Surv by Rent Sons is a Newport-based company founded with the mission of building stronger communities through service. The company, through its certified local workers, partners with homeowners to meet the varying needs of their to-do lists. Their services don't just extend to in-state moves, they also offer help with packing, truck loading and even home upkeep tasks. They ensure hassle-free service through flexible booking and a three-step job booking process. Not only do they have over 3,000 five-star reviews and an A+ BBB rating, they also value reliability, friendliness and hard work. They also provide Providence, RI moving services, with an insured coverage of $1M, creating strong bonds with their customers and local workers by promoting community involvement and a purpose-driven job culture.
Surv by Rent Sons
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Surv by Rent Sons
Additional Cities Served: Cranston, Warwick, Pawtucket, East Providence
Moving Services
- Instate moves
- Packing assistance
- Truck loading
- Assembling furniture
- Moving outdoor furniture
- Rearranging
- Garden & lawn upkeep
- Cleaning & organizing
- Power washing
- Snow removal
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Summarized Review of Surv by Rent Sons
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Surv by Rent Sons receives a mix of high praise for excellent service and strong recommendations alongside significant criticism for unprofessionalism, overcharging, and negative experiences.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“very happy with the service”
2. Punctuality
Nationwide Average: 8.07/10
Surv by Rent Sons generally demonstrates timely arrivals and readiness, although there has been an instance of late communication regarding scheduling.
Recent Reviews Mention...
“Carter and Vincent were on time”
“they were great even in a snow storm”
“were right on time”
3. Affordability
Nationwide Average: 7.69/10
Surv by Rent Sons receives mixed feedback, with some customers complaining about unexpected fees and higher than quoted charges, while others find the pricing reasonable and justified.
Recent Reviews Mention...
“charged additional fees unexpectedly.”
“kind of expensive for my budget”
“quoted $20 an hour but charged $120 for 2 hours”
4. Communication
Nationwide Average: 7.53/10
Surv by Rent Sons struggles with honesty, responsiveness, and customer service, despite a few instances of last-minute delivery success and an efficient online scheduling system.
Recent Reviews Mention...
“incredibly friendly, knowledgeable, and efficient communication”
“kids who don't tell the truth to the office.”
“Good communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Surv by Rent Sons has a reputation for charging additional fees beyond the initial quote and not honoring refunds for overcharges.
Recent Reviews Mention...
“charged an additional $285 for "Extra labor."”
“offered a small refund but didn't follow through ”
“quoted $20 an hour but charged $120 for 2 hours”
6. Speed
Nationwide Average: 8.58/10
Surv by Rent Sons generally receives positive feedback for quick service, although there is a mention of an unsatisfactory experience due to a poor and incomplete job by young male movers.
Recent Reviews Mention...
“coordinated everything for quick stops”
“very knowledgeable and efficient”
“young males did a very poor, incomplete job”
7. Friendliness
Nationwide Average: 8.91/10
Surv by Rent Sons generally receives high praise for its personnel's outstanding manners and personable interactions, despite an isolated instance where the staff's professionalism was called into question.
Recent Reviews Mention...
“everyone interacted with was incredibly friendly”
“couldn't have been nicer”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Surv by Rent Sons has received a polarized response with a subset of the customers showing high loyalty and strong intentions to rehire and recommend, while another significant portion expresses dissatisfaction and an unwillingness to use their services again due to various issues.
Recent Reviews Mention...
“will definitely use them again”
“would hire again”
“Highly recommend”
9. Professionalism
Nationwide Average: 8.31/10
Surv by Rent Sons generally receives negative feedback due to sending inexperienced, unprofessional individuals, despite a rare compliment about being well-mannered and active.
Recent Reviews Mention...
“Carter and Vincent were professional”
“very knowledgeable and efficient”
“workers were skillful”
10. Conflict Handling
Nationwide Average: 4.07/10
Surv by Rent Sons demonstrates poor customer satisfaction due to offering only credits for future jobs, refusing refunds for overcharges, having difficult management, and failing to manage effective solutions.
Recent Reviews Mention...
“only offered a credit towards future jobs.”
“offered to repair damage but refund not received ”
“tried to resolve issues quickly”
11. Precision & Care
Nationwide Average: 8.01/10
Surv by Rent Sons seems to perform poorly due to improper packing and mishandling of items.
Recent Reviews Mention...
“poorly and improperly packed, indicating item mishandling.”
“very careful with items”
“damaged nearly everything”
Customer Insights
Hourly Minimum: 2 hours from 3 reviews
Local Move Duration: 3 hours from 6 reviews
Great Crew Members
| Carter, Vincent | both were professional, friendly, and worked efficiently |
| Ben | conscientious and efficient, kind and respectful |
| Michael | Michael was fabulous and thoughtful |
| Curtis, Franklin | did a great job cleaning up |
| Carter,Kai | Carter and Kai did a superb job, very careful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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