Compass Self Storage is a nationwide company offering premium self storage and moving services at various neighborhood locations across the United States. As one of the prominent companies to contact when needing movers in Smyrna, TN, Compass acts as a storage concierge service. They provide packing and moving supplies, arrange truck rental, and contact moving services on your behalf. Their facilities are equipped with climate-controlled units, indoor units, digital surveillance, and secure entry access. Compass serves both residential and business customers, offering personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage. Customer satisfaction is their top priority, and they pride themselves on offering a hassle-free storage experience.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for its quick, efficient, and friendly services, making moving less stressful with its helpful staff and clean facilities, despite a few isolated criticisms.
Recent Reviews Mention...
“quick and easy move”
“they got my back and will keep belongings safe”
“Excellent service”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is highly praised for its competitive pricing, great deals, and ability to provide significant savings on storage and truck rentals, though there are a few concerns about increasing prices.
Recent Reviews Mention...
“best pricing out there for storage and truck rental”
“gave me a good deal for 2 months free”
“Great service and prices!”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage demonstrates exemplary effectiveness, with persistent emphasis on being informative, helpful, friendly, and professional, ensuring all questions are answered thoroughly and processes are explained clearly.
Recent Reviews Mention...
“associate was very easy to understand”
“Nellie was very knowledgeable, answered all questions”
“Ms Nellie was very informative”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage frequently falls short by adding unexpected fees, increasing prices without warning or a new contract, and overcharging for specifics like fuel, despite a single account of comparatively slower price increases.
Recent Reviews Mention...
“did not raise their price as fast as others”
“charged additional fees nobody told me about”
“without a new signed contract they just change the rental amount”
5. Speed
Nationwide Average: 8.58/10
Compass Self Storage generally receives praise for their fast and efficient service, despite a singular report of slow service.
Recent Reviews Mention...
“Service was quick”
“in and out”
“fast and efficient”
6. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage consistently earns praise for its welcoming atmosphere, with numerous commendations for Nellie and Steve's exceptional kindness, helpfulness, and overall pleasant demeanor that resonates with customers.
Recent Reviews Mention...
“they are friendly”
“Ms. Nellie was so friendly and helpful”
“Nellie was very kind and understanding”
7. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage demonstrates overwhelmingly positive feedback for its services, with nearly all customers expressing a strong intention to use their services again or to recommend them to others, highlighting consistent satisfaction and trust in the company.
Recent Reviews Mention...
“would definitely go back to this business”
“would hire again”
“will highly recommend, implies would hire again”
8. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage consistently demonstrates exceptional professionalism, with staff being highly praised for their knowledgeable, helpful, courteous demeanor, and performing their duties with utmost professionalism, including notable mentions of Nellie and Steve for their exemplary conduct.
Recent Reviews Mention...
“staff conducted themselves well”
“professional work by Nellie (Peanut)”
“staff were professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage is consistently praised for its outstanding service, with a commitment to resolving issues, providing helpful solutions, and going above and beyond to assist customers.
Recent Reviews Mention...
“always willing to help and answer any questions”
“there to resolve our issues”
“Nelly provided great service to right a wrong”
10. Precision & Care
Nationwide Average: 8.01/10
Compass Self Storage has consistently ensured that customers' belongings are safe, secure, and in good hands.
Recent Reviews Mention...
“Items were safe and secure in the storage”
“made sure my stuff was in good hands”
“your belongings are safe here”
Great Crew Members
| Nellie | Ms Nellie provided excellent customer service |
| Nellie, Steve | Nellie understood my needs, Steve provided excellent service |
| Nellie | Ms. Nellie was so friendly and helpful |
| Nellie | Nellie goes the extra mile to make customers happy. |
| Nellie | very helpful and informative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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