PODS Moving & Storage has been transforming the moving and storage industry since 1998 with its innovative portable storage containers. The company is based in Memphis, Tennessee, and has locations throughout the United States, including in Canada, Australia, and the United Kingdom. PODS offers local and long-distance moving services, on-site and off-site storage options, packing and loading assistance, and car shipping. PODS is known for its personalized service and flexibility, with adjustable scheduling, and the opportunity for customers to control the loading and unloading process. The company also provides convenient moving supplies, connections to local labor providers, and top-rated car shipping services, making PODS a one-stop-shop for moving and storage needs.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Bartlett, Southaven, Collierville, Germantown, Olive Branch, Horn LakeShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives highly polarized reviews, indicating a mix of exceptional praise and severe criticism from customers.
Recent Reviews Mention...
“really happy with the move”
“never use this company again”
“great experience with the moving service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage predominantly receives criticism for often being late and inconsistent with their scheduled delivery and pickup times, despite some customers reporting satisfactory on-time service.
Recent Reviews Mention...
“hired men to help us. Still haven’t showed up”
“they came earlier than scheduled without notification”
“on time as scheduled”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as expensive and not cost-effective, with numerous complaints about hidden fees, overcharging, and lack of transparency in pricing.
Recent Reviews Mention...
“not transparent and hidden fees imply extremely expensive”
“charged us over and over again”
“service for the cost was great”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has overwhelmingly negative feedback with customers experiencing poor customer service, unresponsiveness, and difficulty in resolving issues, despite a few reports of excellent service and helpfulness from individual representatives and drivers.
Recent Reviews Mention...
“customer service was no help”
“terrible customer service”
“can't get anyone to answer the phone”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has consistently failed to meet expectations, repeatedly charging customers unexpected fees, not honoring original quotes, and applying additional charges not initially discussed.
Recent Reviews Mention...
“charged earlier than agreed and added unanticipated fees”
“hidden fees implies not sticking to quoted prices”
“charged us over and over again”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed reviews, with some customers praising their quick and efficient service while others experienced significant delays in pickup, delivery, and assistance.
Recent Reviews Mention...
“still waiting for them to move our pod”
“They delayed picking up the PODS.”
“offload super quick”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the niceness, politeness, and professionalism of their staff, although there are a few reports of unfriendly service.
Recent Reviews Mention...
“everyone I spoke with was super nice”
“drivers were very nice and polite”
“cheerful”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences a mixed but predominantly negative sentiment, with numerous customers expressing strong disapproval and unwillingness to use their services in the future, although there is a notable minority who would recommend and rehire the company.
Recent Reviews Mention...
“would never recommend PODS”
“will not use myself and will not suggest anyone else use them”
“certainly would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives a mix of overwhelmingly positive reviews for the efficiency and professionalism of individuals on the ground, although a notable fraction of feedback harshly criticizes the professionalism of customer service and operational aspects.
Recent Reviews Mention...
“nobody is on the same page”
“efficient in getting our pod in place”
“Lazaro was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly disappoints customers with its general unresponsiveness and reluctance to resolve issues, despite a few instances where efforts to address concerns were noted.
Recent Reviews Mention...
“unhelpful in resolving issues and cancelling orders”
“did not address the issue with the damaged POD”
“Mr. Derrick ensured my issue was resolved promptly”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has mixed reviews, with several customers experiencing damage to their belongings or property, while others report their items were moved without any issues.
Recent Reviews Mention...
“damage was done to our home”
“delivered with zero issues, indicating careful handling”
“lock was changed, but nothing was stolen”
Customer Insights
Cost: $ 696.00 from 8 reviews
Interstate Move Duration: 6 days from 3 reviews
Great Crew Members
| Derrick | Mr. Derrick managed the situation effectively |
| Earnest Hays | cheerful and efficient in getting our pod in place |
| Lazaro | Lazaro was polite and professional |
| Lazaro | Lazaro was awesome and delivered my pod safely |
| Lazaro | Lazaro took time to help and ensured convenience |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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