Master Movers is a highly successful moving company based in Nashville, Tennessee, that has been in operation since 2000. They serve clients in the greater Nashville metropolitan area and nearby cities such as Brentwood, Gallatin, Hendersonville, Franklin, TN, Mt. Juliet, Murfreesboro, Smyrna, and Spring Hill. This locally owned company is known for providing professional moving services for both residential and commercial needs, including the relocation of pianos. Master Movers takes pride in their excellent customer service and attention to detail in ensuring that their clients' belongings are handled with care. They offer a variety of services, such as packing, loading and unloading, in-house moving, assembly and disassembly, and providing moving supplies, all aimed at making the moving experience as smooth and stress-free as possible.
Master Movers
About Master Movers
Additional Cities Served: Spring Hill, Brentwood, Columbia, La Vergne, Shelbyville, Nolensville
Moving Services
- Local moving services
- Longdistance moving services
- Professional piano moving services
- Commercial moving services
- Packing services
- Moving and packing supplies provision
- Pickup and delivery services
- Inhouse moving services
- Professional assembly and disassembly services
- Loading and unloading services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Master Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Master Movers predominantly receives negative feedback, with numerous customers reporting poor service, significant issues, and disappointing experiences.
Recent Reviews Mention...
“Jennifer and her team provided poor service”
“great work by movers”
“highly disappointed in service”
2. Punctuality
Nationwide Average: 8.07/10
Master Movers generally struggle with timely arrivals, with numerous reports of significant delays and outright no-shows, overshadowing the rare instances of them being on time or early.
Recent Reviews Mention...
“they showed up on time”
“they were 2 hours late”
“no showed two days in a row”
3. Affordability
Nationwide Average: 7.69/10
Master Movers is perceived as highly unfavorable due to complaints of overcharging for services, excessive costs for short-distance moves, and circumstances forcing customers to hire alternative companies.
Recent Reviews Mention...
“overcharged for services”
“well worth the money you spend”
“cost was less than quoted, very reasonable”
4. Communication
Nationwide Average: 7.53/10
Master Movers generally struggles, with numerous reports of unreturned calls, poor responsiveness, and difficulties in resolving issues, though there are a few instances of positive interactions noted.
Recent Reviews Mention...
“Jennifer turned blame on me instead of helping”
“the communication was poor”
“failed to return any calls/messages”
5. Stick to Prices
Nationwide Average: 5.99/10
Master Movers often disappoints customers by charging significantly more than initially quoted, with complaints about additional charges and not honoring refunds, although there are rare instances of accommodating customer needs at no extra charge.
Recent Reviews Mention...
“they used their own materials to rack up charges”
“charged over double the quoted price”
“cost was less than quoted”
6. Speed
Nationwide Average: 8.58/10
Master Movers is overwhelmingly criticized for being significantly slow and inefficient in their services.
Recent Reviews Mention...
“got in, got out quickly”
“very little to no progress in two hours”
“moved items in a damaging manner”
7. Friendliness
Nationwide Average: 8.91/10
Master Movers displays a mixed sentiment, as customers recount experiences of exceptional politeness and niceness, contrasted by instances of unprofessional behavior and hostility.
Recent Reviews Mention...
“they were very polite”
“the two girls that showed up were super nice”
“unprofessional sharing of personal information”
8. Will Hire Again
Nationwide Average: 8.18/10
Master Movers overwhelmingly leaves customers disappointed and unwilling to use their services in the future.
Recent Reviews Mention...
“would hire again”
“would definitely not hire again after this experience”
“would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
Master Movers is generally seen as lacking in professionalism with numerous complaints about unprofessional behavior and handling, despite a few instances of positive feedback regarding efficiency and respectfulness.
Recent Reviews Mention...
“acted professional throughout the move”
“crew lacked professionalism in handling my move”
“were so accommodating and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Master Movers consistently fails to adequately address or rectify customer complaints and issues, demonstrating a lack of effective resolution efforts.
Recent Reviews Mention...
“the Grand Apology was not an apology”
“failed to rectify damages”
“not effective in resolving bleach damage issue”
11. Precision & Care
Nationwide Average: 8.01/10
Master Movers generally fails to meet customer expectations, with numerous reports of significant damage to belongings.
Recent Reviews Mention...
“damaged multiple possessions”
“were real careful with taking good care of my belongings”
“lead guy acted high and items were dropped”
Customer Insights
Local Move Duration: 3 hours from 5 reviews
Great Crew Members
| Mike, Terry, Bubba | were so accommodating and professional with my move |
| Jamie | Jamie was so friendly |
| Mike, Cody | Mike and Cody were great and friendly |
| Mike, Cody | Mike and Cody were professional, quick, and careful |
| Michael, Brandon T., Brandon J. | did tremendous work, quickly and efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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