Compass Self Storage is a storage and moving company with multiple locations across the United States. Acting as a storage concierge service, they offer personal, business, boat, and RV storage solutions and can arrange truck rental and contact moving services in Benbrook, TX on your behalf. The company is dedicated to customer satisfaction and provides climate-controlled units, contactless rentals, secure entry access, and convenient payment options. Compass Self Storage aims to take the hassle out of storing by providing packing and moving supplies, dependable security, and expert, friendly service.
Compass Self Storage
Moving Services
- Truck Rental
- Packing Supplies
- Contact Moving Services On Your Behalf
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.25/10
Nationwide Average: 8.44/10
Compass Self Storage is highly praised for its excellent customer service, professional and friendly staff, efficient process, and the cleanliness of its facilities, reflecting a consistently positive experience from most reviews.
Recent Reviews Mention...
“great service”
“great customer service”
“Friendly and good service”
2. Affordability
7.76/10
Nationwide Average: 7.69/10
Compass Self Storage generally provides good value with some customers expressing satisfaction over deals and pricing, though a few have concerns about sporadic rate increases.
Recent Reviews Mention...
“unbeatable deal on moving in”
“rates raised sporadically”
“good price”
3. Communication
9.7/10
Nationwide Average: 7.53/10
Compass Self Storage receives overwhelmingly positive feedback for its customer service, particularly noting the helpfulness and professionalism of its staff, with several mentions of exceptional service provided by individuals such as Mary, showcasing their efficiency and responsiveness in addressing customer needs.
Recent Reviews Mention...
“Mary made everything super easy”
“Mary B provided awesome customer service”
“Mary at the front desk was very helpful”
4. Stick to Prices
3.26/10
Nationwide Average: 5.99/10
Compass Self Storage generally appears to fall short of expectations, with many customers experiencing unexpected bill increases and not honoring promotional offers, despite a single instance of price consistency noted.
Recent Reviews Mention...
“bill increases”
“they did not honor the free month as promised”
“they raised the price without any sort of notice”
5. Speed
9.12/10
Nationwide Average: 8.58/10
Compass Self Storage consistently receives high praise for their quick and efficient moving services, providing a smooth and straightforward experience that is both fast and friendly.
Recent Reviews Mention...
“Quick and efficient move”
“super fast”
“very fast in completing the move”
6. Friendliness
9.88/10
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional warmth and courtesy, highlighted by numerous mentions of their staff's kindness, especially Mary, creating an atmosphere often compared to family.
Recent Reviews Mention...
“Arianna is very kind and polite”
“Mary was pleasant and welcoming”
“super friendly”
7. Will Hire Again
9.22/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives glowing endorsements for their services, with customers frequently expressing their intentions to return or recommend the company, although there are a few exceptions regarding dissatisfaction mainly due to price increases.
Recent Reviews Mention...
“would hire again because of Mary's help”
“would hire again”
“recommend this company and would hire again”
8. Professionalism
9.47/10
Nationwide Average: 8.31/10
Compass Self Storage exemplifies outstanding professionalism, highlighted by exceptional customer service from multiple staff members and a universally positive and professional demeanor across the team.
Recent Reviews Mention...
“exceptional customer service from Mary”
“and professional”
“Mary is very professional.”
9. Conflict Handling
4.01/10
Nationwide Average: 4.07/10
Compass Self Storage has shown mixed performance, with a clear dedication to handling insurance matters effectively but facing criticism for not addressing issues related to pricing and promised credits.
Recent Reviews Mention...
“dedicated to insurance”
“did not rectify issue with a free month's credit”
“did not attempt to rectify the price increase issue”
Great Crew Members
| Arianna | Arianna is very kind and polite |
| Mary | Mary went above and beyond helping me |
| Mary | very helpful |
| Mary B | Mary B provided excellent service and sang a song |
| Mary | Mary was very helpful close to closing time |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Benbrook Moving Services
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