Initially known as Portable on Demand Storage, PODS Moving & Storage is a pioneering company that revolutionized the moving and storage industry in 1998 with the concept of portable storage containers. With approximately 25 years in business and 3,000+ associates across the U.S. and Canada, the company provides services in Irving, TX as well as across the United States, Canada, Australia, and the United Kingdom. Their services are tailored to customers' unique needs, including long-distance moves, built-in storage, adjustable scheduling, multiple container sizes, connection to trusted local labor providers, and even car shipping. The flexibility and control PODS offers sets it apart from traditional moving companies.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Carrollton, Bedford, Farmers Branch, The Colony, Coppell, ColleyvilleShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- MoveIn Services
- Safely Ship Your Vehicle
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/09/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5/10
Nationwide Average: 8.44/10
PODS Moving & Storage appears to have significantly disappointed a majority of its customers with experiences of poor customer service, misleading practices, and overall dissatisfaction, though a few have reported satisfaction with its services.
Recent Reviews Mention...
“great work by movers”
“PODS made moving easy and stress-free for me”
“very good experience”
2. Punctuality
5.03/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally struggles with timely deliveries, experiencing numerous delays and scheduling issues, despite a few instances of on-time service.
Recent Reviews Mention...
“They came on time”
“deliveries and pickups were punctual”
“kept scheduling and then cancelling”
3. Affordability
3.88/10
Nationwide Average: 7.69/10
PODS Moving & Storage is perceived negatively by customers, with common complaints about high prices, unexpected charges, and the overall service being more expensive than its competitors.
Recent Reviews Mention...
“fair with the cost”
“Expensive due to initial quote not honored”
“price significantly higher than a climate-controlled unit”
4. Communication
3.14/10
Nationwide Average: 7.53/10
PODS Moving & Storage predominantly struggles with effective customer service as evidenced by numerous complaints about difficulty in reaching support, receiving inconsistent information, and overall poor responsiveness, with a few exceptions of satisfactory assistance.
Recent Reviews Mention...
“spent 8-9 hours speaking and on hold”
“Hard to get customer service and language barriers”
“central calling line was useless”
5. Stick to Prices
2.09/10
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to meet their initial quotes, frequently overcharging and adding unauthorized charges, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“gave me a quote I couldn't ignore”
“Quoted price not honored”
“kept overcharging us”
6. Speed
4.77/10
Nationwide Average: 8.58/10
PODS Moving & Storage consistently disappoints with significant delays in moving and delivering PODs, resulting in a highly unsatisfactory experience for customers.
Recent Reviews Mention...
“failed multiple times to pick up the POD as scheduled”
“it takes forever for them to do anything”
“Fast unload”
7. Friendliness
6.71/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive feedback for the politeness and professionalism of its drivers, though there are notable instances of rudeness and unwelcoming attitudes from some customer service representatives.
Recent Reviews Mention...
“Donnie and Ricco were very accommodating”
“rep was not courteous or helpful”
“Donny and Jarvis are pretty cool people”
8. Will Hire Again
4.18/10
Nationwide Average: 8.18/10
PODS Moving & Storage has overwhelmingly negative feedback, with most customers expressing strong dissatisfaction and a clear reluctance to use their services in the future.
Recent Reviews Mention...
“Will NEVER call on PODS again”
“will always use Pods for any moving needs”
“would definitely use PODS again for moving”
9. Professionalism
4.44/10
Nationwide Average: 8.31/10
PODS Moving & Storage has received predominantly negative feedback, with customers highlighting issues such as poor customer service, unprofessional conduct, and a lack of proper training, though a few reports commend the professionalism and effort of some staff members.
Recent Reviews Mention...
“crew members Donnie and Ricco showed great professionalism”
“rep conducted themselves poorly”
“terrible customer service”
10. Conflict Handling
1.9/10
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort to address or amend customer complaints, although a few instances show employees making significant attempts to deliver satisfactory resolutions.
Recent Reviews Mention...
“Not compensated as promised, issue dismissed quickly”
“company didn't rectify the issue of missing items”
“Donnie and Ricco helped promptly next business day”
11. Precision & Care
4.08/10
Nationwide Average: 8.01/10
PODS Moving & Storage has consistently disappointed customers with items frequently arriving broken, damaged by water, or contaminated by pests, alongside a lack of communication from drivers about these issues.
Recent Reviews Mention...
“No damage came to my stuff”
“missing items and replaced locks indicate careless handling”
“items arrived in good condition despite shifting”
Customer Insights
Cost: $ 1059.00 from 7 reviews
Interstate Move Duration: 12 days from 4 reviews
Great Crew Members
| Donnie, Ricco | very accommodating in resolving the jammed door issue |
| Donny, Jarvis | Donny and Jarvis are pretty cool people |
| Tony | Tony was very punctual and professional |
| Brian,Cynthia | Brian and Cynthia were very helpful and friendly. |
| Wiliam Brown | Wiliam saved the day by delivering and picking up |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
2200 Luna Rd Ste 180, Carrollton, TX, 75006
(877) 770-7637
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Irving Moving Services
Nearby Cities
