“helped me with some other things”
“owners were extremely rude”
“negative sentiment towards employees' treatment”
8. Will Hire Again
6.09/10
Nationwide Average: 8.18/10
Jones Moving and Storage receives mixed reviews with a notable number of customers expressing strong loyalty and satisfaction, while a significant minority have had negative experiences leading to a refusal to rehire or recommend the company.
Recent Reviews Mention...
“I’m sure glad I did”
“would not hire again due to damaged and missing items”
“would not recommend this company”
9. Professionalism
5.69/10
Nationwide Average: 8.31/10
Jones Moving and Storage generally receives high praise, though there are some significant concerns regarding incompetence, unprofessional behavior, and misconduct among a few reviewers.
Recent Reviews Mention...
“worked constantly”
“crew's actions were unprofessional”
“unprofessional behavior mentioned”
10. Conflict Handling
2/10
Nationwide Average: 4.07/10
Jones Moving and Storage generally falls short, showing inconsistent efforts ranging from going above and beyond in one case to negligible actions and denials of responsibility in others.
Recent Reviews Mention...
“no effort made to rectify heavily damaged items”
“no effort to right the wrongs mentioned”
“did not rectify the issue of theft”
11. Precision & Care
4.94/10
Nationwide Average: 8.01/10
Jones Moving and Storage has mixed reviews, with many customers appreciating their careful handling of items, although there are significant concerns regarding damage and mishandling.
Recent Reviews Mention...
“belongings were heavily water damaged and moldy”
“personal items stolen”
“items were stolen”
Customer Insights
Local Move Duration: 5.5 hours from 3 reviews
Great Crew Members
| James, Chris, Rob, Rick | worked constantly, answered questions, and were helpful |
| Jones | Thanks Jones for good cheer |
| Andy, James, Marcus, Derrick | they were kind and made a difficult situation better |
| T, A, B | fine people who genuinely care about your belongings |
| Greg, Rick, JD, Chris, Kenny, Miguel | went above and beyond, very professional and careful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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