U-Pack is a moving company that has been offering long-distance moving solutions since 1997. Based in Fort Smith, Arkansas, U-Pack provides door-to-door moves for homes of all sizes and a range of situations, including military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. The company's services include flexible options like door-to-door delivery, storage, and guaranteed transit. With U-Pack, customers only pay for the equipment space they use, and fuel costs are always included. The company prides itself on its experienced team of consultants who are always available to provide personalized guidance and assistance. For those considering a move to or within the Lone Star state, check out a variety of experienced movers serving Austin, TX.
U-Pack
About U-Pack
Additional Cities Served: Round Rock, Pflugerville, Buda, Manor, Elgin, BastropShow More >
Moving Services
- LongDistance Moving
- Military Moves
- CrossCountry Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- DoortoDoor Moves
- Household Goods Moving Services
- Storage Services
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally receives high praise for its service, affordability, and efficiency, though there are notable exceptions with some customers experiencing significant dissatisfaction and issues.
Recent Reviews Mention...
“everything was a Breeze”
“service and accommodating our schedules was superb”
“glad I decided to go with them”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally delivers and picks up on schedule, but a notable number of customers have experienced significant delays and poor communication regarding timing.
Recent Reviews Mention...
“trailer arrived just when we needed it”
“always prompt with drop offs and pickups”
“trailers were dropped off and picked up on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is generally perceived as a value-driven choice, offering competitive pricing and substantial savings compared to traditional moving companies, despite a few instances of unexpected costs.
Recent Reviews Mention...
“most cost effective out of all companies”
“charge for additional feet is minimal”
“Little pricey but still satisfied”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally provides outstanding service, with many customers praising superb, accommodating, and responsive interactions, though a notable minority report significant dissatisfaction, including misleading information, rude behavior, and a lack of effective communication.
Recent Reviews Mention...
“amazing dashboard for arranging logistics”
“service was superb and accommodating”
“office staff were always super helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains its quoted prices with many customers appreciating the absence of hidden fees and adherence to initial estimates, despite a few reports of price changes and unmet delivery estimates.
Recent Reviews Mention...
“easy to use more during loading”
“Price quoted in original contract never changed”
“no hidden fees”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally provides efficient and prompt moving services, though some customers have experienced significant delays and scheduling inconsistencies.
Recent Reviews Mention...
“really fast”
“going on 3 weeks now”
“Unloading went very quickly, just half a day”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack is overwhelmingly appreciated for its helpful and friendly staff, from drivers to phone personnel, with nearly all reviews highlighting positive interactions, though a rare few mention less satisfactory experiences.
Recent Reviews Mention...
“Super kind staff”
“super accommodating and convenient options”
“Helpful and friendly staff”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives strong endorsements for repeated business, though there exists a notable minority of customers who express significant dissatisfaction and a reluctance to use their services again.
Recent Reviews Mention...
“would definitely use them again if we move”
“would recommend for cross country move”
“would use U-Pack again if needed”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their courteous and professional service, though there are some isolated incidents of unprofessional behavior and dissatisfaction.
Recent Reviews Mention...
“impressed by their professionalism”
“were professional throughout the move”
“dependable and reliable”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack shows a mixed yet generally unsatisfactory effort in addressing and rectifying customer complaints.
Recent Reviews Mention...
“found a great solution to the bulkhead issue”
“never followed up about the ramp issue”
“did not rectify the damage or issues”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack has received mixed feedback, with numerous customers praising the secure and intact delivery of their belongings, while a significant number report extensive damage to their items.
Recent Reviews Mention...
“no damages observed while unpacking”
“Nothing broke”
“nothing was broken or damaged”
Customer Insights
Cost: $ 2031.00 from 3 reviews
Interstate Move Duration: 7 days from 22 reviews
Great Crew Members
Jimmy,Mark | Jimmy and Mark know what they're doing |
Rachel, Ariel, Huy | Made our move painless, effortless and fun |
Natalia | unbelievably helpful and accommodating |
Cecil | Cecil was really helpful |
Mark | terrific ambassador, kind and informative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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