Since the 1970s, Armstrong Relocation has been helping homes and businesses move forward. The Armstrong family of companies expands its reach in Knoxville with Volunteer Moving & Storage, a moving and storage provider that assists residential and commercial clients in the area. Volunteer Moving offers local and long-distance moves, employee relocations, and international transfers. Supplementing its services, the company renders facility moving, furniture arrangement, equipment installation, technology disconnect and reconnect support, and space decommissioning services. It also provides logistics and warehousing services to keep your valuables and possessions safe and secure through asset management, fulfillment, and final mile services. Whether its relocation or logistics needs, Volunteer Moving & Storage can offer the right service for you.
Volunteer Moving & Storage
About Volunteer Moving & Storage
Additional Cities Served: Morristown, Farragut, Sevierville, Crossville, La Follette, TazewellShow More >
Moving Services
- Residential Moving
- Local Moving
- LongDistance Moving
- Employee Relocation
- International Moving
- Office Moving
- Facility Moving
- Furniture & Equipment Installation
- Technology Disconnect & Reconnect Support
- Space Decommissioning Services
Have feedback for Volunteer Moving & Storage?
Error. Please try again later.
Summarized Review of Volunteer Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Volunteer Moving & Storage generally receives high praise for professionalism and efficiency, though there are a few seriously negative experiences that significantly mar its reputation.
Recent Reviews Mention...
“single worst experience with a service provider”
“The driver and helpers provided excellent service”
“Like pulling teeth to unload one pallet”
2. Punctuality
Nationwide Average: 8.07/10
Volunteer Moving & Storage generally receives high praise for being on time and efficient, though there are rare instances of significant delays and missed moving dates.
Recent Reviews Mention...
“Early on time”
“timely load and delivery”
“Crew was on time”
3. Affordability
Nationwide Average: 7.69/10
Volunteer Moving & Storage receives mixed reviews, with some customers finding the services not cost-effective due to over-billing and inefficiency, while others praise the company for its extremely affordable move plan called SNAP, competitive estimates, and overall cost-efficiency.
Recent Reviews Mention...
“over-billed, extremely inefficient staff”
“do not do business with them”
“extremely affordable move plan called SNAP”
4. Communication
Nationwide Average: 7.53/10
Volunteer Moving & Storage generally excels in keeping customers well-informed and providing excellent service, although there have been a few instances of poor follow-up and difficulties reaching management.
Recent Reviews Mention...
“kept us informed about the whole process”
“never receive a call back”
“called to give a warning they would be arriving soon”
5. Stick to Prices
Nationwide Average: 5.99/10
Volunteer Moving & Storage has received mixed feedback, with some customers experiencing billing disagreements and bait-and-switch tactics, while others report satisfaction with binding prices and no unexpected charges.
Recent Reviews Mention...
“disagreement with billing, implies not sticking to quoted prices”
“run by liars and cowards”
“bait and switch their customers”
6. Speed
Nationwide Average: 8.58/10
Volunteer Moving & Storage has received mixed feedback, with some customers highlighting very fast and efficient service, while others experienced delays and expressed dissatisfaction with the pace of work.
Recent Reviews Mention...
“borderline lazy staff”
“Like pulling teeth to unload one pallet”
“the whole place works at their own pace”
7. Friendliness
Nationwide Average: 8.91/10
Volunteer Moving & Storage appears to be highly regarded for their pleasant, professional, and respectful staff, with a multitude of comments praising their kind and amiable approach, despite a couple of dissatisfied remarks on unprofessionalism.
Recent Reviews Mention...
“They were friendly”
“really pleasant disposition that put us at ease”
“they are nice and pleasant”
8. Will Hire Again
Nationwide Average: 8.18/10
Volunteer Moving & Storage receives mixed feedback with a number of customers expressing high satisfaction and repeat hiring intentions, while others express strong discontent and unwillingness to engage the company's services in the future.
Recent Reviews Mention...
“will never use or recommend this company”
“Would definitely use Armstrong Relocation again”
“Like pulling teeth to unload one pallet”
9. Professionalism
Nationwide Average: 8.31/10
Volunteer Moving & Storage generally receives praise for their professional, courteous, and hard-working team, although there are a few significant complaints about carelessness, unprofessionalism, and poor supervision.
Recent Reviews Mention...
“careless and poorly-supervised staff”
“They were professional”
“professional crew”
10. Conflict Handling
Nationwide Average: 4.07/10
Volunteer Moving & Storage has received predominantly negative feedback for their issue resolution, though there are instances where they have shown readiness to assist in filing claims for damages.
Recent Reviews Mention...
“unlikely to rectify issues as cowards”
“didn't ensure special requirements known for move”
“claims department never made any accomodations for my damaged pieces”
11. Precision & Care
Nationwide Average: 8.01/10
Volunteer Moving & Storage generally receives high praise for their careful and respectful treatment of belongings, though there are some significant concerns regarding damage and theft.
Recent Reviews Mention...
“furniture broken, gouged, and scratched”
“Took great care loading and unloading the contents”
“no damage, took good care of our belongings”
Great Crew Members
| Doug,Megan | Doug was very easy to work with, Megan was friendly and easy to work with |
| Fester | unloaded |
| DJ, Goody | DJ and Goody were amazing |
| Doug | Doug kept checking in and helped secure stuff |
| Karen, Ricky | Karen and Ricky mentioned by name as part of an amazing team |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Volunteer Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Knoxville Moving Services
Nearby Cities
