Elephant Moving and Storage is a fully licensed and insured residential and commercial moving company, headquartered in Austin, Texas, and serves Austin, Houston, and San Antonio. While not explicitly mentioned, it's indicated that the company has years of experience. Elephant Moving and Storage offers a wide array of customized moving services, and prides themselves on courtesy, professionalism, and meticulous attention to detail. Their services include residential moving, commercial moving, cross-country moving, furniture moving, piano moving, shipping & receiving, as well as furniture and document storage. One of their notable features is leur customer-centric approach, treating each move as if it was their own.
Elephant Moving and Storage
About Elephant Moving and Storage
Additional Cities Served: Cedar Park, Buda, Bee Cave, Center, Llano, West Lake HillsShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Cross Country Moving
- Furniture Moving
- Piano Moving
- Shipping & Receiving
- Furniture & Document Storage
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 01/08/25The TXDMV regulates moving companies that operate within the state of Texas.
Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for Elephant Moving and Storage?
Error. Please try again later.
Summarized Review of Elephant Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Elephant Moving and Storage has received overwhelmingly negative feedback, marked by reports of unprofessionalism, damaged goods, and dissatisfaction, albeit a few instances of positive experiences do exist.
Recent Reviews Mention...
“Terrible, disorganized company.”
“Elephant has the best professional service I have ever seen.”
“Very happy with the service”
2. Punctuality
Nationwide Average: 8.07/10
Elephant Moving and Storage overwhelmingly disappoints, with numerous reports of being significantly late, not showing up at all, or changing delivery schedules without notice.
Recent Reviews Mention...
“they were not punctual with delivery.”
“did not show up as promised”
“they came on time”
3. Affordability
Nationwide Average: 7.69/10
Elephant Moving and Storage receives mixed feedback, with complaints about higher than quoted charges and expensive services despite some customers finding their prices fair and competitive.
Recent Reviews Mention...
“reasonable price”
“felt scammed and belongings stolen”
“pricing was competitive”
4. Communication
Nationwide Average: 7.53/10
Elephant Moving and Storage overwhelmingly struggles with professionalism, responsiveness, and helpfulness, often leaving customers feeling ignored, mistreated, and frustrated due to consistent negative interactions and a significant lack of effective communication channels.
Recent Reviews Mention...
“they just hang up”
“cannot get ahold of anyone by phone.”
“Never answered phone or returned call.”
5. Stick to Prices
Nationwide Average: 5.99/10
Elephant Moving and Storage presents a mixed but predominantly negative sentiment with customers experiencing both accurate billing and unexpected price increases.
Recent Reviews Mention...
“failed to deliver paid furniture, feels scammed”
“outstanding balance and ignored payment requests”
“no hidden fees”
6. Speed
Nationwide Average: 8.58/10
Elephant Moving and Storage overwhelmingly disappoints, with most customers experiencing significant delays and slow service, although there's a singular instance of exceeding expectations.
Recent Reviews Mention...
“Took out the mattress and set up the new one in less than 30 min.”
“Very quick in completing the move”
“were in and out in a timely manner”
7. Friendliness
Nationwide Average: 8.91/10
Elephant Moving and Storage generally receives criticism for rude and unprofessional behavior, despite a few glowing reports praising their courteous and helpful staff.
Recent Reviews Mention...
“the delivery men were kind”
“Terrible customer service”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Elephant Moving and Storage overwhelmingly receives strong negative feedback with the majority of customers expressing a definite reluctance to use their services again.
Recent Reviews Mention...
“will never recommend them”
“would not hire again due to poor service.”
“Would not hire again.”
9. Professionalism
Nationwide Average: 8.31/10
Elephant Moving and Storage overwhelmingly receives criticism for unprofessional behavior, lack of effort, argumentative staff, and improper handling, despite rare exceptions of hardworking and professional members.
Recent Reviews Mention...
“the delivery men were professional”
“Disorganized, poor customer service.”
“lacked professionalism entirely”
10. Conflict Handling
Nationwide Average: 4.07/10
Elephant Moving and Storage overwhelmingly fails to adequately address or compensate for issues, often ignoring claims and providing little to no follow-up or reparations, despite one rare instance of willingness to work on problems.
Recent Reviews Mention...
“did not attempt to rectify the issue with the delivery.”
“Did not attempt to right any wrong.”
“if something gets broke, it's your issue”
11. Precision & Care
Nationwide Average: 8.01/10
Elephant Moving and Storage overwhelmingly failed to protect their customers' belongings, evidenced by numerous reports of damaged and broken items despite a few isolated instances of satisfaction.
Recent Reviews Mention...
“product delivered in good condition”
“careful with every piece of furniture”
“Extremely careful with items”
Customer Insights
Local Move Duration: 2.5 hours from 3 reviews
Great Crew Members
Jose, James | made our moving day a walk in the park |
Jose, James | made our moving day a walk in the park |
Steve | Steve was positive and smiling |
Jay,Travis | excellent job |
Orna | Orna was extremely nice to me |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Elephant Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing NowAdditional Resources
Austin Moving Services
Nearby Cities