PODS Moving & Storage is a leading moving and storage company that has been in business for nearly 25 years. They are based in Knoxville, Tennessee, and have multiple locations across the United States, as well as international services in Canada, Australia, and the United Kingdom. They provide flexible moving and storage solutions for both residential and commercial customers, including local and long-distance moving, on-site storage, and storage at their secure facilities. PODS is also known for its innovative portable storage containers and PODZILLA hydraulic system, which allows certified drivers to maneuver containers safely and efficiently. Additional services include car shipping, moving supplies, and packing and loading support.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Maryville, Oak Ridge, Farragut, Clinton, Lenoir City, La FolletteShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- MoveIn Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.69/10
Nationwide Average: 8.44/10
PODS Moving & Storage has significantly underperformed, with numerous reports of dissatisfaction ranging from severe property damage to poor communication, misleading practices, and overall negative experiences.
Recent Reviews Mention...
“great work by Myron and staff”
“very easy and less expensive than projected”
“great work by movers”
2. Punctuality
7.38/10
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails to meet expected delivery and pickup times, often lacking proper communication with their customers.
Recent Reviews Mention...
“Myron was prompt”
“Myron was on time”
“were there when they said would be”
3. Affordability
4.22/10
Nationwide Average: 7.69/10
PODS Moving & Storage is considered highly expensive with numerous complaints regarding fraudulent charges, unexpected billing, and poor value for the service provided.
Recent Reviews Mention...
“less expensive than we had projected”
“Turned into an $800 nightmare”
“price was minimal considering what's included”
4. Communication
5.68/10
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly receives negative feedback for their customer service, marked by ignored calls, stressful interactions, providing misinformation, and overall ineffective communication practices.
Recent Reviews Mention...
“staff were very accommodating and helpful”
“everyone at PODS was very helpful and friendly”
“great communication regarding the prices and services”
5. Stick to Prices
2.54/10
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to meet commitments, frequently charging unwarranted fees and providing misleading information that leads to increased costs for its customers.
Recent Reviews Mention...
“did exactly what they promised”
“Refuse to prorate and plan another pick up fee”
“quoted price was misleading”
6. Speed
7.64/10
Nationwide Average: 8.58/10
PODS Moving & Storage consistently fails to timely pick up empty PODS as assured by their service commitments.
Recent Reviews Mention...
“super friendly and efficient”
“They are fast”
“got it here promptly and removed it next day”
7. Friendliness
8.94/10
Nationwide Average: 8.91/10
PODS Moving & Storage is perceived very negatively, with customers experiencing terrible interactions, rude delivery drivers, and condescending customer service.
Recent Reviews Mention...
“they are friendly”
“Myron was very courteous”
“Myron was very nice”
8. Will Hire Again
6.41/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly faces rejection from past customers, primarily due to negative experiences and dissatisfaction with service, leading most to seek alternatives for future moving and storage needs.
Recent Reviews Mention...
“Best option ever”
“would hire again”
“recommend this company and would hire again”
9. Professionalism
8.13/10
Nationwide Average: 8.31/10
PODS Moving & Storage is consistently criticized for rude and inept customer service representatives, unprofessional behavior from drivers and customer service reps, and overall poor interactions with customers.
Recent Reviews Mention...
“great guy and professional in maneuvering POD”
“professional service by Myron”
“very professional”
10. Conflict Handling
1.99/10
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a lack of effort and unwillingness to resolve customer complaints and address issues satisfactorily.
Recent Reviews Mention...
“offered 70.00 in a settlement”
“Myron went above and beyond to solve an issue.”
“doesn't care about taking care of issues”
11. Precision & Care
5.87/10
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives negative feedback, with issues ranging from causing property damage to items getting wet and moldy, despite some customers noting good care from the crew.
Recent Reviews Mention...
“our items were taken care of while in transit”
“did about 4,000 worth of damage”
“no damage to our property”
Customer Insights
Cost: $ 1666.00 from 23 reviews
Great Crew Members
| Myron | Myron was amazing |
| Myron | great guy and professional in maneuvering POD |
| Myron | skillful maneuvering and courteous behavior |
| Myron | Myron was courteous and professional |
| Myron | Myron did a wonderful job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
10155 Gallows Point Dr, Knoxville, TN, 37931
(877) 770-7637
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Additional Resources
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