PODS Moving & Storage, founded in 1998, has nearly 25 years of experience in the moving and storage industry. The company operates not only in the U.S., but also in Canada, Australia, and the United Kingdom, from its base in Johnson City, Tennessee. They offer a varied range of services including residential and commercial moving, storage, and car shipping. Apart from that, PODS provides moving supplies, packing and loading assistance, and moving helpers. The company is widely known for its flexible and convenient solutions, like portable storage containers and the prospects of adjusting the scheduling based on customer needs. In 2023, PODS was awarded as the best moving and storage container company by Move.org.
PODS Moving & Storage
based on 150+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Kingsport, Bristol, Boone, Elizabethton, Erwin, JonesboroughShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Contents Protection
- Hourly Moving Services
- Storage OnSite
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.87/10
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives positive feedback for their professionalism, customer service, and ease of moving, although there are notable instances of dissatisfaction due to poor experiences and service issues.
Recent Reviews Mention...
“great experience for us”
“Pods did a great job”
“do not recommend this company”
2. Punctuality
5.2/10
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed experiences with some customers praising their timing while others report missed pickups, unannounced changes, and failure to adhere to the schedule.
Recent Reviews Mention...
“did not call as promised, showed up without notice”
“guaranteed pickup but didn't happen”
“did not pick up or drop off at scheduled time”
3. Affordability
4.38/10
Nationwide Average: 7.69/10
PODS Moving & Storage has received criticism for being expensive with hidden and additional fees, although some customers have found their pricing reasonable and cost-saving.
Recent Reviews Mention...
“lied about fees and additional charges”
“most expensive service”
“can hire movers at less cost”
4. Communication
4.21/10
Nationwide Average: 7.53/10
PODS Moving & Storage seems to struggle with consistency and responsiveness, facing frequent criticisms about their customer service, though there are instances of positive interactions noted by some customers.
Recent Reviews Mention...
“poor communication, did not follow up as discussed”
“Outsourced operators were clueless”
“Great from the first phone call”
5. Stick to Prices
2.12/10
Nationwide Average: 5.99/10
PODS Moving & Storage consistently receives negative feedback for charging customers extra fees and providing final bills that significantly exceed the initially quoted prices.
Recent Reviews Mention...
“charged extra fees despite waiving them initially”
“billed me incorrectly”
“they said we wouldn’t be charged and we were.”
6. Speed
6.29/10
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed reviews, with some customers experiencing fast loading and quick container delivery, while others report significant delays and containers being left at incorrect locations for extended periods.
Recent Reviews Mention...
“Fast loading”
“container stayed for over 2 weeks at a wrong location.”
“took much longer than expected”
7. Friendliness
9.06/10
Nationwide Average: 8.91/10
PODS Moving & Storage consistently provides excellent and courteous service, with their staff, including delivery people and drivers, frequently praised for being nice, great to deal with, and helpful in making moves easier.
Recent Reviews Mention...
“every delivery person we had was excellent”
“Driver was friendly and courteous”
“Thank you for making our move easier implies friendliness”
8. Will Hire Again
6.21/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with some customers expressing high satisfaction and a strong inclination to rehire, while others are equally firm in their decision not to use the company's services again due to negative experiences.
Recent Reviews Mention...
“don't want to move again, but would do it this way”
“I would do it again”
“would definitely not hire again”
9. Professionalism
7.26/10
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for their excellent customer service and professionalism, although there has been an isolated incident of unprofessional behavior.
Recent Reviews Mention...
“acted unprofessionally”
“customer service and drivers were great”
“the folks were very professional”
10. Conflict Handling
2.52/10
Nationwide Average: 4.07/10
PODS Moving & Storage exhibits a general inconsistency, with some customers appreciating their efforts to amend issues while many others express dissatisfaction with unaddressed problems and lack of responsive action.
Recent Reviews Mention...
“offered to waive fee but charged anyway”
“did not rectify damages to driveway and yard”
“PODS was not responsive to address the issue.”
11. Precision & Care
6.52/10
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback with reports of items arriving in perfect condition and no damage, alongside complaints of damaged goods and property.
Recent Reviews Mention...
“our items arrived in perfect condition”
“my items were damaged”
“NO damage to any items”
Great Crew Members
| local PODS manager | immensely helpful |
| Jay, Michael | Jay and Michael deserve massive raises for their help. |
| Dallas | our driver and horse were fabulous |
| Cheryl,Jay | Cheryl and Jay were exceptionally helpful |
| Betty | tried to help |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
1004 Quality Cir, Johnson City, TN, 37615
(877) 770-7637
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