1-800-Pack-Rat is a moving and storage company that is committed to simplifying these services for you. With a strong emphasis on customer service, this company has assisted thousands of customers with cross-country moves, home renovation storage, and much more. Offering all-steel, portable storage and moving containers gives customers peace of mind knowing their possessions are safe and secure. They offer a range of services, including long-distance and local moving solutions, on-site storage solutions, and secure warehouse storage solutions. With over 65 secure warehouse storage facilities in their nationwide network, they are equipped to offer comprehensive logistics services. In addition to these, 1-800-Pack-Rat also offers business solutions. The commitment of this company to customer satisfaction is truly noteworthy, as demonstrated by their offering of weatherproof steel containers. Unfortunately, further details could not be accessed from the 'About Us' and 'Services' pages. If you're considering a move in the area and want to explore additional options, be sure to have a look at the movers in Temple, TX.
1-800-Pack-Rat
Moving Services
- Local Moving Solutions
- Long-Distance Moving Solutions
- Cross Country Moving Guide
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Compare Us to The Competition
- Residential Solutions
- Restoration & Remediation
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Summarized Review of 1-800-Pack-Rat
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-Pack-Rat elicits polarized opinions, with numerous customers experiencing exceptional service while a significant portion reports dissatisfaction due to issues like delays, disorganization, and poor customer service.
Recent Reviews Mention...
“great work by movers”
“PACK-RAT Moving Services shows exceptional professionalism”
“Had to rush packing which was stressful”
2. Punctuality
Nationwide Average: 8.07/10
1-800-Pack-Rat has numerous reports of late deliveries and pickups, with several customers facing significant delays and scheduling issues, although a few experiences highlight timely service.
Recent Reviews Mention...
“Container arrived much later than promised”
“they were on time for both delivery and pickup”
“everything was ready exactly when they told us”
3. Affordability
Nationwide Average: 7.69/10
1-800-Pack-Rat faces criticism for being more expensive than competitors, with numerous complaints about hidden fees, additional charges, and being advised to seek cheaper alternatives, despite a few instances where the cost was seen as manageable or favorable.
Recent Reviews Mention...
“More expensive than competitors”
“the price was better than any estimate I had”
“trying to charge me $1600 MORE”
4. Communication
Nationwide Average: 7.53/10
1-800-Pack-Rat faces significant challenges with reaching customer service and addressing concerns, despite a few reports of excellent service and helpful representatives.
Recent Reviews Mention...
“team ensured a smooth move”
“my rep Sam was super helpful”
“Paul gave us great communication”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-Pack-Rat consistently fails to meet expectations, frequently overcharging, adding hidden fees, and demonstrating a lack of willingness to address pricing discrepancies appropriately.
Recent Reviews Mention...
“charging more than original quote”
“Not willing to offer an acceptable concession for their mistake”
“complaint about hidden fees”
6. Speed
Nationwide Average: 8.58/10
1-800-Pack-Rat generally struggles with timely deliveries and loading, despite a few instances of satisfactory performance.
Recent Reviews Mention...
“an hour to load 1 truck with 3 boxes”
“container took too long to be delivered”
“did an amazing job in a timely manner”
7. Friendliness
Nationwide Average: 8.91/10
1-800-Pack-Rat exhibits a conflicting reputation with some customers experiencing outstanding service while others report significant dissatisfaction with staff attitudes and service.
Recent Reviews Mention...
“Cheerfully worked to solve my moving problems”
“everyone was very nice ”
“implied dissatisfaction with the whole staff”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-Pack-Rat faces significant reluctance, with numerous customers expressing dissatisfaction and an unwillingness to use their services in the future.
Recent Reviews Mention...
“recommend this company and would hire again”
“would hire PACK-RAT Moving Services again”
“I wouldn’t recommend them”
9. Professionalism
Nationwide Average: 8.31/10
1-800-Pack-Rat experiences a stark division between customers who describe encounters with highly professional team members and a significant number of reports criticizing the crew and customer service for their disorganization, unhelpfulness, and overall unprofessional behavior.
Recent Reviews Mention...
“team conducted themselves professionally”
“crew showed excellent professionalism”
“Crew and customer service were disorganized and unhelpful”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-Pack-Rat predominantly demonstrates a lack of effort in resolving customer issues, despite a couple of instances where they went above and beyond to satisfy customer needs.
Recent Reviews Mention...
“Admitted mistake but not willing to fix it satisfactorily”
“went above and beyond to make sure we were taken care of”
“did not effectively resolve the billing or service issues”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-Pack-Rat received mixed feedback, with one customer praising the excellent care of their pod, while others reported significant issues including damage to expensive items and inefficiency in loading.
Recent Reviews Mention...
“Excellent care was taken with our pod”
“took a long time to load a few boxes”
“expensive fridge ruined and smell could not be remedied”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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