PODS Moving & Storage, short for Portable On Demand Storage, has been operating for nearly 25 years. Based in the United States, the company has over 3,000 associates and operates internationally in Canada, Australia, and the United Kingdom. They provide a variety of storage solutions for customers, offering multiple container sizes: 8-foot, 12-foot, and 16-foot. They specialize in residential, long-distance, and business moving, with services that include packing supplies, local labor provider connections, and car shipping. Significantly, their flexible scheduling and control over the loading and unloading process set them apart from other moving companies. They also offer on-site storage at a PODS facility, a service that has helped them carry out over 6 million moves, including more than 1.5 million long-distance ones. Looking for other moving options in Texas? Check out this list of Garland, TX movers as well.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Mesquite, Rowlett, Rockwall, Forney, Sachse, Balch SpringsShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving Help
- Moving and Storage Supplies
- Packing and Loading Support
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/09/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generates mixed responses with numerous glowing testimonials about the service and efficiency but also a significant number of deeply dissatisfied customers reporting severe issues and dissatisfaction.
Recent Reviews Mention...
“Had the best experience with PODS”
“service ended after the move”
“disastrous experience”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has received mixed reviews, with numerous customers experiencing significant delays and miscommunications, yet a notable portion reporting timeliness and satisfaction with their pickup and delivery schedules.
Recent Reviews Mention...
“kept rescheduling pickup and delivery”
“PODs were a week late”
“did not receive any response to inquiries”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage seems to have garnered significant criticism for being overpriced and imposing unexpected charges, though a few customers found it competitively priced and valued the cost.
Recent Reviews Mention...
“monthly rate for the POD was too high”
“kept overcharging us”
“Our credit cards were overcharged”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage appears to face significant challenges with a considerable number of customers expressing dissatisfaction due to unresponsiveness, misinformation, and difficulties in accessing helpful customer service, despite a few instances of positive feedback on friendly and communicative representatives.
Recent Reviews Mention...
“Booked my POD with customer service on the phone”
“customer service not so good”
“unable to access customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly disappoints the majority of its customers with frequent reports of charging more than initially quoted, unauthorized charges, and not honoring promised discounts.
Recent Reviews Mention...
“charge for work not completed”
“Not the price I was promised allot more”
“cost as quoted”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage predominantly receives criticism, with numerous complaints about significant delays and slow service, despite a couple of instances of satisfaction with fast delivery and ease of moving.
Recent Reviews Mention...
“delaying move by a week”
“delivery were fast”
“took forever for the process to be completed”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage displays a generally positive attitude in their interactions, though they face notable criticisms regarding rudeness and unhelpfulness from a minority of their staff.
Recent Reviews Mention...
“Drivers in Akron and Dallas were beyond nice”
“lack of clarity, hard to open PODS”
“customer service was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with numerous customers expressing strong dissatisfaction and a vow not to rehire, while a smaller group praises their experience and indicates they would definitely use the service again.
Recent Reviews Mention...
“Had the best experience with PODS”
“recommend to avoid PODs at all costs”
“never using PODS again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, with some customers praising the skill and professionalism of certain team members while others criticize the overall lack of professionalism and unhelpful attitudes encountered.
Recent Reviews Mention...
“asked to borrow our tools, unprofessional”
“terrible customer service shows lack of professionalism”
“representatives didn't address my concerns enough”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly disappoints customers with its ineffectiveness in addressing and rectifying issues, despite occasional efforts by a few individuals to make amends.
Recent Reviews Mention...
“difficulty in rectifying address error”
“did not fix the issue effectively”
“had to get a lawyer to get money back”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage predominantly receives critiques for significant damage to customers' property and belongings, suggesting a general dissatisfaction with their service in this area.
Recent Reviews Mention...
“POD was broken when delivered”
“Our items were broken”
“Nothing inside our pod was damaged”
Customer Insights
Cost: $ 349.00 from 8 reviews
Interstate Move Duration: 10 days from 4 reviews
Great Crew Members
| Great Driver | Driver did great |
| Wiliam Brown | Wiliam saved the day by delivering and picking up |
| Ron | Ron was exceptional and delivered early |
| Jarvis | Jarvis was very polite and friendly |
| Quinn | wonderful service rep helped on the phone |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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