Website Information: Armstrong Relocation, based in Memphis, has been providing exceptional moving services for over five decades. As part of a nationwide company, they have multiple locations throughout the city and offer their services to local, statewide, and nationwide customers. They are committed to delivering a personalized and seamless moving experience for their clients. Their team of professionals provides a wide range of services, including residential and commercial moves, warehousing, and storage solutions. What sets Armstrong Relocation apart from other Memphis, TN moving companies is their attention to detail, vast experience, and dedication to customer satisfaction.
Armstrong Relocation
About Armstrong Relocation
Additional Cities Served: Bartlett, Southaven, Collierville, Olive Branch, Horn Lake, West MemphisShow More >
Moving Services
- Local moving
- Long-distance moving
- Cross-country moving
- International moving
- Small moves
- Piano moves
- Pool table moves
- Appliance moves
- Last-minute moves
- Furniture moves
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/20/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
Have feedback for Armstrong Relocation?
Error. Please try again later.
Summarized Review of Armstrong Relocation
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.4/10
Nationwide Average: 8.44/10
Armstrong Relocation generally provides exceptional and professional service, deeply satisfying customers with attentive detail and an easy, painless moving experience, despite a singular negative review describing it as the worst moving experience.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“Robert Mathews delivered my furniture in perfect shape”
2. Punctuality
8.11/10
Nationwide Average: 8.07/10
Armstrong Relocation generally receives positive feedback for being on time, but there are instances where their commitment to timelines is questioned.
Recent Reviews Mention...
“two trucks broken down delayed delivery”
“Showed up early”
“they were on time”
3. Affordability
5.65/10
Nationwide Average: 7.69/10
Armstrong Relocation is seen as having mixed viewpoints, with some customers finding the services expensive yet lacking value, while others appreciate the stress-free flat rate and competitive estimates.
Recent Reviews Mention...
“expensive but not worth it”
“costing money every extra day in motel”
“Gave a flat rate which relieved stress.”
4. Communication
8.57/10
Nationwide Average: 7.53/10
Armstrong Relocation demonstrates strong performance with praise for effective scheduling, regular updates, and clear explanations throughout the process, although there have been criticisms about poor communication and customer service in isolated instances.
Recent Reviews Mention...
“no direct phone calls, only excuses”
“Dean Placek was a proactive communicator”
“they were responsive”
5. Stick to Prices
6.15/10
Nationwide Average: 5.99/10
Armstrong Relocation often honors their initial quotes and provides a stable flat rate, but there are occasional issues with reimbursement for lost items.
Recent Reviews Mention...
“the quote was honored”
“did not honor claim despite assurances”
“would not reimburse for lost items”
6. Speed
9.14/10
Nationwide Average: 8.58/10
Armstrong Relocation is highly praised for delivering items well before the estimated time and maintaining an efficient crew at both locations.
Recent Reviews Mention...
“I’ve never moved so fast”
“delivery greatly delayed due to broken trucks”
“quick work by Robert Matthews”
7. Friendliness
9.4/10
Nationwide Average: 8.91/10
Armstrong Relocation generally provides a positive experience with their professional and good-natured crew, despite a rare instance of unprofessional behavior from a crew leader.
Recent Reviews Mention...
“team was friendly”
“were an absolute pleasure to work with”
“extremely friendly”
8. Will Hire Again
9.23/10
Nationwide Average: 8.18/10
Armstrong Relocation generally receives high praise for their professionalism and comforting service, with many customers expressing a strong desire to rehire them despite a few who would not consider doing business with the company again.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“would recommend his services to anyone”
9. Professionalism
9.49/10
Nationwide Average: 8.31/10
Armstrong Relocation generally receives high praise for their expertise and exceptional professional conduct, although there was an isolated report of inexperienced and unprofessional behavior.
Recent Reviews Mention...
“Robert MATTHEWS and his crew were very professional”
“Robert Mathews was very professional”
“Robert Matthews and his team were professional”
10. Conflict Handling
4/10
Nationwide Average: 4.07/10
Armstrong Relocation has shown poor performance as customers expressed dissatisfaction due to unrectified missing or damaged items and management's lack of assistance when processes did not meet expectations.
Recent Reviews Mention...
“no effort shown to right the wrong of delayed delivery”
“went above and beyond to make sure everything was right”
“willingness to resolve any and all issues”
11. Precision & Care
8.5/10
Nationwide Average: 8.01/10
Armstrong Relocation generally provides satisfactory service with numerous instances of careful item handling, although there have been some significant concerns reported regarding damaged and lost items.
Recent Reviews Mention...
“my furniture was delivered in perfect shape”
“no issues with packing or delivery”
“Dean Placek was careful and thorough”
Great Crew Members
| Robert MATTHEWS | Robert MATTHEWS and his crew were amazing and professional |
| Robert Mathews | went above and beyond to ensure items were packed and loaded |
| Robert,Matthew | great help during the move |
| Robert Matthews | Robert Matthews did such an amazing job |
| Robert Mathews | delivered my furniture in perfect shape and was very professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Armstrong Relocation
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Memphis Moving Services
Nearby Cities
