Compass Self Storage is a nationwide company offering premium self-storage and moving services across the United States. The company acts as a storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting moving services on behalf of customers. Their top priority is customer satisfaction, and their multiple locations enable them to fulfill a variety of needs for both residential and business-related items. They offer personal, business, boat and RV storage services in convenient locations with a range of amenities, such as climate-controlled units, contactless rentals, and secure entry access. As a part of their extensive network, they are also present in La Vergne, TN, providing the same level of excellent service to their customers.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Personal Storage
- Business Storage
- Boat & RV Storage
- Climate Controlled Units
- Boxes & Moving Supplies
- Contactless Rentals Available
- Month to Month Leases
- Online Rental Available
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage is consistently praised for its super quick process, exceptional service, professional and helpful staff, and has been highly recommended by satisfied customers for its storage solutions.
Recent Reviews Mention...
“great service and highly recommend”
“Super quick process”
“great experience”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is generally praised for its great prices and deals, although a few customers find the pricing a bit high.
Recent Reviews Mention...
“they have some great prices”
“price do mean a lot”
“now paying significantly more for the unit”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives high praise for excellent and friendly customer service, with staff members frequently going above and beyond to assist, explain processes clearly, and address issues promptly, despite an isolated complaint of rudeness.
Recent Reviews Mention...
“great customer service”
“made me feel at home and went above and beyond”
“Staff is super helpful”
4. Speed
Nationwide Average: 8.58/10
Compass Self Storage consistently delivers super quick, efficient, and speedy service, making moves simple, quick, and very fast for their clients.
Recent Reviews Mention...
“Super quick process”
“movers were efficient”
“move simple and quick”
5. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage consistently receives high praise for their exceptionally friendly, professional, and welcoming staff, highlighted by numerous mentions of specific employees such as Ray, Michelle, Madison, and Bobbie, who go above and beyond in making their guests feel at home, despite a singular negative comment about rudeness.
Recent Reviews Mention...
“Ray was extremely friendly”
“always nice to their guests”
“Ray is very helpful”
6. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage clearly enjoys overwhelmingly positive feedback for their service, with the vast majority of customers eager to return or recommend them, despite a few isolated incidents of dissatisfaction.
Recent Reviews Mention...
“would come back anytime”
“would hire again”
“chose Compass for my storage facility”
7. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage is consistently praised for its staff's professional demeanor, friendliness, knowledge, and exceptional service, repeatedly highlighting individuals for their professionalism and polite conduct.
Recent Reviews Mention...
“Rep was very professional and friendly”
“Michele was very professional”
“rep was knowledgeable and friendly”
8. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a predominantly strong commitment, with many customers highlighting their ability to go above and beyond to resolve issues, although there is a singular mention of lacking compassion for unforeseen circumstances.
Recent Reviews Mention...
“went above and beyond to help with my valuables”
“they resolved it quickly”
“no compassion for unforeseen circumstances”
Great Crew Members
| Michelle, Ray | great customer service and always nice |
| Ray | extremely friendly and accommodating |
| Ray | Ray is very helpful |
| Michele | Michele defines the meaning of good customer service |
| Michelle | Michelle was welcoming, informative, and warm |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
La Vergne Moving Services
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