With a location in East Providence, RI, Gentle Giant is a residential and commercial mover offering local, interstate, and international moving services since 1980. This nationwide company covers a full range of Providence, RI moving services from coast to coast, all the way from San Francisco to Washington D.C. Its team of highly trained, efficient, and competent movers is proud to be called “Giants.” The company provides full-service packing, unpacking, storage, crating, piano moving, senior moving, and more. With 40+ years in business, Gentle Giant continues to provide high-quality moving solutions and has won dozens of awards for its services and workplace practices. Gentle Giant supports responsible, eco-friendly initiatives, such as reusing or reducing its use of moving boxes and packing supplies whenever possible.
Gentle Giant Moving Company
Ranked Top 3 Best Movers in Providence, RI
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Gentle Giant Moving Company
Additional Cities Served: Cranston, Warwick, Pawtucket, Taunton, East Providence, AttleboroShow More >
Moving Services
- Packing & Unpacking
- Moving Box Delivery
- Craning & Specialty Moving
- Storage Facilities
- White Glove Moving
- Local Moving
- Long Distance Moving
- Commercial Moving
- Piano Moving Services
- Moving and Storage Services
Awards
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Summarized Review of Gentle Giant Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Gentle Giant Moving Company is consistently praised for their professionalism, efficiency, and exceptional moving services, offering a stress-free experience marked by politeness and high competence across numerous glowing reviews.
Recent Reviews Mention...
“A perfect move”
“great job for us”
“Excellent service provided”
2. Punctuality
Nationwide Average: 8.07/10
Gentle Giant Moving Company consistently receives high praise for their timely arrivals and adherence to schedules, with only a rare mention of minor navigation issues.
Recent Reviews Mention...
“arrived promptly”
“These guys were on time”
“they were on time”
3. Affordability
Nationwide Average: 7.69/10
Gentle Giant Moving Company generally appears to offer great value, even if slightly pricier than alternatives, with most customers feeling the service is well worth the cost, though a very small minority find it expensive and inflexible.
Recent Reviews Mention...
“worth every penny”
“value was awesome”
“costs more than many other movers, but worth it”
4. Communication
Nationwide Average: 7.53/10
Gentle Giant Moving Company exhibits exceptional service, with customers frequently praising their responsiveness, organization, thoroughness, and friendly interactions, although a few noted some lapses in returning messages and addressing billing issues.
Recent Reviews Mention...
“Questions were clearly and patiently answered”
“appreciate the good customer service”
“very responsive”
5. Stick to Prices
Nationwide Average: 5.99/10
Gentle Giant Moving Company is generally praised for its accurate estimates and honesty, with many customers reporting satisfaction for paying at or less than the quoted amount, despite a few dissenting experiences of higher than expected final bills.
Recent Reviews Mention...
“it's a scam to drive up prices”
“efficiency and attention to detail saved us money”
“quoted estimate was accurate”
6. Speed
Nationwide Average: 8.58/10
Gentle Giant Moving Company is consistently praised for its extremely efficient, quick, and professional service, achieving fast turnovers without sacrificing the quality or safety of the move.
Recent Reviews Mention...
“extremely efficient”
“highly professional and efficient”
“above all, efficient”
7. Friendliness
Nationwide Average: 8.91/10
Gentle Giant Moving Company consistently receives praise for their respectful, considerate, and accommodating staff who are noted for going above and beyond with a professional, polite, and cheerful attitude that greatly pleases customers.
Recent Reviews Mention...
“Respectful and friendly”
“Crew was considerate and professional”
“Team is hard working and go above and beyond”
8. Will Hire Again
Nationwide Average: 8.18/10
Gentle Giant Moving Company enjoys overwhelmingly positive customer loyalty and repeat business, with a strong inclination among clients to not only reuse their services but also to recommend them to others, despite a couple of dissatisfied reports regarding customer service.
Recent Reviews Mention...
“would hire again”
“used them for many moves”
“Certainly be hiring them again”
9. Professionalism
Nationwide Average: 8.31/10
Gentle Giant Moving Company consistently receives high praise for their knowledgeable, hardworking, and efficient team members, with particular commendation for their professional conduct throughout the moving process, despite isolated instances of unprofessionalism.
Recent Reviews Mention...
“Crew was professional”
“Team is knowledgeable and hardworking”
“They were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Gentle Giant Moving Company generally receives high praise for taking corrective actions such as refunds, repairs, and accommodating changes, but there are notable exceptions where customers felt ignored or not responded to.
Recent Reviews Mention...
“refunded us for the drive time”
“carefully removed and disposed of a broken branch”
“they just "huh"ed at me and ignored my concerns”
11. Precision & Care
Nationwide Average: 8.01/10
Gentle Giant Moving Company consistently receives praise for treating customers' possessions with extreme caution and attentiveness, with numerous reviews highlighting their conscientious and considerate approach to moving delicate and sentimental items safely, though there are isolated incidents of damage.
Recent Reviews Mention...
“EXTREMELY careful with all belongings”
“treated our “stuff” with more care than I would have”
“took such good care of my stuff”
Great Crew Members
| Ryan Libby | Ryan and his team are great |
| Shane, Alex, Alex, Dan | Professional, considerate, thorough, and careful |
| Sean, Michael | Always willing to help, very accommodating |
| Franz, Ryan | Franz evaluated initial cost, Ryan headed the moving team |
| Chuck, Darragh | awesome and took good care of my stuff |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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