Compass Self Storage is a Cleveland-based storage company serving the demands of customers across the United States with multiple locations in states such as Alabama, Florida, Georgia, Kentucky, Pennsylvania, and Texas, among others. They are known for their premium self-storage services, which covers personal, business, boat and RV, and climate-controlled storage, along with pharmaceutical and small business storage. The company, which also organizes unit rentals online, distinguishes itself with customer-oriented services like supplying packing and moving supplies, coordinating truck rental and moving services, and providing climate-controlled units. Its digital surveillance and secure entry access ensure the safety of customers' possessions. The company does not mention the years it's been in operation.
Compass Self Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage generally receives high praise for its great service, professionalism, and excellent customer experiences, despite a few mentions of pricing issues and service dissatisfaction.
Recent Reviews Mention...
“Luke was great and no problems experienced”
“great work by movers”
“Luke was fantastic and took great care of me”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is generally viewed as offering good prices and value, though there are notable concerns about rent increases and some perceived overpricing.
Recent Reviews Mention...
“so expensive”
“reasonable prices”
“good price reflects affordability”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage primarily receives high praise for its excellent customer service, with staff members frequently mentioned by name for their helpfulness, efficiency, and professionalism, although a few reviews cite concerns over misleading information and lack of timely communication.
Recent Reviews Mention...
“Luke was very helpful in answering my questions”
“customer service was excellent”
“great customer service, very helpful”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage mostly fails to maintain consistency, with numerous reports of prices being raised unexpectedly and not honoring quoted prices.
Recent Reviews Mention...
“quoted price changed at move-in”
“fair dealings mean they stuck to quoted prices ”
“did not credit me back as promised”
5. Speed
Nationwide Average: 8.58/10
Compass Self Storage is consistently praised for its fast, quick, and easy moving services, always putting the customer first and ensuring a reliable experience.
Recent Reviews Mention...
“Fast service”
“Quick and reliable service”
“quick and easy move”
6. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional customer service, highlighted by personalized interactions with staff members who are frequently praised for their helpfulness, cheerfulness, and approachable demeanor, creating apleasant and welcoming experience for all customers.
Recent Reviews Mention...
“they are friendly”
“customer service was excellent”
“Arianna and Luke were very customer friendly”
7. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage appears to have an overwhelmingly positive reputation, with the vast majority of customers expressing a strong desire to rehire or recommend the company, despite a few criticisms regarding security and service issues.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“would hire again”
8. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage consistently receives praise for their staff's professionalism, knowledge, and helpfulness, despite a couple of isolated instances of dissatisfaction.
Recent Reviews Mention...
“Luke and Arianna were professional”
“Demme and Chad were super professional.”
“Chad at the front desk was professional.”
9. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a polarized response, with some employees showing exceptional commitment to address issues, while others exhibit a distinct lack of responsiveness and accountability.
Recent Reviews Mention...
“Chad went above and beyond to assist”
“did not show willingness to right a wrong after break-ins”
“on it right away when attention needed”
Great Crew Members
| Luke | Luke was great |
| Luke | Luke was very helpful and presented various options |
| Luke | Luke was fantastic and took great care of me |
| Arianna, Luke | Arianna and Luke were very customer friendly and their service were great |
| Luke | Luke was very thorough and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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