Hicks Automotive is a locally owned and operated U-Haul dealer in Galveston, specializing in moving truck and trailer rentals for statewide and cross country moves. Hicks Automotive is open daily, providing customers with easy access to its vehicles. It also sells moving supplies such as boxes, tape, and bubble wrap – hundreds of products to make your home or office move safe and smooth – with 24-hour customer returns. As an authorized agent of U-Haul, Hicks Automotive has been helping do-it-yourself movers for years, giving them an affordable, reliable way to get their belongings from point A to B for years. U-Haul itself was established in 1945. Today, it has one of the largest fleets of truck rentals in the country, boasting of an inventory that includes cargo trailers, utility trailers, car trailers, and motorcycle trailers. It also offers self-storage services throughout North America.
Hicks Automotive
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Summarized Review of Hicks Automotive
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Hicks Automotive is highly praised for their professional, courteous, quick, and friendly service, repeatedly earning accolades for their exceptional performance.
Recent Reviews Mention...
“great service by movers”
“5 Star Service”
“professional and courteous team”
2. Communication
Nationwide Average: 7.53/10
Hicks Automotive is consistently praised for their friendly, helpful, and excellent customer service, though there is an isolated complaint about unanswered phone calls.
Recent Reviews Mention...
“people there are very friendly and quick to say hi”
“customer service is always so excellent”
“always exceed my expectations for customer service”
3. Speed
Nationwide Average: 8.58/10
Hicks Automotive receives widespread praise for their remarkably quick and friendly service, impressing customers with their efficiency in completing tasks in no time.
Recent Reviews Mention...
“In and out in no time”
“quick n friendly”
“were in and out within 15 mins”
4. Friendliness
Nationwide Average: 8.91/10
Hicks Automotive is consistently praised for its courteous and kind team, highlighting a wholesome and welcoming atmosphere, despite a single negative experience.
Recent Reviews Mention...
“they are friendly”
“they are friendly”
“very friendly and courteous”
5. Will Hire Again
Nationwide Average: 8.18/10
Hicks Automotive overwhelmingly receives positive feedback, highlighting their dependable service and earning strong recommendations from satisfied customers.
Recent Reviews Mention...
“would hire again”
“would recommend”
“would hire again”
6. Professionalism
Nationwide Average: 8.31/10
Hicks Automotive is highly regarded for its professionalism, efficiency, and courtesy, despite isolated incidents of unprofessional behavior.
Recent Reviews Mention...
“they are professional”
“professional team”
“processing rentals professionally and efficiently”
Great Crew Members
| Wendy | so helpful and knowledgeable |
| super helpful | The man was super helpful with the trailer. |
| Bobby | Bobby's an expert on hitch installation |
| Bill | Bill is a awesome man. |
| Hicks | great moving equipment and right size offerings |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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