U-Pack is a nationwide moving container company with locations across the United States. It offers portable storage units that you pack and load on your own. The company takes care of all the driving, be it to your new address or a local U-Pack warehouse. Just put a lock on the container and keep the key; it will stay locked and secure until you’re ready to unload it. U-Pack boxes are made of quality metal and designed to withstand the harshest weather conditions. You know your items are protected whether you’re facing a snowstorm or a heatwave. Transits are also guaranteed, so there’s no waiting several weeks for your belongings to arrive – perfect for cross-country moves, job relocations, and military transfer orders. And since rates always include the driver and fuel, there are never any hidden costs or surprise charges. U-Pack has a facility in Dallas, TX, making it fast and easy to get your container delivered right to your doorstep.
U-Pack
About U-Pack
Additional Cities Served: Irving, Mesquite, Lancaster, Duncanville, Waxahachie, University ParkShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- UPack vs Full Service (Comparison)
- UPack vs Portable Storage (Comparison)
- UPack vs Truck Rental (Comparison)
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally provides an excellent moving service with numerous customers experiencing great satisfaction, though there are some significant reports of frustration and poor service which slightly mar an otherwise predominantly positive narrative.
Recent Reviews Mention...
“U-pack is the way to go, implying high satisfaction with the service.”
“no complaints and would definitely use them again”
“great experience with the moving service”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack has mixed reviews with several customers praising timely deliveries and pickups, while others report significant delays and lack of communication.
Recent Reviews Mention...
“they move belongings across the country in a very short time.”
“Prompt and courteous service”
“picked up my container before my scheduled pickup date.”
3. Affordability
Nationwide Average: 7.69/10
U-Pack generally offers competitively low prices and cost-saving options, making it an appealing choice for many, though a few customers have experienced unexpected price increases or perceived high costs.
Recent Reviews Mention...
“one fourth the price of others”
“cheaper than moving myself”
“very convenient for those on a tight budget”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for their customer service and overall responsiveness, though there are notable instances of dissatisfaction regarding misinformation and unresponsiveness.
Recent Reviews Mention...
“customer service is excellent.”
“Sonia was helpful”
“Sonia in Dallas was helpful with questions”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally aligns with their quoted prices and often bills based only on used space, despite a few instances of unexpected charges.
Recent Reviews Mention...
“no surprises from shady moving companies implies sticking to quoted prices.”
“quote was just $1400”
“delivered on the committed timeline”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally impresses with quick deliveries and efficient setups, though some customers have experienced delays and longer than expected job times.
Recent Reviews Mention...
“belongings moved across the country in a very short time implies speediness.”
“service was fast and efficient”
“Quick, reliable delivery”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently demonstrates exceptional courtesy and helpfulness, with the vast majority of feedback highlighting their polite, kind, and supportive staff, although there was a single instance of reported rudeness.
Recent Reviews Mention...
“they are so rude”
“Staff was friendly”
“customer service was very professional”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives strong positive feedback with many customers expressing a high likelihood of using their services again, though there are notable instances of dissatisfaction.
Recent Reviews Mention...
“would definitely use U-pack again for moving.”
“would highly recommend to take their services”
“would definitely use them again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their service, with many reviews highlighting their professional, helpful, and polite team, despite a few criticisms regarding unprofessionalism and operational issues.
Recent Reviews Mention...
“they are so rude”
“Staff conducted themselves professionally”
“very professional unlike other packers”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack displays a generally poor response to correcting issues, with rare instances of accommodating and understanding customers' situations overshadowed by numerous reports of refusal to address problems or inadequate compensation efforts.
Recent Reviews Mention...
“didn't rectify the situation promptly”
“corporate compensated for the money lost”
“accommodated special requests and understood the situation”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack has a divisive reputation, with several customers praising their meticulous handling and others reporting significant damage to their belongings.
Recent Reviews Mention...
“efficient in handling items”
“panel missing in the container upon arrival.”
“nothing was damaged”
Customer Insights
Interstate Move Duration: 5 days from 17 reviews
Great Crew Members
| Sonia | Worked with Sonia in Texas office, She was helpful |
| Sonia | Sonia was helpful with questions |
| Dallas | went above and beyond to accommodate my situation |
| Rita | Rita was so wonderful and helpful |
| Ed,Connie | made my life so much easier |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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