SML has moved over 200,000 customers since opening its doors for business in 2007. This Fort Worth-based company makes the relocation process simple and easy, whether you’re moving across town, statewide, or coast to coast. Family-owned and rated A+ by the BBB, SML has become the go-to source for experienced moving crews you can trust. Its friendly customer service team is always happy to help, and its rates are straightforward – you’ll know what you’re paying before you even book your move. SML also has an outstanding 99% on-time rating. Its movers are always on-schedule, so you can rest assured that they will show up when they say they will. These pros are licensed, insured, bonded, and available for short-notice relocation jobs. You can trust them with your next move.
SML
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About SML
Additional Cities Served: Arlington, Grand Prairie, Richardson, Flower Mound, Mansfield, North Richland HillsShow More >
Moving Services
- FullService Local & Long Distance Moves
- Moving Labor
- Employee Relocation
- Short Notice Moves
- Hourly Arrival Windows
- Nationwide Service
- Licensed, Insured & Bonded
- Experienced Moving Teams
- Live Customer Support
- Top Notch Customer Service
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Inactive
Last Checked: 01/08/25The TXDMV regulates moving companies that operate within the state of Texas.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 05/23/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for SML?
Error. Please try again later.
Summarized Review of SML
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
SML receives mixed reviews ranging from exceptionally positive experiences highlighting professionalism and efficiency, to severe criticisms for unreliability and damage to property, leading to a divided customer sentiment.
Recent Reviews Mention...
“items were damaged due to neglect and carelessness”
“the service was very unsatisfactory”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
SML has considerably more negative experiences reported with numerous instances of late arrivals, no-shows, and last-minute cancellations, overshadowing the instances where they were commended for timeliness.
Recent Reviews Mention...
“waited four hours past offloading time”
“they were never on time”
“waited for hours with no show”
3. Affordability
Nationwide Average: 7.69/10
SML receives mixed feedback, with some customers praising its competitive and reasonable pricing, while others criticize it for being overpriced and adding extra charges.
Recent Reviews Mention...
“hired them for a very high price”
“Certainly not worth the money I paid”
“try to add extra charges”
4. Communication
Nationwide Average: 7.53/10
SML seems to struggle significantly with promptness, clarity, and effectiveness in their interactions according to numerous reports, though there are a few instances of praise for friendly and efficient service.
Recent Reviews Mention...
“they did nothing when informed”
“no response to my calls and emails”
“only received auto responses”
5. Stick to Prices
Nationwide Average: 5.99/10
SML predominantly fails to honor its initial quotes, often charging extra fees and exceeding originally agreed-upon costs, according to customer feedback.
Recent Reviews Mention...
“fraudulently charged my credit card”
“Quoted 2.25 hours but was billed for 4 hours.”
“charged an excessive cancellation fee”
6. Speed
Nationwide Average: 8.58/10
SML received mixed feedback, with numerous customers praising their efficiency and rapid completion of moves, while a significant number of clients experienced delays, slow work, and issues with under-staffing during their service.
Recent Reviews Mention...
“truck sat for hours before offloading”
“did not complete the move”
“efficient and completed in less than 3 hours”
7. Friendliness
Nationwide Average: 8.91/10
SML generally provides a positive experience with numerous mentions of courteous, polite, and friendly behavior, though there are notable instances of unprofessionalism and disrespect from some staff members.
Recent Reviews Mention...
“they were disrespectful”
“personable and easy to talk to”
“the movers were courteous and polite”
8. Will Hire Again
Nationwide Average: 8.18/10
SML receives mixed feedback with a notable number of customers expressing dissatisfaction and a reluctance to rehire, although a significant portion also reports highly positive experiences and intentions to use their services again.
Recent Reviews Mention...
“would not use SML again due to damaged items”
“would not hire this company again”
“would not recommend it to anyone”
9. Professionalism
Nationwide Average: 8.31/10
SML displays a contrasting performance with several instances of professionalism praised, but an equal if not greater amount of criticism towards unprofessional behavior and handling.
Recent Reviews Mention...
“unprofessional handling of items”
“varying professionalism among different crews”
“crew was unprofessional with belongings”
10. Conflict Handling
Nationwide Average: 4.07/10
SML overwhelmingly lacks effort in addressing and rectifying customer grievances, though a few exceptions indicate some level of response or reimbursement.
Recent Reviews Mention...
“no effort to right the wrongs”
“no response to my damage claim”
“won't take account for them”
11. Precision & Care
Nationwide Average: 8.01/10
SML has a mixed reputation, with numerous complaints about damaged belongings contrasting with several high praises for their carefulness and attention to detail.
Recent Reviews Mention...
“personal belongings were damaged or destroyed”
“my items were broken and scratched”
“they destroyed my items”
Customer Insights
Cost: $ 351.00 from 6 reviews
Hourly Minimum: 2 hours from 4 reviews
Local Move Duration: 2 hours from 15 reviews
Great Crew Members
| Quay, Kishande | as before they were the best |
| Terry | Terry was especially experienced in packing the POD |
| Bruce, Dre, Devon | very professional and efficient during the move |
| Martin | Martin and his crew were professional and respectful |
| Charles | led by Charles worked extra hard |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact SML
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Fort Worth Moving Services
Nearby Cities
