PODS Moving & Storage is a renowned company with nearly 25 years of experience in the moving and storage industry. With its headquarters in Nashville, Tennessee, and multiple locations across the United States, the company provides flexible and convenient moving and storage solutions tailored to customers' unique needs on a local and nationwide scale. Their services include moving, storage, long-distance moving, portable containers, and additional services like car shipping, moving supplies, and packing and loading help. As an industry leader, PODS distinguishes itself by offering personalized support and a comprehensive moving experience to ensure a smooth and stress-free move or storage process for all their clients.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Franklin, Hendersonville, Smyrna, Spring Hill, Brentwood, Mount JulietShow More >
Moving Services
- Local Moving
- LongDistance Moving
- OnSite Storage
- Storage at Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Athome storage
- Temporary storage
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.34/10
Nationwide Average: 8.44/10
PODS Moving & Storage presents a highly polarized customer experience with several expressing satisfaction through commendations on ease of use, professionalism, and efficient service, while a substantial number report severe dissatisfaction due to issues like overcharging, poor customer support, and delivery problems.
Recent Reviews Mention...
“great service”
“Overcharged from the start.”
“Overall great experience”
2. Punctuality
4.92/10
Nationwide Average: 8.07/10
PODS Moving & Storage has received mixed feedback, with a number of customers experiencing timely service, while others report significant delays and scheduling mishaps.
Recent Reviews Mention...
“delivered the pod to our house on the wrong day”
“2 missed deadlines before re-scheduled”
“waited 1 hour due to their mistake”
3. Affordability
5.4/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding it budget-friendly and worth the price, while others criticize it for being expensive and not delivering value for money.
Recent Reviews Mention...
“No grasp on actual logistics costs.”
“Affordable and the pod held a lot”
“reasonable pricing”
4. Communication
3.71/10
Nationwide Average: 7.53/10
PODS Moving & Storage generally struggles with customer service, experiencing issues such as lack of responsiveness, poor handling of scheduling and damages, and significant difficulties in reaching a representative, although there are a few accounts of positive interactions.
Recent Reviews Mention...
“No communication about scheduling changes.”
“will not call me back to resolve the damages”
“so helpful and the best people we worked with”
5. Stick to Prices
3.04/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally fails to adhere to the initial quotes, often charging extra fees or not honoring pricing agreements.
Recent Reviews Mention...
“Quoted one price and charged extra later.”
“The original price was the final price”
“Pods claimed I didn't schedule and pay as agreed”
6. Speed
4.68/10
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed reviews, with some customers praising their quick loading and fast delivery, while many others experienced significant delays, including no-show appointments and extended wait times for loading and delivery.
Recent Reviews Mention...
“quick loading”
“POD sat at the storage facility”
“no showed 4 appointments over 10 days”
7. Friendliness
7.87/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally exhibits a high level of politeness and professionalism, with multiple accolades for their staff's kindness and helpfulness, despite a few instances of unprofessionalism and lack of empathy from some drivers.
Recent Reviews Mention...
“James T was kind”
“driver's lack of experience caused damages”
“the most polite and professional people”
8. Will Hire Again
4.83/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with numerous customers expressing strong loyalty and satisfaction, contrasting with a significant faction reporting deep dissatisfaction and advising against future use.
Recent Reviews Mention...
“would hire again”
“Will never use pods again and will deter others.”
“would use them again”
9. Professionalism
4.95/10
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews but predominantly faces criticism for issues such as inexperience, poor customer service, and unprofessional behavior, despite some instances of high praise for politeness and expertise.
Recent Reviews Mention...
“driver was inexperienced and nearly caused an accident”
“employs the most polite and professional people”
“absolutely AWFUL! without professionalism”
10. Conflict Handling
1.98/10
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effective resolution to customer complaints, despite a few instances where attempts were made to address concerns.
Recent Reviews Mention...
“no resolution for the damages, no contact possible”
“refuse to stand in good on the claim”
“No response from a manager”
11. Precision & Care
5.6/10
Nationwide Average: 8.01/10
PODS Moving & Storage shows a mixed performance with several instances of significant care and attention towards customer belongings, but also a notable number of complaints regarding damages to property and goods.
Recent Reviews Mention...
“All items were undamaged”
“James T was extra careful with items”
“driver damaged driveway and property”
Customer Insights
Cost: $ 2249.00 from 3 reviews
Great Crew Members
| James T | James T carefully handled tricky driveway and POD door |
| Cesar | Cesar was the nicest guy and helped me through the whole process |
| Kenny | Kenny was quick and friendly picking up the pod |
| Eric D | did an awesome job to protect our yard and follow Hoa |
| Chris | Chris fixed the initial screw-ups |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
433 Allied Dr, Nashville, TN, 37211
(877) 770-7637
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