U-Pack, based in Fort Smith, Arkansas, is a long-distance moving company that has been in business since 1997. They provide door-to-door moving services for homes of all sizes, offering affordable solutions by charging only for the equipment space used. As one of the most reliable names in the industry, they offer a variety of services such as long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. If you're looking for movers in Nashville, TN, rest assured U-Pack's experienced consultants offer exceptional customer support both over the phone and online, along with tools and resources such as checklists and how-to guides. They pride themselves on offering fast and easy service with flexible options, including door-to-door delivery, storage, and guaranteed transit.
U-Pack
About U-Pack
Additional Cities Served: Franklin, Hendersonville, Smyrna, Brentwood, Lebanon, La VergneShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- UPack vs Full Service Comparison
- UPack vs Portable Storage Comparison
- UPack vs Truck Rental Comparison
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly regarded for its friendly team, efficient service, and positive moving experiences, though a few customers have reported issues with pricing, service quality, and damaged belongings.
Recent Reviews Mention...
“Friendly and helpful team made experience great”
“Using U-Pack was the best decision”
“great experience with Upack, would recommend”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally demonstrates a commendable track record of delivering and picking up containers as scheduled, despite a few instances of delays or communication issues.
Recent Reviews Mention...
“The pod was delivered on time”
“ADF didn't deliver on scheduled day”
“ReloCube was delivered on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is widely recognized for its cost-effectiveness, offering competitive pricing and significant savings over alternatives, despite a few instances of dissatisfaction regarding cost and service value.
Recent Reviews Mention...
“They were the most affordable option”
“easy to get a better quote”
“price was great”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its customer service, responsiveness, and the ability to keep customers well-informed throughout the service process, despite a few reports of communication issues.
Recent Reviews Mention...
“Very accommodating in service”
“communication was great through the whole process”
“updates to your phone”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains their initial price quotes, with the majority of customers reporting no hidden fees or changes, despite a few instances of price increases not approved by customers.
Recent Reviews Mention...
“No issues with the cost or delays”
“stuck with original prize despite issue”
“No hidden fees or price increases”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives high praise for fast, efficient moving and prompt deliveries, with only a few reports of delays.
Recent Reviews Mention...
“fast”
“Quick and efficient move”
“Picked up soon after clicking 'Ready for Pickup'”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack overwhelmingly receives praise for their polite, helpful, and cordial staff, despite a few instances of unprofessional behavior.
Recent Reviews Mention...
“They are friendly”
“Friendly”
“unprofessional, careless”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack displays a predominantly positive sentiment, with the majority of customers expressing a strong likelihood of using their services again due to positive experiences, while a minor segment reports dissatisfaction.
Recent Reviews Mention...
“Would hire again because of great experience”
“Would definitely use U-pack again”
“would definitely recommend them”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives praise for their respectful, professional, and fast service, despite some reports of unprofessional behavior and carelessness.
Recent Reviews Mention...
“left gate open, let dogs out, unprofessional”
“customer service was professional”
“respectful in handling the drop-off without damage”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack exhibits a mixed performance with instances of swift corrective actions and significant delays or failures in resolving customer issues.
Recent Reviews Mention...
“supervisor expedited process after many calls”
“gave a credit and a process for damage claim”
“very delayed resolution of overcharge”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives high praise for delivering belongings in perfect condition, though there are a few reports of significant damage.
Recent Reviews Mention...
“all my belongings were in perfect condition”
“everything arrived in great condition”
“no items broken or damaged”
Customer Insights
Cost: $ 2348.00 from 3 reviews
Interstate Move Duration: 5 days from 11 reviews
Great Crew Members
| Cheri T. | very helpful and courteous |
| Calvin | extremely helpful in giving information and securing dates |
| Chris, Rick | Chris and Rick were amazing |
| Linda | Linda really was an angel |
| ABF | deserved praise for friendly and nice service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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