5 Star Movers is a family-owned, Dallas-based moving company with over 15 years of experience. They service all of Texas and offer residential and commercial moving services. Their team is trained for various needs such as packing, unpacking, assembling, disassembling, and appliance hook-ups. 5 Star Movers is unique in their dedication to being budget-friendly while still offering a wide range of services to accommodate the specific moving needs of their clients. They also provide storage and cleaning services. The company prides itself on being locally based, highly recommended by customers, and able to compete with larger Dallas, TX moving services.
5 Star Movers
About 5 Star Movers
Additional Cities Served: Irving, Mesquite, Lancaster, Waxahachie, University Park, EnnisShow More >
Moving Services
- Full service moving
- Labor only moving
- Assistance with packing
- Assistance with unpacking
- Assembling or disassembling furniture
- Helping with appliance hook-ups
- Local or interstate moves
- Storage available for short or long term
- Wrapping and packing services
- Cleaning services
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 01/08/25The TXDMV regulates moving companies that operate within the state of Texas.
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of 5 Star Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.77/10
Nationwide Average: 8.44/10
5 Star Movers is overwhelmingly criticized for poor service, including damage, inefficiency, and high costs, albeit with a few scattered positive reviews.
Recent Reviews Mention...
“worst ever moving company, did not keep schedule”
“always done a perfect job”
“great work by movers”
2. Punctuality
5.12/10
Nationwide Average: 8.07/10
5 Star Movers consistently fails to arrive on time, with numerous instances of significant delays reported.
Recent Reviews Mention...
“did not keep the original pickup schedule”
“took too long to start moving after 7pm”
“were timely”
3. Affordability
5.91/10
Nationwide Average: 7.69/10
5 Star Movers has received mixed feedback indicating dissatisfaction from several customers over high charges, but also recognition for being cheaper than alternatives by a few others.
Recent Reviews Mention...
“worth every penny”
“did great work at a good price”
“on a very tight budget”
4. Communication
4.79/10
Nationwide Average: 7.53/10
5 Star Movers suffers from extensive issues including poor customer service, misleading information, inadequate responses, and a general struggle in both initiating and maintaining clear and effective communication.
Recent Reviews Mention...
“required a lot of calls to communicate”
“argued with me during the move”
“communicated with me regularly through text, phone, email”
5. Stick to Prices
3.39/10
Nationwide Average: 5.99/10
5 Star Movers frequently fails to honor their initial quotes, often charging customers more than expected under various pretexts, reflecting a significant dissatisfaction among clients.
Recent Reviews Mention...
“charges were almost exactly as quoted”
“sent a smaller truck than needed and overcharged”
“did not stick to the quoted price”
6. Speed
7.32/10
Nationwide Average: 8.58/10
5 Star Movers has received predominantly negative feedback for being slow, with a handful of reviews praising their efficiency and quickness.
Recent Reviews Mention...
“work together as a team to complete the task quickly”
“took until after midnight for a small apartment”
“everything moved within my time frame”
7. Friendliness
7.69/10
Nationwide Average: 8.91/10
5 Star Movers has garnered mixed reviews but leans heavily towards negative experiences, with multiple instances of rudeness overshadowing a small number of positive interactions.
Recent Reviews Mention...
“great attitude”
“crew was pleasant”
“the movers were very nice”
8. Will Hire Again
6.33/10
Nationwide Average: 8.18/10
5 Star Movers overwhelmingly receives negative feedback, with the vast majority of customers expressing they would not use their services again or recommend them to others.
Recent Reviews Mention...
“would not hire them again”
“Highly recommend and would hire again”
“recommend this company and would hire again”
9. Professionalism
6.08/10
Nationwide Average: 8.31/10
5 Star Movers has consistently been criticized for unprofessional behavior, ranging from mistreatment of belongings and rude conduct to inconsiderate actions during challenging times.
Recent Reviews Mention...
“all work together as a team”
“crew was professional”
“crew was unprofessional and rude”
10. Conflict Handling
2.19/10
Nationwide Average: 4.07/10
5 Star Movers consistently fails to take responsibility, adequately address, or rectify issues and damages, even in the presence of evidence.
Recent Reviews Mention...
“did not correct the issues, lied instead”
“did not finish job nor take responsibility”
“offered immediate assistance despite a holiday”
11. Precision & Care
5.36/10
Nationwide Average: 8.01/10
5 Star Movers consistently fails to meet expectations, resulting in damaged and broken property, with rare exceptions of satisfactory service.
Recent Reviews Mention...
“force to move items ourselves, resulted in damage”
“took great care of items”
“they broke my furniture and table”
Customer Insights
Cost: $ 675.00 from 5 historical data points
Local Move Duration: 3 hours from 19 reviews
Great Crew Members
| Martin, Miguel | responsive with communication, quick and efficient |
| Jay,Tyler | they were the best |
| Jay,Tyler | Jay and Tyler did an amazing job, were very alert |
| Martin | Martin and his crew did an amazing job |
| Juan, Martin | Very helpful and very professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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