PODS Moving & Storage, based in El Paso, Texas, is a leader in the moving and storage industry with nearly 25 years of experience. The company offers personalized solutions for moves and provides customers with flexible and convenient options, such as pay-as-you-go pricing and adjustable scheduling. PODS' services include local and long-distance moving, on-site and off-site storage, packing and loading assistance, moving supplies, and car shipping. They also offer various container sizes, giving customers the perfect fit for their needs. The company is known for its innovation in portable storage containers and its revolutionary hydraulic system, PODZILLA, to ensure the safe transport of customers' belongings.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Socorro, Horizon City, Sunland Park, Mesilla
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Safely ship your vehicle
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 10/04/24The TXDMV regulates moving companies that operate within the state of Texas.
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 10/17/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.61/10
Nationwide Average: 8.44/10
PODS Moving & Storage generally delivers satisfying service with high praise for its customer service, though there are complaints about excessive charges for unsatisfactory service.
Recent Reviews Mention...
“very happy with the service ”
“great experience”
“quality of service was great”
2. Punctuality
7.45/10
Nationwide Average: 8.07/10
PODS Moving & Storage significantly disappoints customers with scheduling errors and failure to show up as agreed.
Recent Reviews Mention...
“Timely arrival of pod”
“delivery delayed by days”
“the driver called ahead and was on time”
3. Affordability
4.96/10
Nationwide Average: 7.69/10
PODS Moving & Storage elicits mixed reviews, with some finding great value in promotional rates while others deem it overpriced relative to the service provided.
Recent Reviews Mention...
“not affordable given the lack of service provided ”
“pricing was great with promotion rates”
“less expensive than renting a truck for storage”
4. Communication
6.34/10
Nationwide Average: 7.53/10
PODS Moving & Storage exhibits a mixed performance, with some customers praising their flexibility and ease of working with them, while others experience difficulties in getting responses and resolving issues through their calls.
Recent Reviews Mention...
“very courteous and organized”
“very poor communication with multiple agents ”
“Very clear instructions”
5. Stick to Prices
3.13/10
Nationwide Average: 5.99/10
PODS Moving & Storage is criticized for charging more than expected, giving customers the impression of being scammed.
Recent Reviews Mention...
“did not stick to quoted services ”
“charged for services not used and poor refund process”
“received an inaccurate quote for the move.”
6. Speed
8.2/10
Nationwide Average: 8.58/10
PODS Moving & Storage has notably slow service as evidenced by a container not being picked up for three days.
Recent Reviews Mention...
“transported in record time”
“picked up in a timely fashion”
“Fit two PODS in the driveway and one on the street easily”
7. Friendliness
8.67/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“very courteous and professional”
“Corry was polite and professional ”
“Drivers were all very helpful and friendly”
8. Will Hire Again
6.74/10
Nationwide Average: 8.18/10
PODS Moving & Storage has mixed feedback, showing that while some customers are highly satisfied and willing to utilize their services again, others express dissatisfaction and a reluctance to rehire.
Recent Reviews Mention...
“keep using PODS of El Paso year after year”
“very much recommend this company and would hire again ”
“All around a great experience”
9. Professionalism
8.29/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional and organized”
“Corry was professional throughout the process ”
“driver's were very professional”
10. Conflict Handling
2.41/10
Nationwide Average: 4.07/10
PODS Moving & Storage is criticized for their refusal to resolve issues with customer moves.
Recent Reviews Mention...
“refused to assist when they couldn't deliver service ”
“Did not make efforts to clean tire marks or address issue”
“company did not show willingness to rectify billing error”
11. Precision & Care
6.19/10
Nationwide Average: 8.01/10
PODS Moving & Storage excels as all belongings are returned in the same condition with nothing being broken.
Recent Reviews Mention...
“all belongings returned in same condition”
“Left deep dark tire marks, had to hire cleaning service”
“everything was just how we left it”
Customer Insights
Cost: $ 4331.00 from 4 reviews
Great Crew Members
| Marco | great service and very professional |
| Corry | Corry was polite, professional, and extremely helpful |
| Cesar | Cesar made a positive impression. |
| Brian Miller | consistently puts in the extra effort for customers |
| Andy | went the extra mile to help with jammed POD door |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
50 Walter Jones Blvd Ste 6, El Paso, TX, 79906
(877) 770-7637
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