Class Pays Moving & Storage is a trusted, family-owned and operated moving company based in Nashville, Tennessee. The company has over 100 years of combined experience with their current team, and co-owner, Gerald, specifically holds 22 years of experience within the moving and storage industry. Serving not just Nashville and its surrounding cities, but also offering relocation services across the United States and internationally. They cater to residential, business and corporate clients, with additional storage services for high-value items. Class Pays Moving & Storage guarantees first-class service regardless of the size of the move. They are well-regarded for their diligence, signature guarantee and personalized attention to their customers' unique relocation needs.
Class Pays Moving & Storage
About Class Pays Moving & Storage
Additional Cities Served: Franklin, Smyrna, Brentwood, La Vergne, McMinnville, LewisburgShow More >
Moving Services
- Residential moving
- Commercial moving
- Storage services
- Local moving
- Longdistance moving
- Crosscountry moving
- International moving
- Small moving
- Lastminute moving
- Furniture moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Class Pays Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Class Pays Moving & Storage is perceived very negatively due to issues such as late deliveries, refusal to assemble items, providing false information, and experiences of stolen goods.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Class Pays Moving & Storage consistently fails to meet scheduled timings, showing up significantly late and delivering a day later than promised.
Recent Reviews Mention...
“Very timely delivery”
“Johnny was punctual”
“They were prompt”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“charged a more than fair price”
“able to move on the date I needed affordably”
“offered a competitive price”
4. Communication
Nationwide Average: 7.53/10
Class Pays Moving & Storage demonstrates exceptionally poor service by being unhelpful with assembly issues, providing false delivery information, and ignoring numerous calls about damage.
Recent Reviews Mention...
“Tye is efficient in his communication”
“great communicators”
“unhelpful when called about assembling issues”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“they are all lier's”
“load not completed on day, causing a rental of a UHAUL”
“couldn't deliver on their original agreement”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“they moved everything incredibly quick and easy”
“quick and pros”
“fast”
7. Friendliness
Nationwide Average: 8.91/10
Class Pays Moving & Storage is consistently criticized for unprofessional behavior, rudeness, and complaints about tasks such as putting together beds.
Recent Reviews Mention...
“courteous”
“they are friendly”
“extremely respectful”
8. Will Hire Again
Nationwide Average: 8.18/10
Class Pays Moving & Storage faces unanimous disapproval from customers who express strong reluctance to re-engage the company's services due to a range of negative experiences.
Recent Reviews Mention...
“Highly recommend them and would hire again”
“would hire again”
“highly recommend these guys”
9. Professionalism
Nationwide Average: 8.31/10
Class Pays Moving & Storage received several criticisms for their unprofessional, rude behavior, lack of proper tools, and actions described as fraudulent and criminal.
Recent Reviews Mention...
“Professional”
“crew was professional”
“were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Class Pays Moving & Storage demonstrates a clear lack of effort in addressing customer complaints regarding damages and accountability, including an unwillingness to rectify issues and unresponsiveness from the owner.
Recent Reviews Mention...
“addressed moving needs above and beyond”
“unwilling to rectify the issue with the shelf assembly”
“lost time but no mention of fixing mistakes”
11. Precision & Care
Nationwide Average: 8.01/10
Class Pays Moving & Storage has received numerous complaints for not having appropriate tools for assembly tasks, delivering items broken and damaged, stealing items of value, and causing significant damage to nearly every box, including those marked fragile.
Recent Reviews Mention...
“one broke the leg of a vintage plant stand”
“handled everything with care”
“very careful with each item”
Great Crew Members
| Tye, Shane, Trenton | Tye efficient in communication, all quick in moving |
| Shane | Shane has done an amazing job transforming the agent |
| Terry, Cheryl | kind, efficient, took good care of our things, great communicators |
| Andrew, Johnny, Andy, Robert | Andrew was professional, Johnny efficient and personable, Andy and Robert worked carefully |
| Tur | Tur was fantastic, personable, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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