Jackson's Moving and Delivery is a family-operated moving company based in Austin, Texas. Since 2012, this locally owned business has been serving Austin and beyond with high-quality, professional moving services. Their offerings include commercial moving, residential moving, small delivery, and packing services. As Austinites, Jackson's Moving and Delivery pride themselves on providing unparalleled service and care, treating every client like a neighbor. If you're in need of movers in Austin, TX, they guarantee customer satisfaction and promise to make things right if anything goes wrong during a move.
Jackson's Moving and Delivery
About Jackson's Moving and Delivery
Additional Cities Served: Pflugerville, Kyle, Buda, Lakeway, Elgin, Bee CaveShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Office/Commercial Moving
- Small Delivery
- Packing Services
- Residential Moving
- Furniture Moving
- Piano Moving
- Pool Table Moving
- Appliance Moving
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 12/10/21The TXDMV regulates moving companies that operate within the state of Texas.
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 10/08/22*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Jackson's Moving and Delivery
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.23/10
Nationwide Average: 8.44/10
Jackson's Moving and Delivery appears to generally provide excellent moving services peppered with a few strongly negative experiences, as reflected in an abundance of positive testimonials alongside a handful of critical accounts of poor service and dissatisfaction.
Recent Reviews Mention...
“DO NOT USE. THEY STOLE FROM ME.”
“subpar customer service and broken dresser show poor quality”
“am having the worst experience with this company”
2. Punctuality
9.16/10
Nationwide Average: 8.07/10
Jackson's Moving and Delivery generally maintains high punctuality with most customers reporting on-time arrivals and prompt service, although there have been a few notable instances of significant delays and communication issues.
Recent Reviews Mention...
“received my stuff way past the deadline”
“Delivery date was changed multiple times.”
“were prompt during ice storm”
3. Affordability
9.15/10
Nationwide Average: 7.69/10
Jackson's Moving and Delivery is largely seen as offering competitive, fair, and often lower-than-expected prices with a high level of satisfaction among customers, despite a few reports of unexpectedly increased charges.
Recent Reviews Mention...
“initial quote was doubled”
“the service was described as a fair price”
“Mentioned over inflated price.”
4. Communication
8.5/10
Nationwide Average: 7.53/10
Jackson's Moving and Delivery generally provides outstanding customer service, marked by responsiveness, proactive updates, and professional interactions, but there are notable instances of poor follow-up, unresponsiveness, and issues with customer service that leave some customers dissatisfied.
Recent Reviews Mention...
“received no follow-up after an incident report”
“getting the run around from customer service”
“ignoring my calls/texts and no updates”
5. Stick to Prices
8.4/10
Nationwide Average: 5.99/10
Jackson's Moving and Delivery generally upholds their original quotes with numerous positive reports of honesty and no hidden fees, despite a few instances of inconsistency and price increases upon arrival.
Recent Reviews Mention...
“quote was doubled when movers arrived”
“mentioned as honest which suggests sticking to quoted prices”
“Prices and terms were inconsistent.”
6. Speed
9.62/10
Nationwide Average: 8.58/10
Jackson's Moving and Delivery generally receives high praise for efficient and quick services, despite a few isolated complaints regarding slow service or mishandling.
Recent Reviews Mention...
“threw my boxes around.”
“I still do not have my stuff”
“They were quick”
7. Friendliness
9.66/10
Nationwide Average: 8.91/10
Jackson's Moving and Delivery generally receives high praise for their polite, professional, and personable interactions, with customers often appreciating the team's positive attitudes and courteous demeanor, despite a few isolated incidents of rudeness.
Recent Reviews Mention...
“The delivery workers were rude.”
“David was helpful despite the wrong number.”
“crew was friendly”
8. Will Hire Again
9.12/10
Nationwide Average: 8.18/10
Jackson's Moving and Delivery generally receives high praise and strong recommendations, suggesting that many customers would use their services again, despite a handful of dissatisfied feedback.
Recent Reviews Mention...
“would definitely not hire again.”
“I would not recommend them to anyone”
“I do NOT recommend”
9. Professionalism
9.11/10
Nationwide Average: 8.31/10
Jackson's Moving and Delivery generally receives high praise for their crew's professional and hardworking demeanor, though a few incidents of unprofessional conduct have been noted by some customers.
Recent Reviews Mention...
“acting like nothing happened implies unprofessionalism.”
“show lack of care and problem-solving ability”
“no help, no stuff, and overcharging”
10. Conflict Handling
5.78/10
Nationwide Average: 4.07/10
Jackson's Moving and Delivery shows a mixed track record, with some customers praising their swift responses and remedial actions, while others criticize the company for inadequate follow-up and insufficient resolution to issues.
Recent Reviews Mention...
“failed to follow up after an incident report”
“You will get no help”
“assured me but did no follow-up”
11. Precision & Care
8.91/10
Nationwide Average: 8.01/10
Jackson's Moving and Delivery has received a mix of negative and positive feedback, with several reports of careful and damage-free services counterbalanced by significant complaints of mishandling and damaging customer's belongings.
Recent Reviews Mention...
“opened my boxes and stole items, damaged my lamp.”
“dresser was broken during the move”
“show damage to some of my items”
Customer Insights
Cost: $ 6246.00 from 3 historical data points
Hourly Minimum: 2 hours from 7 reviews
Local Move Duration: 2.25 hours from 69 reviews
Interstate Move Duration: 1 days from 4 reviews
Great Crew Members
| David | gave the right contact even for a non-customer. |
| Brian, Cole, Max | best moving crew in the industry |
| Pick up Movers, drop off movers | amazing work ethic. |
| Brian, Gio | Brian and Gio well secured and packed items |
| Michael, Mojo | very courteous and extremely helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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