Arpin Van Lines is a professional long-distance moving company with over 100 years of experience in the moving and storage service industry. Based in Indianapolis, Indiana, Arpin has a strong nationwide network of more than 350 agents and 1,400 trucks scattered throughout the United States, making it easy to find first-rate long-distance movers near you. The company provides full-service moving solutions, including professional wrapping, packing, and unpacking services. As part of their commitment to customer satisfaction, Arpin Van Lines offers free and accurate long-distance moving quotes with no hidden costs and full coverage protection for your belongings during transit. Be sure to check out the movers in Providence, RI for additional moving options in the area.
Arpin Van Lines
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Arpin Van Lines
Additional Cities Served: Fall River, Cranston, Warwick, Pawtucket, East Providence, WoonsocketShow More >
Moving Services
- Longdistance moving service
- Professional wrapping service
- Packing and unpacking service
- Accurate online moving quote service
- Coverage protection service
- Replacement or repair of damaged items in transit
- Inhome move estimate service
- Virtual Move Survey service
- Storage service
- Commercial moving service
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/14/21*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Arpin Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Arpin Van Lines generally provides a deeply unsatisfactory experience punctuated by rare instances of satisfaction, as reflected by multiple accounts of poor service, damage, and lack of professionalism overshadowing a handful of positive experiences.
Recent Reviews Mention...
“they stole my belongings”
“amazing result with our move”
“couldn't have possibly been better”
2. Punctuality
Nationwide Average: 8.07/10
Arpin Van Lines consistently struggles with on-time deliveries, often showing up late or not at all according to numerous customer reports.
Recent Reviews Mention...
“timeliness in packing and transportation”
“move was on time”
“delivery was on time”
3. Affordability
Nationwide Average: 7.69/10
Arpin Van Lines overwhelmingly receives negative reviews for being much more expensive than expected, with a few exceptions where they kept costs under budget or were cheaper than fixed quotes.
Recent Reviews Mention...
“price was reasonable”
“We actually saved $1000”
“total cost came in lower than expected”
4. Communication
Nationwide Average: 7.53/10
Arpin Van Lines struggles significantly, with numerous reports of extremely poor customer service, lack of follow-up, difficulty in obtaining straightforward answers, and overall dismal communication efforts from the company.
Recent Reviews Mention...
“won't even speak with me after incident”
“customer service people were fantastic”
“great communication and service”
5. Stick to Prices
Nationwide Average: 5.99/10
Arpin Van Lines overwhelmingly receives negative feedback for not honoring initial estimates and adding unexpected charges, despite a few positive experiences concerning accurate quotes.
Recent Reviews Mention...
“careful initial assessment and estimate were accurate”
“Being underweight saved us on moving fees and fuel costs”
“gave a fair quote for the move”
6. Speed
Nationwide Average: 8.58/10
Arpin Van Lines consistently demonstrates a lack of efficiency and punctuality, causing multiple delays and extended moving times as reported by numerous dissatisfied customers.
Recent Reviews Mention...
“efficient”
“movers were fast”
“delivered it ahead of schedule”
7. Friendliness
Nationwide Average: 8.91/10
Arpin Van Lines exhibits a mixed performance with instances of exceptional politeness and professionalism contrasted sharply by multiple reports of rude and unprofessional behavior.
Recent Reviews Mention...
“appeared nice initially but not after incident”
“Arpin Crews, Driver, and all customer service people were fantastic”
“supportive and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Arpin Van Lines overwhelmingly receives negative feedback, with the majority of customers expressing a strong unwillingness to use their services in the future.
Recent Reviews Mention...
“this is the worst moving company available”
“would definitely not hire again”
“best moving experience out of 15 with professionals”
9. Professionalism
Nationwide Average: 8.31/10
Arpin Van Lines overwhelmingly receives criticism for unprofessional behavior, including reports of theft, lack of care, and unprofessional conduct, though there are a few isolated instances of positive feedback praising their politeness and professionalism.
Recent Reviews Mention...
“acted unprofessionally by stealing”
“employees were professional”
“responsible, reliable”
10. Conflict Handling
Nationwide Average: 4.07/10
Arpin Van Lines overwhelmingly receives criticism for their inadequate customer service and compensation efforts, with numerous accounts of unaddressed, denied, or unfairly managed claims, though there are rare instances where they approved claims and acted appropriately.
Recent Reviews Mention...
“not willing to right the wrong done”
“Company's response to the issue was wholly inadequate.”
“did not make right on lost/misplaced furniture”
11. Precision & Care
Nationwide Average: 8.01/10
Arpin Van Lines overwhelmingly disappoints, with most reports indicating damaged, lost, or disrespected belongings.
Recent Reviews Mention...
“stole most expensive personal items”
“only one drinking glass cracked out of 350 items”
“no broken items or damage”
Customer Insights
Interstate Move Duration: 10 days from 19 reviews
Great Crew Members
| Dave, Jim | Dave got us set up, Jim and his team were great |
| John D. | super professional and trustworthy |
| Cheri, Joe | excellent to work with, great coordination and delivery |
| Bob,Nancy | Bob was honest and gave a fair quote, Nancy updated us |
| Wayne | very helpful and responsive to questions |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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