True Friends Moving Company is a full-service residential and commercial moving company based in Nashville, TN, with an additional location in Tampa, FL. Known for their commendable service, they extend their reach not just in these cities but also in Murfreesboro, Franklin, Lebanon, Nolensville, and throughout the Southeast. As a family-owned business, True Friends Moving Company offers a variety of services including residential and commercial moving, in-home moving, packing services, senior living moving, long distance moving, and even complex specialty moving. Being fully licensed and insured, their team is committed to providing exceptional customer service—a standard of quality that can be expected of movers in Mount Juliet, TN. They are recognized for their attention to detail, professionalism, and commitment to customer satisfaction. These attributes have earned them more 5-star Yelp ratings than any other moving company in their regions and an A+ rating with the Better Business Bureau.
True Friends Moving Company
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About True Friends Moving Company
Additional Cities Served: Lebanon, Thompson's Station, Smithville, Westmoreland
Moving Services
- Residential Moving
- Commercial Moving
- InHome Moving
- Packing Services
- Senior Living Moving
- Apartment & Condo Moving
- Long Distance Moving
- Premove planning
- Loading and unloading
- Furniture disassembly/reassembly
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of True Friends Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
True Friends Moving Company is generally perceived as providing efficient, professional, and highly satisfactory moving services, though a few customers have experienced issues regarding overcharging and delays.
Recent Reviews Mention...
“severely overcharged for service”
“they simplified my cross-country move”
“everything was handled with care and positive attitude”
2. Punctuality
Nationwide Average: 8.07/10
True Friends Moving Company generally receives praise for timely arrivals and on-schedule service, though a few instances of significant delays and communication issues have been noted.
Recent Reviews Mention...
“still packing mid afternoon”
“they showed up on time”
“they were punctual”
3. Affordability
Nationwide Average: 7.69/10
True Friends Moving Company receives mixed feedback, with numerous customers finding their services reasonably priced and competitive, while a significant number of clients express dissatisfaction over unexpectedly high charges and fees.
Recent Reviews Mention...
“charged $1350 for a short, simple move”
“best in price after looking at other companies”
“Great price”
4. Communication
Nationwide Average: 7.53/10
True Friends Moving Company generally receives high praise for keeping customers well-informed and responsive interactions throughout their moving services, with some isolated reports of unresponsiveness and poor management.
Recent Reviews Mention...
“President was unresponsive to complaint”
“kept me updated every step of the process”
“staff was communicative”
5. Stick to Prices
Nationwide Average: 5.99/10
True Friends Moving Company has received mixed feedback but trends towards negative experiences with multiple reports of charging significantly more than the initial quotes, though some customers did report accurate billing without hidden fees.
Recent Reviews Mention...
“charged over double the planned amount”
“2 hour minimum of service not known until check out.”
“charged my account a second deposit”
6. Speed
Nationwide Average: 8.58/10
True Friends Moving Company receives predominantly positive feedback for their quick and efficient service, despite a few isolated complaints about slower-than-expected performance.
Recent Reviews Mention...
“moving experience was quick”
“were FAST efficient”
“got everything moved quick”
7. Friendliness
Nationwide Average: 8.91/10
True Friends Moving Company consistently receives high praise for their positive attitudes, kindness, and professionalism, with nearly all customers noting the staff's polite, friendly, and courteous behavior throughout their moving experience.
Recent Reviews Mention...
“handled everything with a positive attitude”
“super friendly”
“very kind to my elderly mother”
8. Will Hire Again
Nationwide Average: 8.18/10
True Friends Moving Company is highly regarded by most customers for their professional and satisfactory service, although a few customers have expressed dissatisfaction and a reluctance to rehire due to negative experiences.
Recent Reviews Mention...
“would not hire again after being overcharged”
“pleasure to work with the team”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
True Friends Moving Company consistently receives praise for their teamwork, efficiency, and respectful handling of situations, although there are isolated reports of unprofessional behavior and inexperience.
Recent Reviews Mention...
“worked as one team with a pleasure”
“handled everything with professionalism and efficiency”
“staff was efficient and competent”
10. Conflict Handling
Nationwide Average: 4.07/10
True Friends Moving Company shows inconsistency, with some customers applauding their proactive resolutions and refunds, while others report failure to address issues and dissatisfaction with their responsiveness and compensation efforts.
Recent Reviews Mention...
“went above and beyond”
“JD was uncooperative about rescheduling without losing deposit”
“no offer of discount or credit for inconvenience”
11. Precision & Care
Nationwide Average: 8.01/10
True Friends Moving Company generally receives high praise for their careful packaging and safe transport of belongings, though there are occasional reports of damage.
Recent Reviews Mention...
“things were packaged nicely”
“all my belongings arrived unscathed”
“no damage to items”
Customer Insights
Cost: $ 1191.00 from 5 reviews
Local Move Duration: 4 hours from 10 reviews
Great Crew Members
| Jay,Mike | handled things with care and positive attitude |
| Dustin, Victor, Elantris | Great attitudes for a very long day |
| Matt, Ryan | Matt and Ryan were great movers |
| Mike, Anthony | likable & hard working |
| Adrian, Donald | quick and efficient during the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Mount Juliet Moving Services
