North American Van Lines is a leading moving company that has been in the moving industry since 1933. They provide both long distance and local moving services tailored to meet individual needs. With over 500 agent locations nationwide, they offer unmatched resources for your next move. Services offered by North American Van Lines include packing, loading, and transporting your belongings, as well as corporate relocation and international moving services. They are known for their personalized approach to moving and their 24-hour customer service. If you're looking for more options for movers in Memphis, TN, you can check out our directory. North American Van Lines is an industry leader in many areas, including the use of WorldTrac satellite technology to track shipments and providing advanced training for their drivers.
North American Van Lines
About North American Van Lines
Additional Cities Served: Bartlett, Southaven, Collierville, Germantown, Olive Branch, Horn LakeShow More >
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- International moving services
- Small moving services
- Piano moving services
- Packing services
- Storage services
- Commercial moving services
Authorized
for Interstate Moves
Last Checked: 01/23/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of North American Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
North American Van Lines appears to have significantly disappointed the vast majority of its customers, with numerous reports of poor service, damaged belongings, and overall negative moving experiences.
Recent Reviews Mention...
“great work by movers”
“overall experience was AWFUL”
“not confident in assembly quality”
2. Punctuality
Nationwide Average: 8.07/10
North American Van Lines generally struggles to meet scheduled times, often resulting in significant delays for pickups and deliveries.
Recent Reviews Mention...
“half day late on packing day”
“they were timely”
“took 16 days for a 700-mile move”
3. Affordability
Nationwide Average: 7.69/10
North American Van Lines is generally perceived as expensive and lacking in value, with instances of overcharging and unexpected price hikes, despite a few mentions of competitive pricing.
Recent Reviews Mention...
“cheaper but stressed over delayed delivery”
“more expensive than the brokers”
“overcharged by more than $1400”
4. Communication
Nationwide Average: 7.53/10
North American Van Lines overwhelmingly faces criticism for its lack of responsiveness, with customers frequently mentioning ignored calls and emails, dismissive attitudes, and repeated communication breakdowns.
Recent Reviews Mention...
“great communication”
“had to inquire about damage myself”
“poor communication throughout the move”
5. Stick to Prices
Nationwide Average: 5.99/10
North American Van Lines frequently receives criticism for overcharging, not honoring original quotes, and various issues related to pricing discrepancies, despite a few instances of satisfaction regarding no price increases or guaranteed quotes.
Recent Reviews Mention...
“no price increase mentioned”
“no surprise charges”
“overcharged at destination without explanation”
6. Speed
Nationwide Average: 8.58/10
North American Van Lines consistently disappoints with numerous reports of significant delays, rushed and sloppy work, and instances of belongings taking excessively long to be delivered or stored.
Recent Reviews Mention...
“move was done quickly”
“in a hurry during assembly”
“fast and efficient”
7. Friendliness
Nationwide Average: 8.91/10
North American Van Lines has mixed reviews with instances of professionalism and politeness contrasted by numerous reports of unprofessional and rude behavior.
Recent Reviews Mention...
“they are friendly”
“they are friendly”
“the guys were very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
North American Van Lines overwhelmingly receives negative feedback, with nearly all customers expressing regret, dissatisfaction, and a definitive unwillingness to use their services in the future.
Recent Reviews Mention...
“would hire again”
“would not recommend or hire again”
“would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
North American Van Lines overwhelmingly receives criticism for their lack of professionalism, dishonest practices, and unprofessional behavior, overshadowing the rare instances of satisfactory performance.
Recent Reviews Mention...
“crew forgot the refrigerator, response was delayed”
“seemed untrained in elliptical assembly”
“polite but missed informing on damage protocol”
10. Conflict Handling
Nationwide Average: 4.07/10
North American Van Lines consistently demonstrates a lack of empathy, responsibility, and effort to address and rectify issues, leaving customers with unresolved claims and a sentiment of being undervalued.
Recent Reviews Mention...
“no empathy and just send a form for remedy”
“no compensation or effort to rectify lateness”
“paid for deluxe service, expected better handling”
11. Precision & Care
Nationwide Average: 8.01/10
North American Van Lines has an overwhelmingly negative reputation for causing substantial damage to furniture, heirlooms, and personal belongings, with frequent reports of items being broken, lost, or mishandled.
Recent Reviews Mention...
“cracked pieces, dings, broken crystal and china”
“machine catches while peddling”
“had to ask them about the box damage”
Customer Insights
Cost: $ 15740.00 from 5 reviews
Interstate Move Duration: 6 days from 7 reviews
Great Crew Members
Vander Moore, Theo | Vander Moore and Theo did an amazing job |
Barbara, Jamal, Tony | excellent communication from Barbara and professional, courteous delivery by Jamal and Tony |
Gail, Kennard | Gail coordinated flawlessly, Kennard packed and drove perfectly |
Angel | Angel and family were extremely careful and helpful |
Brad Bax, Lisa | Brad was timely and diligent, Lisa ensured smooth communication. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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