Compass Self Storage is a nationwide company with multiple locations throughout the United States. As a one-stop-shop for all storage needs, they cater to residential and business clients in various places, including offering services in Murfreesboro, TN. Their service range includes personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage options. Described as a storage concierge service, Compass Self Storage provides packing and moving supplies and can arrange truck rentals and moving services on behalf of their customers. The company is committed to customer satisfaction, offering a range of amenities to support the storage experience, including contactless rentals, secure entry access, digital surveillance, and month-to-month leases.
Compass Self Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Truck Rental
- Packing Supplies
- Personal Storage
- Business Storage
- Boat & RV Storage
- Climate Controlled Storage
- Boxes & Moving Supplies
- Contactless Rentals Available
- Month to Month Leases
- Online Rental Available
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage is highly praised for its exceptional service, friendly and helpful staff, and efficient moving process, despite a few dissatisfied voices.
Recent Reviews Mention...
“Mr Bill was super nice and helpful”
“great work by movers”
“Toya had great customer service”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage generally offers competitive prices and good deals, despite some concerns about increasing rent.
Recent Reviews Mention...
“currently charging double the price”
“increasing rent every six months”
“I paid far less than I expected”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage demonstrates exceptional customer service and helpfulness, with only a few criticisms regarding misinformation and lack of proper notification.
Recent Reviews Mention...
“they lie and say it's because of improvements”
“Great customer service”
“explained everything wonderfully”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage generally disappoints customers with frequent price increases and charges exceeding the initially quoted amounts, despite offering a price match guarantee.
Recent Reviews Mention...
“charging me over double the quoted price”
“no justification for rent increases”
“company routinely increases unit price”
5. Speed
Nationwide Average: 8.58/10
Compass Self Storage receives high praise for their quick, efficient service and fast-moving, kind staff.
Recent Reviews Mention...
“Mr Bill was super quick”
“were amazingly fast”
“super fast and kind”
6. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional warmth and helpfulness, with staff members like Chris, Bill, and Latoya being repeatedly commended for their kind, approachable, and customer-centric attitudes.
Recent Reviews Mention...
“Chris is truly a great asset”
“very nice lady very helpful”
“Mr Bill was super nice”
7. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage receives overwhelmingly positive feedback, with most customers expressing a strong likelihood to recommend and reuse their services, despite a few dissatisfactions.
Recent Reviews Mention...
“would avoid them at all costs”
“they wouldn't be trying to rip us off”
“would recommend and hire again.”
8. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage is highly praised for its well-conducted and courteous team, with numerous customers highlighting individual employees for their professionalism, knowledge, and caring nature, despite a single report of dissatisfaction with management.
Recent Reviews Mention...
“Mr Bill conducted himself well”
“very professional”
“Talking to the GM was very pleasing”
9. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage has mixed reviews, with some customers praising their efforts to resolve issues, while others criticize their lack of investigation and accountability for mistakes.
Recent Reviews Mention...
“Chris helped us out of a bind”
“did not investigate my lock issue”
“worked with me when late on a payment”
Great Crew Members
| Chris | Chris went above and beyond to help |
| Latoya | Latoya provided 5 star service |
| Bill | super nice and helpful, quick |
| Bill | made sure I found everything needed for storage. |
| Bill | Bill was very helpful and accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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