Based in Cleveland, Making Moves is a small, family-owned and run business that offers full-service moving services in Chattanooga and Knoxville, TN. It provides a more personal level of service than big companies can offer. This team will pack your items, move them to the destination, unpack them, and do everything else you need so that you can focus on what’s important – settling into your new home. Long-distance relocations are also available. Making Moves can move you anywhere in the 48 contiguous states, handling all the heavy lifting and logistics while making sure nothing gets damaged along the way. Its movers are screened thoroughly with background checks before employment. All employees are friendly, uniformed professionals who will provide you with excellent customer care from start to finish.
Making Moves
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Making Moves
Additional Cities Served: Cleveland, Farragut, Athens, Soddy-Daisy, Red Bank, CollegedaleShow More >
Moving Services
- Full-service moving
- Local moving
- Long-distance moving
- Cross-country moving
- Small moving
- Last-minute moving
- Piano moving
- Appliance moving
- Furniture moving
- Packing services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Making Moves
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Making Moves is highly praised for its quick, efficient, and professional moving services, although a few customers reported issues with damages and professionalism.
Recent Reviews Mention...
“quick and efficient work”
“great job on my move”
“they provided overall great service”
2. Punctuality
Nationwide Average: 8.07/10
Making Moves generally receives high praise for being on time and prompt, though there are a few instances of significant tardiness mentioned.
Recent Reviews Mention...
“they were on time”
“were on-time”
“They were timely”
3. Affordability
Nationwide Average: 7.69/10
Making Moves generally receives high praise for their reasonable and competitive pricing, though a few customers have raised concerns about unexpected price increases.
Recent Reviews Mention...
“cost was very reasonable”
“couldn't be happier with the value”
“fair price for the service”
4. Communication
Nationwide Average: 7.53/10
Making Moves generally receives high praise for being responsive, clear, and professional, though there are a few instances of reported breakdowns and unprofessionalism.
Recent Reviews Mention...
“shared concerns and showed break times”
“JD and Jeremy were reassuring”
“reception staff made it a wonderful experience”
5. Stick to Prices
Nationwide Average: 5.99/10
Making Moves displays a mix of adherence and deviation from initial estimates, leading to both commendations for keeping their promises and criticisms for unexpected additional charges.
Recent Reviews Mention...
“left items and required additional trip”
“estimator missed by 25% ”
“No surprise charges or fees”
6. Speed
Nationwide Average: 8.58/10
Making Moves generally receives high praise for their efficiency and rapid service, with numerous customers expressing satisfaction at the swift completion of their moving tasks, although a few experiences highlight concerns with moving speeds below expectations.
Recent Reviews Mention...
“worked fast and finished earlier than expected”
“completed the job in three hours”
“were quick during the move”
7. Friendliness
Nationwide Average: 8.91/10
Making Moves receives overwhelmingly positive feedback for their awesome, polite, and professional staff, with only one negative comment about being insulted throughout the service.
Recent Reviews Mention...
“they are awesome”
“were polite”
“JD and Jeremy help take the stress away”
8. Will Hire Again
Nationwide Average: 8.18/10
Making Moves overwhelmingly receives positive testimony on repeat service intentions, with a strong inclination among clients to recommend and continually choose the company for future moves, aside from a small number of dissatisfied customers.
Recent Reviews Mention...
“definitely would hire again”
“will use them again in the future”
“would use them again”
9. Professionalism
Nationwide Average: 8.31/10
Making Moves generally receives high praise for its professional staff, though there are a few isolated incidents of dissatisfaction related to unprofessional conduct or assembly errors.
Recent Reviews Mention...
“all employees were professional”
“crew was professional”
“professional movers”
10. Conflict Handling
Nationwide Average: 4.07/10
Making Moves shows a polarized sentiment with some customers praising exceptional service and problem-solving, while a significant number report a lack of effort to address issues and take responsibility for mistakes.
Recent Reviews Mention...
“replaced items only after being tracked down”
“helped more than was required”
“offered minimal compensation for lost items”
11. Precision & Care
Nationwide Average: 8.01/10
Making Moves generally receives praise for their careful and considerate treatment of clients' belongings, although there are a few reports of damage and mishandling.
Recent Reviews Mention...
“documented broken objects appropriately”
“careful and took care in handling all my items”
“handled our belongings with extreme care”
Customer Insights
Local Move Duration: 4 hours from 11 reviews
Great Crew Members
| Vincent, Adam, Tristen | quick and efficient, shared concerns, documented break times |
| JD, Jeremy, Kandin | fast, efficient and polite |
| JD, Jeremy, Igor | made the move experience easy and handled belongings with care |
| JD, Jeremy, Igor | they were really great |
| JD, Jeremy | JD and Jeremy were reassuring and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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