First Step Moving is a woman-owned moving company based in Celina and Frisco, Texas, that operates in the Dallas-Fort Worth (DFW) area. The company prides itself on providing big city service with a small-town customer care approach. They offer local moving, packing, and specialty & delivery services. A part of the movers in Melissa, TX community, First Step Moving was founded with a focus on customer satisfaction, believes in integrity, safety, and partnership with its clients. The company aims to disrupt the moving industry by incorporating modern technical expertise and emphasizing strong customer relationships.
First Step Moving
About First Step Moving
Additional Cities Served: Bonham, Providence Village, Pilot Point, Van Alstyne, Whitesboro, FarmersvilleShow More >
Moving Services
- Local Moving
- Packing
- Specialty & Delivery Service
Not Authorized
for Interstate Moves
Last Checked: 05/24/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of First Step Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
First Step Moving is highly regarded for its exceptional service and professionalism, though there are a few isolated instances of dissatisfaction related to damage and service quality.
Recent Reviews Mention...
“provided exceptional service”
“really good at what they do”
“everything was good until headboard was damaged and floor was scraped”
2. Punctuality
Nationwide Average: 8.07/10
First Step Moving overwhelmingly receives positive feedback for their timely arrivals and communication, although there are a few instances of lateness and communication issues noted.
Recent Reviews Mention...
“one crew member was 45 minutes late”
“they were right on time”
“Movers are on time”
3. Affordability
Nationwide Average: 7.69/10
First Step Moving is highly praised for its reasonable pricing, fair rates, upfront cost disclosure with no hidden fees, and overall value, making it a recommended choice for budget-conscious customers.
Recent Reviews Mention...
“didn't charge for unnecessary things”
“the rate is very fair”
“Worth every penny implies affordability”
4. Communication
Nationwide Average: 7.53/10
First Step Moving generally excels, with multiple instances of praise for their responsiveness, thoroughness, and courtesy, although there is a small number of reports indicating issues with follow-ups and professionalism.
Recent Reviews Mention...
“thorough booking process”
“Christy is awesome”
“never got a call back about the damage”
5. Stick to Prices
Nationwide Average: 5.99/10
First Step Moving generally maintains a consistent and reliable adherence to their initial quotes, though there have been a few instances of billing discrepancies and service disagreements.
Recent Reviews Mention...
“no undisclosed charges”
“what I paid was exactly what I expected”
“paid for certain services and supplies that were not provided”
6. Speed
Nationwide Average: 8.58/10
First Step Moving overwhelmingly receives high praise for their quick, efficient service, although a few reviews note some speed and focus issues.
Recent Reviews Mention...
“furniture moved out within an hour”
“could have cut two hours from our expense”
“worked so hard and so fast”
7. Friendliness
Nationwide Average: 8.91/10
First Step Moving has received overwhelmingly positive feedback for its professional, polite, and approachable crew, with numerous statements highlighting the team's kindness, helpfulness, and enjoyable presence during moves.
Recent Reviews Mention...
“crew was professional and polite”
“upbeat and polite”
“They were great to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
First Step Moving is highly favored, with a vast majority of customers expressing a strong intention to use their services again due to positive experiences, notwithstanding a few dissatisfied voices.
Recent Reviews Mention...
“would definitely use this company again”
“will definitely give them another opportunity”
“will not recommend this company”
9. Professionalism
Nationwide Average: 8.31/10
First Step Moving is highly regarded for their professional, efficient, and courteous team, with only a few isolated incidents of unprofessional behavior noted.
Recent Reviews Mention...
“crew conducted themselves professionally”
“all professioal”
“Movers are professional”
10. Conflict Handling
Nationwide Average: 4.07/10
First Step Moving demonstrates a general trend of responsiveness and commitment to resolving issues, as evidenced by multiple accounts of going above and beyond to address and compensate for problems, despite some instances of dissatisfaction and failed promises.
Recent Reviews Mention...
“promised repair, but never followed up”
“Christy set everything right”
“Christy made sure to make things right”
11. Precision & Care
Nationwide Average: 8.01/10
First Step Moving generally receives high praise for their meticulous and respectful treatment of customers' belongings, though there have been a few instances of damage and mishandling.
Recent Reviews Mention...
“ensured all furniture was protected”
“efficient and careful with my furniture”
“new headboard was damaged and hardwood floor scraped”
Customer Insights
Local Move Duration: 4 hours from 6 reviews
Great Crew Members
Miguel | Miguel and his crew were professional and hardworking |
Christy | owner/operator named and praised |
Julio, Josh, Edwin | big thanks to Julio, Josh, and Edwin |
Marcus, Sed, Charles, Paul | great experience with the crew |
Paul | took great care with my furniture and ensured it was wrapped well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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