PODS Moving & Storage has been in business for nearly 25 years, offering personalized moving and storage solutions to customers in the United States, Canada, Australia, and the United Kingdom. Based in Chattanooga, Tennessee, PODS prides itself on its flexibility, convenience, and safety with its various services, including local and long-distance moving, on-site and off-site storage, packing and loading assistance, and car shipping. The company's innovative PODZILLA hydraulic system ensures the safe transportation and handling of customers' belongings. In addition to residential services, PODS also serves commercial clients with relocation, storage, and government solutions.
PODS Moving & Storage
based on 263+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Cleveland, East Ridge, Soddy-Daisy, Red Bank, Collegedale, Fort OglethorpeShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.24/10
Nationwide Average: 8.44/10
PODS Moving & Storage has been described as disappointing, with customers expressing frustration over disrupted move schedules, arbitrary pricing, and a poor customer experience, leading them to advise against using the service.
Recent Reviews Mention...
“loved how we were able to pack and unload on our time”
“excellent service”
“Good service”
2. Punctuality
5.54/10
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails to deliver on time, misses scheduled delivery days without any form of communication, and does not show up on moving day.
Recent Reviews Mention...
“pod was not delivered as scheduled”
“driver was punctual”
“they don't deliver on time”
3. Affordability
5.73/10
Nationwide Average: 7.69/10
PODS Moving & Storage is perceived as extremely expensive and not providing value for the money, with customers reporting being charged more than their estimates, high arbitrary pricing, and overall dissatisfaction with pricing.
Recent Reviews Mention...
“able to accommodate changes with no extra charges”
“cheapest way for us to move”
“paid for an extra month due to no communication”
4. Communication
4.88/10
Nationwide Average: 7.53/10
PODS Moving & Storage greatly disappoints, with customers frequently facing excessively long wait times on calls, lack of responsiveness from the claims department, uncommunicated delivery issues, unexplained charges, and overall unhelpful responses.
Recent Reviews Mention...
“they suggested how to save money”
“used their website to communicate”
“Quick response”
5. Stick to Prices
3.56/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally fails to maintain initial quotes, leading to unexpected charges and inconsistency in pricing.
Recent Reviews Mention...
“no extra charges for changes on short notice”
“they took $287 out of my account unexpectedly”
“did not charge any hidden fees”
6. Friendliness
8.66/10
Nationwide Average: 8.91/10
PODS Moving & Storage has mixed reviews, with instances of rudeness as well as commendations for considerate service.
Recent Reviews Mention...
“drivers were extremely nice and helpful”
“greeted me with a proud smile”
“employees are fantastic”
7. Will Hire Again
5.17/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives overwhelmingly negative feedback, with customers expressing firm refusal to use or recommend their services due to issues like poor service and incompetence.
Recent Reviews Mention...
“recommend this company and would hire again”
“will never use this company again”
“Would highly recommend”
8. Professionalism
6.43/10
Nationwide Average: 8.31/10
PODS Moving & Storage is criticized for showing no accountability or helpfulness and being described as predatory, rude, and unable to explain pricing.
Recent Reviews Mention...
“very professional”
“crew was unprofessional in handling the situation”
“all jobs were done beyond my highest expectations”
9. Conflict Handling
1.91/10
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a consistent lack of empathy, resolution, and knowledge in amending service errors, significantly affecting customer satisfaction.
Recent Reviews Mention...
“my request for a refund was denied”
“issues resolution is slow”
“did not attempt to right the situation”
10. Precision & Care
6.07/10
Nationwide Average: 8.01/10
PODS Moving & Storage has received criticism for furniture being damaged with mildew, mold, and water stains.
Recent Reviews Mention...
“all stored items were exactly as I left them”
“excellent care handling my LOADED pod”
“All our items arrived undamaged”
Customer Insights
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Alex | greeted warmly, handled items with excellent care |
| Joe Scofield | was excellent and professional |
| Dale | Very inclusive and likes input from the clients. |
| Adam | Adam was prompt, polite, & professional |
| Ray Lewis | helpful, talkative, hilarious, and helped me through the process |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
4210 Oakland Ave, Chattanooga, TN, 37410
(877) 770-7637
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Additional Resources
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