Based in Carrollton, Texas, IMS Relocation has been providing trusted moving and storage services since 1991 in the Dallas-Fort Worth area. This family-owned and operated company is an agent for Mayflower and United Van Lines, offering local, statewide, and long-distance moves within the United States, along with international relocation services. Over 40 years, they have completed over 245,000 moves. Their services span from residential moving, commercial moving, international moving, to storage solutions, and even specialized moving, inclusive of auto transportation services for vehicles. Their well-experienced team assures a smooth, customized moving plan tailored to each client's needs.
IMS Relocation
About IMS Relocation
Additional Cities Served: Irving, Denton, Carrollton, Lewisville, Allen, Flower MoundShow More >
Moving Services
- InTown moving
- InState moving
- StatetoState moving
- International moving
- Residential moving
- Commercial moving
- Storage solutions
- Specialized moving
- Auto transportation services
- Packing services
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 01/08/25The TXDMV regulates moving companies that operate within the state of Texas.
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/23/22*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of IMS Relocation
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.41/10
Nationwide Average: 8.44/10
IMS Relocation predominantly receives high praise for their moving services, highlighting professionalism, efficiency, and client satisfaction, despite a few instances of dissatisfaction regarding overcharging and service quality.
Recent Reviews Mention...
“overcharged and poor estimates”
“terrible experience and would rate zero if possible”
“made the transition so easy and stress free”
2. Punctuality
8.7/10
Nationwide Average: 8.07/10
IMS Relocation is highly commended for their consistent on-time performance, though there were a few reports of late deliveries and issues with timing.
Recent Reviews Mention...
“punctual”
“they were prompt”
“they were always on-time”
3. Affordability
7.78/10
Nationwide Average: 7.69/10
IMS Relocation is generally perceived as offering great value and competitive pricing, with most customers finding their services reasonably priced and some even saving money, despite a few reports of higher-than-expected charges.
Recent Reviews Mention...
“overcharged and poor value for money”
“Good overall value”
“reasonably priced”
4. Communication
6.71/10
Nationwide Average: 7.53/10
IMS Relocation has a mix of feedback, with numerous customers praising the responsive and informative nature of many staff members, though there are notable instances of poor communication and service issues highlighted by others.
Recent Reviews Mention...
“terrible communication with IMS”
“no managerial outreach after reporting theft”
“Brett and Tina were helpful and understanding”
5. Stick to Prices
4.68/10
Nationwide Average: 5.99/10
IMS Relocation has a mixed track record, with some customers praising them for delivering services at or below the quoted price, while others criticized them for significant discrepancies between initial quotes and final charges.
Recent Reviews Mention...
“initial quote did not reflect final pricing”
“ended up way overcharged”
“gave me the lowest price and I trusted him”
6. Speed
8.39/10
Nationwide Average: 8.58/10
IMS Relocation overwhelmingly receives praise for being quick and efficient, despite a few reports of slowness.
Recent Reviews Mention...
“efficient in moving items out of storage”
“efficient move”
“they moved quickly”
7. Friendliness
9.34/10
Nationwide Average: 8.91/10
IMS Relocation overwhelmingly receives praise for their courteous, professional, and personable staff, with numerous clients highlighting the team's kindness and respectfulness during their interactions, despite a singular negative experience.
Recent Reviews Mention...
“Rafael and his crew were courteous”
“were curious and helpful”
“kind”
8. Will Hire Again
8.04/10
Nationwide Average: 8.18/10
IMS Relocation seems to be highly favored with a vast majority of customers expressing strong intentions to use their services again, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“would not hire again due to overcharge and issues”
“never hiring this company again”
“will for sure use again in the future”
9. Professionalism
8.7/10
Nationwide Average: 8.31/10
IMS Relocation overwhelmingly receives high praise for their professional conduct and expertise, despite a few instances of reported unprofessional behavior.
Recent Reviews Mention...
“truly professional as what they do”
“handled very professionally by Rafael and his crew”
“crew was well prepared and clean”
10. Conflict Handling
2.59/10
Nationwide Average: 4.07/10
IMS Relocation overwhelmingly appears to struggle with adequately addressing and correcting issues based on numerous customer grievances, despite a few instances where they did promptly resolve problems.
Recent Reviews Mention...
“did not adjust the price fairly when challenged”
“no effort to rectify the reported theft”
“was not offered a claim form or reimbursement”
11. Precision & Care
8.21/10
Nationwide Average: 8.01/10
IMS Relocation generally demonstrates a high level of attentiveness and caution, as evident from numerous customer accounts praising their careful and skillful approach, though there are a few instances of dissatisfaction due to damages and mishandling.
Recent Reviews Mention...
“careful and make sure to protect high end furnishings”
“nothing was damaged or lost”
“treated my materials with amazing care”
Customer Insights
Cost: $ 9890.00 from 3 reviews
Interstate Move Duration: 2 days from 6 reviews
Great Crew Members
| Brett, Tina, Rafael | Brett was thorough, Tina helpful, Rafael professional |
| Tina | was a God-send in helping with logistics |
| Brett | Brett made the process smooth |
| Brett | took amazing care and was exceptional to work with |
| Brett | did an amazing job moving |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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