Texas Piano Restoration is a piano restoration company based in Lavon, Texas. Founded by Registered Piano Technician (RPT) Lucas Heuer and piano rebuilder Jon Welch, the company is inspired by the innovation of the European piano industry. They provide a wide range of services, including restoration, refinishing, tuning, piano moving and storage, keytop replacement, player-piano systems, and more. Texas Piano Restoration serves the Dallas area with local piano services and offers restoration services throughout the state of Texas. The company, like many movers in Wylie, TX, prides itself on using the best materials and products available, sourcing from Pianos Bolduc, Renner, and genuine Steinway parts.
Stairway Pianos
Moving Services
- Piano moving & storage
Awards
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Summarized Review of Stairway Pianos
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.7/10
Nationwide Average: 8.44/10
Stairway Pianos garners universal acclaim for their professional, efficient, and highly praised service in piano moving, restoration, and care, delivering exemplary results and customer satisfaction across the board.
Recent Reviews Mention...
“terrific service”
“I am super pleased with their restoration work”
“excellent job moving”
2. Punctuality
9.55/10
Nationwide Average: 8.07/10
Stairway Pianos consistently demonstrates exceptional timeliness, with repeated mentions of being on time, early arrivals, and prompt scheduling affirming their commitment to punctuality.
Recent Reviews Mention...
“they were on time”
“Received a phone call for their arrival”
“job was scheduled immediately”
3. Affordability
8.68/10
Nationwide Average: 7.69/10
Stairway Pianos is frequently praised for its fair and reasonable pricing, though one note suggests a slight concern over a $700 price point being slightly pricey.
Recent Reviews Mention...
“rates were reasonable”
“fair pricing”
“incredibly reasonable price”
4. Communication
9.52/10
Nationwide Average: 7.53/10
Stairway Pianos excels with consistent praise for their responsiveness, informative interactions, professionalism, and their ability to effectively communicate every step of the way, making them a highly regarded company in their field.
Recent Reviews Mention...
“they called when 15 minutes out”
“Great communication through phone call”
“Super responsive”
5. Speed
9.42/10
Nationwide Average: 8.58/10
Stairway Pianos is highly praised for their quick, efficient, and skillful handling of piano moves, never compromising on the pace or quality of their work.
Recent Reviews Mention...
“helpful and quick”
“quick”
“job was completed efficiently”
6. Friendliness
9.72/10
Nationwide Average: 8.91/10
Stairway Pianos consistently earns glowing reviews for their team's courteous, professional, and exceptionally pleasant interactions, making a great impression with their hospitable and personable service.
Recent Reviews Mention...
“thank you gentleman”
“Jon, Lucas and Stuart were wonderful”
“feels like the piano works with the music”
7. Will Hire Again
9.66/10
Nationwide Average: 8.18/10
Stairway Pianos receives glowing recommendations for their excellent service, with numerous clients expressing a strong intent to use their services again for all piano-related needs.
Recent Reviews Mention...
“so glad to find excellent service”
“I can't say enough about recommending this company”
“highly recommend them for any piano needs”
8. Professionalism
9.71/10
Nationwide Average: 8.31/10
Stairway Pianos is uniformly praised for their exceptional service, expertise in piano restoration, and the consistently professional demeanor and knowledge of the entire team, including notable mentions of individuals such as Lucas, Drew, and Zach, highlighting their dedication to craftsmanship and professionalism in every aspect of their work.
Recent Reviews Mention...
“terrific service”
“they conducted the restoration wonderfully”
“Very professional”
9. Precision & Care
9.6/10
Nationwide Average: 8.01/10
Stairway Pianos consistently demonstrates meticulous attention and respect towards pianos and customers' properties, ensuring safe and damage-free delivery and service.
Recent Reviews Mention...
“piano arrived in perfect condition”
“carefully paying attention to our floors and other items”
“piano delivered safely without issues”
Great Crew Members
| Jon, Lucas, Stuart | Jon, Lucas, and Stuart restored my piano beautifully |
| Lucas | Lucas provided excellent technical setup |
| John, Stuart | Took necessary steps to secure and move items carefully |
| Jon, Lucas | Jon and Lucas made our piano turn out way better |
| Lucas | Lucas and team performed exceptionally well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Wylie Moving Services
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