The locally owned and operated True Friends Moving Company serves the Nashville, TN, area with professional relocation services that make any move easy. With moving services from residential, commercial, and corporate moves to packing and senior relocation, this company has customizable packages to fit any moving need. Its emphasis on one-to-one customer service and professionalism has made True Friends Moving Company one of the top-rated moving companies in the Nashville area. Hundreds of 5-star reviews on Yelp, Angie's List, and Thumbtack are a testament to this moving company's dedication to providing the best moving experience possible.
True Friends Moving Company
About True Friends Moving Company
Additional Cities Served: Clarksville, Franklin, Hendersonville, Smyrna, Spring Hill, GallatinShow More >
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Moving Services
- Residential Moving
- Commercial Moving
- InHome Moving
- Packing Services
- Senior Living Moving
- Apartment & Condo Moving
- Long Distance Moving
- Furniture disassembly/reassembly
- Appliance disconnection/reconnection
- Floor protection and attention to details
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of True Friends Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.99/10
Nationwide Average: 8.44/10
True Friends Moving Company is generally perceived as providing exceptional, professional, and efficient service, with a majority of customers reporting a highly positive experience, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“service was so beyond bad”
“they were knowledgeable and efficient”
“exceptional service and made the move seamless”
2. Punctuality
8.57/10
Nationwide Average: 8.07/10
True Friends Moving Company generally receives high praise for arriving on time and being prompt, although there are a few instances of delays and scheduling issues mentioned.
Recent Reviews Mention...
“arrived promptly and got to work”
“The guys showed up early”
“arrived on time and started right away”
3. Affordability
7.8/10
Nationwide Average: 7.69/10
True Friends Moving Company generally receives positive feedback for being more affordable and reasonable than other options, though there are notable instances of customer dissatisfaction regarding unexpected costs and perceived overcharges.
Recent Reviews Mention...
“more affordable than my previous movers”
“At least $1000 less expensive than other quotes”
“other company was exponentially cheaper”
4. Communication
8.26/10
Nationwide Average: 7.53/10
True Friends Moving Company generally receives high praise for knowledgeable inquiries, consistent updates, and exceptional customer service, though a small number of reviews cite issues with patronizing responses, last-minute cancellations, and poor follow-up.
Recent Reviews Mention...
“inquired about my move knowledgeably”
“great customer service”
“great communication”
5. Stick to Prices
5.98/10
Nationwide Average: 5.99/10
True Friends Moving Company has mixed reviews with some customers reporting honest and upfront pricing, while others experienced unexpected charges and fees beyond their initial quotes.
Recent Reviews Mention...
“Tried to switch to another truck costing more”
“expected to move a three bedroom house in one trip”
“informed me about any fees or additional costs upfront”
6. Speed
9.2/10
Nationwide Average: 8.58/10
True Friends Moving Company generally receives praise for being quick and efficient, although there are a few reports of slower service and prolonged move times.
Recent Reviews Mention...
“more quickly than anticipated”
“quick and efficient”
“Worked quickly”
7. Friendliness
9.68/10
Nationwide Average: 8.91/10
True Friends Moving Company is overwhelmingly praised for its courteous, professional, and engaging team, although a few dissenting opinions suggest instances of disrespectful behavior.
Recent Reviews Mention...
“Zach and Dandre were friendly throughout the move”
“they were friendly”
“very courteous and fun”
8. Will Hire Again
8.79/10
Nationwide Average: 8.18/10
True Friends Moving Company receives considerable praise and strong recommendations from the majority of reviewers, indicating a high likelihood of repeat business, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“wish I had used another service”
“I'll give them another call”
“highly recommend and positive moving experience”
9. Professionalism
8.93/10
Nationwide Average: 8.31/10
True Friends Moving Company generally receives high praise for their careful handling, respectfulness, and hardworking attitude, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“service was so beyond bad”
“wrapped every piece of furniture carefully”
“Zach and Dandre were professional”
10. Conflict Handling
4.33/10
Nationwide Average: 4.07/10
True Friends Moving Company demonstrates a mixed performance, with several instances of poor service recovery and lack of resolution contrasted by numerous accounts of them going the extra mile and promptly addressing customers' issues to make things right.
Recent Reviews Mention...
“service recovery was so poor”
“partially reimbursed for damage after a fight”
“were very patient when I messed up the address”
11. Precision & Care
8.46/10
Nationwide Average: 8.01/10
True Friends Moving Company has received a high volume of positive feedback for their meticulous and thoughtful handling of customers' belongings, despite a few instances of reported damage.
Recent Reviews Mention...
“they damaged the property I moved out of”
“no furniture was damaged”
“handled my belongings with care”
Customer Insights
Cost: $ 1112.00 from 19 reviews
Hourly Minimum: 2 hours from 9 reviews
Local Move Duration: 3 hours from 58 reviews
Interstate Move Duration: 2 days from 7 reviews
Great Crew Members
| Brett | Brett was efficient as the foreman |
| Zach Wood,Dandre McMurray | provided exceptional service and were professional |
| Victor, Andrew, Rondarius | they were wonderful on my job |
| Matt, Jordan | Matt and Jordan worked well together |
| Andrew, Cory | great experience with Andrew and Cory |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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