U-Pack

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based on 756+ data points
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About U-Pack

U-Pack is a moving company that has been offering long-distance moving solutions since 1997. Based in Fort Smith, Arkansas, U-Pack provides door-to-door moves for homes of all sizes and a range of situations, including military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. The company's services include flexible options like door-to-door delivery, storage, and guaranteed transit. With U-Pack, customers only pay for the equipment space they use, and fuel costs are always included. The company prides itself on its experienced team of consultants who are always available to provide personalized guidance and assistance. For those considering a move to or within the Lone Star state, check out a variety of experienced movers serving Austin, TX.

Additional Cities Served: Round Rock, Pflugerville, Buda, Manor, Elgin, BastropShow More >

Moving Services

  • LongDistance Moving
  • Military Moves
  • CrossCountry Moving
  • Senior Moving
  • Student Moves
  • Job Relocation
  • Small Moves
  • DoortoDoor Moves
  • Household Goods Moving Services
  • Storage Services

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Summarized Review of U-Pack

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.25/10

Nationwide Average: 8.44/10

Comment Dots

U-Pack generally receives high praise for its service, affordability, and efficiency, though there are notable exceptions with some customers experiencing significant dissatisfaction and issues.

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Recent Reviews Mention...

everything was a Breeze

service and accommodating our schedules was superb

glad I decided to go with them

2. Punctuality

6.97/10

Nationwide Average: 8.07/10

Comment Dots

U-Pack generally delivers and picks up on schedule, but a notable number of customers have experienced significant delays and poor communication regarding timing.

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Recent Reviews Mention...

trailer arrived just when we needed it

always prompt with drop offs and pickups

trailers were dropped off and picked up on time

3. Affordability

8.82/10

Nationwide Average: 7.69/10

Comment Dots

U-Pack is generally perceived as a value-driven choice, offering competitive pricing and substantial savings compared to traditional moving companies, despite a few instances of unexpected costs.

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Recent Reviews Mention...

most cost effective out of all companies

charge for additional feet is minimal

Little pricey but still satisfied

4. Communication

7.15/10

Nationwide Average: 7.53/10

Comment Dots

U-Pack generally provides outstanding service, with many customers praising superb, accommodating, and responsive interactions, though a notable minority report significant dissatisfaction, including misleading information, rude behavior, and a lack of effective communication.

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Recent Reviews Mention...

amazing dashboard for arranging logistics

service was superb and accommodating

office staff were always super helpful

5. Stick to Prices

7.56/10

Nationwide Average: 5.99/10

Comment Dots

U-Pack generally maintains its quoted prices with many customers appreciating the absence of hidden fees and adherence to initial estimates, despite a few reports of price changes and unmet delivery estimates.

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Recent Reviews Mention...

easy to use more during loading

Price quoted in original contract never changed

no hidden fees

6. Speed

6.37/10

Nationwide Average: 8.58/10

Comment Dots

U-Pack generally provides efficient and prompt moving services, though some customers have experienced significant delays and scheduling inconsistencies.

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Recent Reviews Mention...

really fast

going on 3 weeks now

Unloading went very quickly, just half a day

7. Friendliness

9.38/10

Nationwide Average: 8.91/10

Comment Dots

U-Pack is overwhelmingly appreciated for its helpful and friendly staff, from drivers to phone personnel, with nearly all reviews highlighting positive interactions, though a rare few mention less satisfactory experiences.

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Recent Reviews Mention...

Super kind staff

super accommodating and convenient options

Helpful and friendly staff

8. Will Hire Again

7.69/10

Nationwide Average: 8.18/10

Comment Dots

U-Pack generally receives strong endorsements for repeated business, though there exists a notable minority of customers who express significant dissatisfaction and a reluctance to use their services again.

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Recent Reviews Mention...

would definitely use them again if we move

would recommend for cross country move

would use U-Pack again if needed

9. Professionalism

7.81/10

Nationwide Average: 8.31/10

Comment Dots

U-Pack generally receives high praise for their courteous and professional service, though there are some isolated incidents of unprofessional behavior and dissatisfaction.

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Recent Reviews Mention...

impressed by their professionalism

were professional throughout the move

dependable and reliable

10. Conflict Handling

3.15/10

Nationwide Average: 4.07/10

Comment Dots

U-Pack shows a mixed yet generally unsatisfactory effort in addressing and rectifying customer complaints.

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Recent Reviews Mention...

found a great solution to the bulkhead issue

never followed up about the ramp issue

did not rectify the damage or issues

11. Precision & Care

7.46/10

Nationwide Average: 8.01/10

Comment Dots

U-Pack has received mixed feedback, with numerous customers praising the secure and intact delivery of their belongings, while a significant number report extensive damage to their items.

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Recent Reviews Mention...

no damages observed while unpacking

Nothing broke

nothing was broken or damaged

Customer Insights icon

Customer Insights

Cost: $ 2031.00 from 3 reviews


Interstate Move Duration: 7 days from 22 reviews

Great Crew Members icon

Great Crew Members

Jimmy,MarkJimmy and Mark know what they're doing
Rachel, Ariel, HuyMade our move painless, effortless and fun
Nataliaunbelievably helpful and accommodating
CecilCecil was really helpful
Markterrific ambassador, kind and informative
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact U-Pack

Location
8200 Bagby Dr, Austin, TX, 78724
Phone
(844) 611-4582
Link
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