First Step Moving

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MoversChevron RightTexasChevron RightPlanoChevron RightFirst Step Moving
Superb
based on 2178+ data points
Circle Info

About First Step Moving

First Step Moving opened in 2016 and has grown to become a BBB Accredited Business and a Best of HomeAdvisor 2018 Winner. Joseph, the founder of First Step Moving, started this Frisco moving company with the idea that customer satisfaction should be the number one priority. The company promises integrity, safety, and partnership. They are always transparent with their fees, and they go above and beyond to protect themselves and their customers' belongings. Thriving as movers in Plano, TX, they partner with their clients to create a custom moving experience. These Frisco movers provide local moving and packing to the DFW area, striving to exceed their customers’ expectations every day.

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Moving Services

  • Local Moving
  • Packing
  • Specialty & Delivery Service

Texas Moving License

Active

Last Checked: 02/20/25

The TXDMV regulates moving companies that operate within the state of Texas.

USDOT Interstate License
Circle Info

Not Authorized

for Interstate Moves

Last Checked: 05/23/24

USDOT

2974220

MC

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

Awards

Top 3 Movers in Plano, TX 2024 award
Top 10 Movers in Plano, TX 2023 award
Top 10 Movers in Plano, TX 2022 award
Top 10 Movers in Plano, TX 2021 award
Top 10 Movers in Plano, TX 2020 award

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Summarized Review of First Step Moving

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

9.27/10

Nationwide Average: 8.44/10

Comment Dots

First Step Moving is highly regarded for its exceptional service, with customers frequently praising their professionalism, punctuality, and care during moves, despite a few isolated negative experiences.

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Recent Reviews Mention...

Sergio and Francisco made this move easy

great work by movers

great work by movers

2. Punctuality

8.73/10

Nationwide Average: 8.07/10

Comment Dots

First Step Moving generally demonstrates a high level of timeliness, with the majority of customers reporting that the movers were on time or early, despite a few instances of lateness.

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Recent Reviews Mention...

showed up with two trucks as itemized

arrived early

arrived in the window given

3. Affordability

8.92/10

Nationwide Average: 7.69/10

Comment Dots

First Step Moving is highly praised for its reasonable and fair pricing, with many customers considering their services to be great value and competitively priced, despite a few mentions of mid-range rates or higher costs due to urgency.

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Recent Reviews Mention...

informed us about repeat customer discount

extremely expensive for no service

price is realistic

4. Communication

8.72/10

Nationwide Average: 7.53/10

Comment Dots

First Step Moving generally receives high praise for its responsiveness and thoroughness, though there are a few instances of dissatisfaction regarding miscommunication or lack of follow-up.

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Recent Reviews Mention...

excellent communication from Christy and crew

Aneeta communicated the entire process

kept me informed and entertained

5. Stick to Prices

8.21/10

Nationwide Average: 5.99/10

Comment Dots

First Step Moving generally upholds its initial price quotes, demonstrating transparency and accuracy, despite a few instances of dissatisfaction regarding additional charges and provided services.

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Recent Reviews Mention...

time rectify glitch was removed from our bill

they don't try and charge for unnecessary things

did not stick to ethical pricing

6. Speed

9.5/10

Nationwide Average: 8.58/10

Comment Dots

First Step Moving has overwhelmingly positive reviews for fast and efficient service, with only a few comments on slower-than-expected moves or increased costs due to perceived delays.

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Recent Reviews Mention...

efficiently, quickly but carefully packed

they were efficient

move completed quickly

7. Friendliness

9.81/10

Nationwide Average: 8.91/10

Comment Dots

First Step Moving enjoys overwhelmingly positive feedback for their polite, courteous, and friendly team members, despite a few isolated criticisms.

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Recent Reviews Mention...

Every crew member was courteous

Sergio and Francisco were amazing

gentlemen were very nice

8. Will Hire Again

9.19/10

Nationwide Average: 8.18/10

Comment Dots

First Step Moving has overwhelmingly positive feedback, with the vast majority of customers expressing strong satisfaction and a high likelihood of recommending and rehiring the company for future moving needs.

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Recent Reviews Mention...

recommend this company and would hire again

would definitely hire again

Please consider this company for your next move

9. Professionalism

9.07/10

Nationwide Average: 8.31/10

Comment Dots

First Step Moving generally receives high praise for its professional attitude and diligent work ethic, although there are a few reports of unprofessionalism and lack of preparation.

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Recent Reviews Mention...

high standard of professionalism from crew

Sergio and Francisco were professional

professional and entertaining crew

10. Conflict Handling

5.99/10

Nationwide Average: 4.07/10

Comment Dots

First Step Moving demonstrates a mixed record with instances of proactive problem resolution and outstanding customer service alongside significant complaints of unaddressed issues and lack of follow-through.

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Recent Reviews Mention...

handled glitch with professionalism

did not attempt to rectify situation

offered to fix but never completed

11. Precision & Care

9.09/10

Nationwide Average: 8.01/10

Comment Dots

First Step Moving generally exhibits exceptional attention and cautiousness with clients' belongings, with vast majority of reviews highlighting a diligent and protective approach, despite a few instances of mishandling and damage.

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Recent Reviews Mention...

Our things arrived without damage

cared about protecting everything

protected furniture well

Customer Insights icon

Customer Insights

Cost: $ 384.00 from 5 historical data points


Local Move Duration: 3 hours from 22 reviews

Great Crew Members icon

Great Crew Members

Christy,PedroChristy for her planning, Pedro for teamwork leadership
Sergio, FranciscoSergio and Francisco went above and beyond
AneetaAneeta made sure to communicate and was helpful
Christyincredible person, mother and business owner
Jamie Salazar Jr,Carlos Salazar,Jesse Mandjanowere all extremely helpful and professional
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact First Step Moving

Location
11625 Custer Rd # 110-173, Frisco, TX, 75035
Phone
(469) 422-6194
Link
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