PODS Moving & Storage has been in business for nearly 25 years and has locations across the U.S., Canada, Australia, and the United Kingdom. The company provides moving and storage services to customers based on their unique needs, offering a range of solutions including multiple container sizes, pay-as-you-go pricing, flexible scheduling, and car shipping. PODS is known for its portable storage containers and cutting-edge PODZILLA hydraulic system that allows for easy container loading and unloading. Serving various locations including Clarksville, TN's movers, with over 245 Storage Center locations servicing 46 states and 6 provinces, PODS makes moving and storage easier by offering personalized service, expert solutions, and a network of trusted partners for packing, loading, and car shipping services.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Clarksville, Hendersonville, Gallatin, Springfield, Goodlettsville, PortlandShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Vehicle shipping
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with numerous customers facing significant issues, ranging from horrible customer service to refusal of service and damage, despite a handful of glowing experiences highlighting great work and exceptional team performance.
Recent Reviews Mention...
“excellent overall experience”
“completely satisfied with the service”
“Absolute nightmare to deal with.”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally fails to meet scheduled times and lacks effective communication regarding delivery timings.
Recent Reviews Mention...
“delivered on dates promised”
“Didn’t deliver on time.”
“had to wait 10 days for my belongings”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with some customers feeling the service is not worth the cost and facing unexpected charges, while others consider it reasonably priced and the best option for the price.
Recent Reviews Mention...
“most cost effective for out of state move”
“extremely expensive due to unexpected charges”
“price is fair and much less than large moving companies”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage predominantly faces criticism for poor customer service and challenging phone interactions, despite a few reports of excellent support and responsiveness.
Recent Reviews Mention...
“always very communicative and easy to work with”
“It was seamless and easy”
“great communication via email, text, and phone”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has mixed reviews with instances of both meeting their original price obligations after complaints and charging customers extra fees without notice.
Recent Reviews Mention...
“the price was the price”
“Lied about the quote.”
“notable disparity between billed and quoted amount”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently disappoints customers with significant delays in both pickup and redelivery, including waiting periods extending beyond two weeks and specific instances of 18-day delays.
Recent Reviews Mention...
“super slow in offloading Pod”
“very quick to load items”
“quick and easy load/unload”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage experiences varied reviews, encountering both extremely negative and positive situations ranging from unhelpful and unengaged behavior to staff that is nice, positive, and maintains good spirits.
Recent Reviews Mention...
“Driver showed up swearing in front of our children.”
“The people were very nice”
“staff was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage faces significant customer dissatisfaction, with numerous individuals expressing a distinct lack of trust and discontent in their services, despite a few highly satisfied customers.
Recent Reviews Mention...
“highly recommend and would hire again”
“Will never do business with this company again.”
“would highly recommend PODS”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed feedback, highlighting unprofessional attitudes from various staff members, although some customers praise the knowledge and efficiency of the staff and drivers' unwavering professionalism.
Recent Reviews Mention...
“Driver showed up swearing in front of our children.”
“drivers knew how to do their job”
“staff conducted themselves well”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally seems to lack in effectively addressing and resolving customer issues, despite a few instances of positive resolution efforts.
Recent Reviews Mention...
“Adam went well above and beyond to rectify the issue ”
“no effort made to address or resolve billing dispute”
“hard to correct a false delivery”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received criticism for damaging the pod and the driveway.
Recent Reviews Mention...
“Destroyed our grass yard and shattered our concrete driveway.”
“nothing was damaged”
“our belongings were in good condition”
Customer Insights
Cost: $ 596.00 from 3 reviews
Great Crew Members
| Adam | Adam found a solution rather than leaving the problem |
| Warehouse director | was understanding |
| Lorenzo S. | Lorenzo S. made the process easy, was friendly and professional |
| Lorenzo | Lorenzo was so very kind and helpful, responded well |
| Kenny Lewellen, Brad | friendly, nice and efficient during pick-up |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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