1-800-PACK-RAT Moving & Storage is a company that provides moving and storage solutions, aiming to make the process simple and stress-free for their customers. They offer all-steel, weatherproof, portable storage and moving containers to keep belongings safe and secure. Their services cater to long-distance, local, and military moves, as well as on-site storage, warehouse storage, and business solutions to help save time and money. The company has a nationwide network of more than 65 secure warehouse storage facilities with 24/7 surveillance, on-site container access, and no-hassle delivery options. For more information about other movers in Greenville, SC, feel free to check our collection. 1-800-PACK-RAT's focus on customer service and quality sets them apart from competitors like PODS and U-Pack, offering ground-level loading, interior design for maximized packing space, and an all-steel container that prevents moisture absorption.
1-800-PACK-RAT Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Residential Solutions
- Moving Containers
- Moving Resources
- Storage Facility Locations
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Summarized Review of 1-800-PACK-RAT Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving & Storage generally receives positive feedback for its service, with most customers highlighting top-notch service and great work by movers, though there are reports of mediocre service and nightmare experiences.
Recent Reviews Mention...
“Matt and Todd turned my situation around”
“nightmare experience ”
“Top notch service received”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving & Storage displays a mixed performance with reports of delays causing inconvenience alongside instances of on-time deliveries and commendable time management.
Recent Reviews Mention...
“containers were late on pick up and delivery ”
“Containers were delivered and picked up on time”
“delay in delivery caused inconvenience”
3. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving & Storage generally receives positive feedback for their accommodating and helpful service, although there are notable criticisms regarding inconsistency and lack of information.
Recent Reviews Mention...
“Summer was great help at the home office”
“central customer service is uninformed ”
“customer service was friendly and helpful”
4. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving & Storage significantly underperforms, frequently not adhering to promised timelines, failing to deliver containers when promised, and not sticking to the quoted prices.
Recent Reviews Mention...
“promised a container next day but didn't deliver”
“quoted timeline was not adhered to”
“didn't stick to the quoted price”
5. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving & Storage consistently demonstrates exceptional customer service, with the staff often noted for being very helpful, offering additional conveniences, and maintaining a welcoming and pleasant demeanor.
Recent Reviews Mention...
“Matt, Todd, and Summer were very helpful”
“customer service was friendly and helpful”
“Offered ice waters and use of equipment, very friendly”
6. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving & Storage receives mixed feedback, with some customers expressing high satisfaction and a strong willingness to rehire, while a significant portion report dissatisfaction and a reluctance to use their services again.
Recent Reviews Mention...
“would hire again because of the great help received”
“would not use this company again ”
“Couldn't be more pleased and would choose again”
7. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving & Storage is highly regarded, notably for the exceptional professionalism demonstrated by Matt and Todd along with their excellent time management skills.
Recent Reviews Mention...
“Matt and Todd showed great professionalism”
“Matt and Todd were very professional”
“extremely professional with time management”
8. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving & Storage generally shows poor responsiveness and effectiveness in addressing and resolving customer issues, despite a rare instance of going above and beyond to assist.
Recent Reviews Mention...
“went above and beyond to assist me”
“did not rectify the delayed situation effectively ”
“won't even try to resolve the problem”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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