First Step Moving opened in 2016 and has grown to become a BBB Accredited Business and a Best of HomeAdvisor 2018 Winner. Joseph, the founder of First Step Moving, started this Frisco moving company with the idea that customer satisfaction should be the number one priority. The company promises integrity, safety, and partnership. They are always transparent with their fees, and they go above and beyond to protect themselves and their customers' belongings. Thriving as movers in Plano, TX, they partner with their clients to create a custom moving experience. These Frisco movers provide local moving and packing to the DFW area, striving to exceed their customers’ expectations every day.
First Step Moving
About First Step Moving
Additional Cities Served: Garland, Frisco, McKinney, Denton, Carrollton, RichardsonShow More >

Moving Services
- Local Moving
- Packing
- Specialty & Delivery Service
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 02/20/25The TXDMV regulates moving companies that operate within the state of Texas.
Not Authorized
for Interstate Moves
Last Checked: 05/23/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards





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Summarized Review of First Step Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
First Step Moving is highly regarded for its exceptional service, with customers frequently praising their professionalism, punctuality, and care during moves, despite a few isolated negative experiences.
Recent Reviews Mention...
“Sergio and Francisco made this move easy”
“great work by movers”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
First Step Moving generally demonstrates a high level of timeliness, with the majority of customers reporting that the movers were on time or early, despite a few instances of lateness.
Recent Reviews Mention...
“showed up with two trucks as itemized”
“arrived early”
“arrived in the window given”
3. Affordability
Nationwide Average: 7.69/10
First Step Moving is highly praised for its reasonable and fair pricing, with many customers considering their services to be great value and competitively priced, despite a few mentions of mid-range rates or higher costs due to urgency.
Recent Reviews Mention...
“informed us about repeat customer discount”
“extremely expensive for no service”
“price is realistic”
4. Communication
Nationwide Average: 7.53/10
First Step Moving generally receives high praise for its responsiveness and thoroughness, though there are a few instances of dissatisfaction regarding miscommunication or lack of follow-up.
Recent Reviews Mention...
“excellent communication from Christy and crew”
“Aneeta communicated the entire process”
“kept me informed and entertained”
5. Stick to Prices
Nationwide Average: 5.99/10
First Step Moving generally upholds its initial price quotes, demonstrating transparency and accuracy, despite a few instances of dissatisfaction regarding additional charges and provided services.
Recent Reviews Mention...
“time rectify glitch was removed from our bill”
“they don't try and charge for unnecessary things”
“did not stick to ethical pricing”
6. Speed
Nationwide Average: 8.58/10
First Step Moving has overwhelmingly positive reviews for fast and efficient service, with only a few comments on slower-than-expected moves or increased costs due to perceived delays.
Recent Reviews Mention...
“efficiently, quickly but carefully packed”
“they were efficient”
“move completed quickly”
7. Friendliness
Nationwide Average: 8.91/10
First Step Moving enjoys overwhelmingly positive feedback for their polite, courteous, and friendly team members, despite a few isolated criticisms.
Recent Reviews Mention...
“Every crew member was courteous”
“Sergio and Francisco were amazing”
“gentlemen were very nice”
8. Will Hire Again
Nationwide Average: 8.18/10
First Step Moving has overwhelmingly positive feedback, with the vast majority of customers expressing strong satisfaction and a high likelihood of recommending and rehiring the company for future moving needs.
Recent Reviews Mention...
“recommend this company and would hire again”
“would definitely hire again”
“Please consider this company for your next move”
9. Professionalism
Nationwide Average: 8.31/10
First Step Moving generally receives high praise for its professional attitude and diligent work ethic, although there are a few reports of unprofessionalism and lack of preparation.
Recent Reviews Mention...
“high standard of professionalism from crew”
“Sergio and Francisco were professional”
“professional and entertaining crew”
10. Conflict Handling
Nationwide Average: 4.07/10
First Step Moving demonstrates a mixed record with instances of proactive problem resolution and outstanding customer service alongside significant complaints of unaddressed issues and lack of follow-through.
Recent Reviews Mention...
“handled glitch with professionalism”
“did not attempt to rectify situation”
“offered to fix but never completed”
11. Precision & Care
Nationwide Average: 8.01/10
First Step Moving generally exhibits exceptional attention and cautiousness with clients' belongings, with vast majority of reviews highlighting a diligent and protective approach, despite a few instances of mishandling and damage.
Recent Reviews Mention...
“Our things arrived without damage”
“cared about protecting everything”
“protected furniture well”
Customer Insights
Cost: $ 384.00 from 5 historical data points
Local Move Duration: 3 hours from 22 reviews
Great Crew Members
Christy,Pedro | Christy for her planning, Pedro for teamwork leadership |
Sergio, Francisco | Sergio and Francisco went above and beyond |
Aneeta | Aneeta made sure to communicate and was helpful |
Christy | incredible person, mother and business owner |
Jamie Salazar Jr,Carlos Salazar,Jesse Mandjano | were all extremely helpful and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?

Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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