DTM Van Lines is a family-owned and operated moving company based in Dallas-Fort Worth, Texas, offering local and long-distance moving services since 2012. Founded by Isaac Gonzales, who has been in the moving industry since the age of thirteen, the company focuses on customer satisfaction and providing high-quality moving services. DTM Van Lines offers full-service moving, including packing, hauling, and unpacking for both residential and commercial clients. Its team of experienced movers serving Garland, TX is equipped with quality equipment to ensure a seamless move. With over ten years of industry experience, the company is dedicated to providing efficient and reliable moving services that cater to various relocation needs.
DTM Van Lines
About DTM Van Lines
Additional Cities Served: Garland, Mesquite, Greenville, Dallas, Seagoville, Cameron
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Moving Services
- Local Moves
- Long Distance Moves
- Large Home Moves
- Commercial Moves
- Fullscale Moving Services (including scheduling, packing, hauling, and unpacking)
- Crosscountry Moving Services
- Piano Moving
- Appliance Moving
- Furniture Moving
- Lastminute Moving Services
Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of DTM Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
DTM Van Lines is highly praised for its professionalism, efficiency, and exceptional moving services, despite a few negative experiences.
Recent Reviews Mention...
“efficient and professional service”
“Excellent workers and smooth process”
“Excellent professional service”
2. Punctuality
Nationwide Average: 8.07/10
DTM Van Lines shows a mixed record with numerous instances of on-time arrivals and commendable efficiency countered by significant reports of delays and missed schedules, indicating inconsistency in their time management.
Recent Reviews Mention...
“Came in a timely manner”
“needed to reschedule”
“they were on time”
3. Affordability
Nationwide Average: 7.69/10
DTM Van Lines is generally perceived as offering good, reasonable, and fair prices, although there have been a few instances of customers feeling overcharged.
Recent Reviews Mention...
“It is a good price”
“reasonable price”
“fair price”
4. Communication
Nationwide Average: 7.53/10
DTM Van Lines has a mixed reputation with several customers facing issues like unresponsiveness and lack of follow-up, while others praise the politeness, responsiveness, and professionalism of specific staff members.
Recent Reviews Mention...
“sent videos pictures text emails with no response”
“Manny complained instead of providing proper ETA.”
“Manny was very polite and helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
DTM Van Lines has a consistent record of overcharging and not adhering to their initial estimates, leading to dissatisfaction among customers.
Recent Reviews Mention...
“overcharged by over $500 from the estimate”
“failed to deliver my furniture”
“Gives estimate for lesser amount and charges more.”
6. Speed
Nationwide Average: 8.58/10
DTM Van Lines generally receives high praise for their efficiency and quickness in completing moves, although there are isolated complaints about delays and slow service.
Recent Reviews Mention...
“moved everything quickly”
“Very quick and efficient”
“fast in moving the piano”
7. Friendliness
Nationwide Average: 8.91/10
DTM Van Lines consistently demonstrates a high level of professionalism, kindness, and courtesy across the majority of customer interactions, with rare instances of unfriendliness being the exception rather than the norm.
Recent Reviews Mention...
“professional demeanor suggests friendliness”
“very kind and friendly”
“nice and fun guys”
8. Will Hire Again
Nationwide Average: 8.18/10
DTM Van Lines overwhelmingly receives positive testimonials, showcasing a strong customer satisfaction and repeat business potential, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“would definitely hire them again”
“Will gladly use the service again”
“will use them again”
9. Professionalism
Nationwide Average: 8.31/10
DTM Van Lines receives overwhelmingly positive feedback, emphasizing their professional, efficient, and respectful conduct, despite a few noted instances of unprofessional behavior.
Recent Reviews Mention...
“mentioned as professional”
“crew was professional”
“crew was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
DTM Van Lines shows a concerning pattern of unresponsiveness and neglect towards resolving customer grievances, with few exceptions where efforts to make amends were noted.
Recent Reviews Mention...
“harassed until he paid the difference”
“no response or resolution after filing claim”
“no attempt to rectify the situation”
11. Precision & Care
Nationwide Average: 8.01/10
DTM Van Lines generally receives high praise for their careful and respectful treatment of customers' belongings, though they have faced occasional criticism for damage.
Recent Reviews Mention...
“carefully moved the piano”
“handled everything with utmost care”
“items missing and broken, repairs not returned”
Customer Insights
Cost: $ 677.00 from 5 reviews
Local Move Duration: 2 hours from 5 reviews
Great Crew Members
Alex | Alex led an efficient and professional team |
Alex, Carlos | did a fantastic job |
Alex | Alex knows the job and was great |
John, Justin | John and Justin were great |
Isaac, Lucas | very kind, friendly, and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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