1-800-Pack-Rat, a nationwide business, provides a wide variety of moving and storage services. They aim to simplify these processes by offering all-steel, portable storage and moving containers which keep their customers' belongings safe and secure. Their customer-centric approach has solutions for both long-distance and local moving, on-site storage, and secure warehouse storage with a network of more than 65 facilities. They also cater to businesses requiring moving or storage with services designed to be convenient. Customers are able to pack at their own pace as the portable storage containers are delivered to their location before 1-800-Pack-Rat picks it up. The company's commitment to superior service quality really sets them apart from the other Jersey Village, TX moving services.
1-800-Pack-Rat
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-Pack-Rat
Additional Cities Served: West Columbia
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Residential Solutions
- Moving Containers
- Moving Resources
- Compare Us to PODS
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Summarized Review of 1-800-Pack-Rat
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-Pack-Rat appears to have a predominantly negative reception with numerous customers expressing strong dissatisfaction, despite a few reports of positive experiences.
Recent Reviews Mention...
“disgusted by the appalling treatment”
“TOTAL MONEY PIT!! suggests very low service quality”
“my experience was positive overall”
2. Punctuality
Nationwide Average: 8.07/10
1-800-Pack-Rat generally receives negative feedback due to frequent reports of late pick-ups, deliveries, and rescheduled or missed appointments, despite a few instances of on-time service.
Recent Reviews Mention...
“they refused to pick up crate on time”
“were super punctual”
“did not pick up the container on time”
3. Affordability
Nationwide Average: 7.69/10
1-800-Pack-Rat has mixed reviews with customers appreciating their competitive rates and savings over alternatives, but many others criticize the company for hidden fees, unexpected charges, and overall expensive services.
Recent Reviews Mention...
“expensive including unexpected charges”
“beat the best priced competitor by at least $500-600”
“charged additional fees without proper service”
4. Communication
Nationwide Average: 7.53/10
1-800-Pack-Rat appears to struggle significantly, receiving numerous complaints about poor communication, long hold times, and unreliable customer service, despite a few customers reporting positive interactions.
Recent Reviews Mention...
“failed to inform about the auctioning of items”
“they're refusing to pick up the crate”
“absolutely poor communication and unreliable logistics”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-Pack-Rat frequently receives complaints for charging more than originally quoted, with instances of unauthorized charges and fees not aligning with initial estimates, despite a few reports of adhering to promises and correcting charges.
Recent Reviews Mention...
“neglected to provide any opportunity to retrieve items”
“hidden fuel subsidy charge in small print”
“charged extra without sticking to their quote”
6. Speed
Nationwide Average: 8.58/10
1-800-Pack-Rat has predominantly negative feedback indicating significant delays in both pickup and delivery, though there are isolated commendations for fast service.
Recent Reviews Mention...
“picked up very late”
“Fast aloading”
“Pick ups were also late”
7. Friendliness
Nationwide Average: 8.91/10
1-800-Pack-Rat demonstrates predominantly positive interactions through their polite, professional, and courteous staff, though there are noteworthy instances of rude and unprofessional behavior.
Recent Reviews Mention...
“the rep I spoke with was nice, polite, professional”
“agents were rude and disrespectful”
“got LAUGHED at by "Josh"”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-Pack-Rat primarily receives negative feedback, with a substantial number of customers expressing dissatisfaction and a reluctance to use their services again, despite a few positive experiences.
Recent Reviews Mention...
“advise all veterans to avoid 1-800-PACK-RAT”
“would not hire Pack Rat again”
“would not recommend or hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-Pack-Rat seems to have a significantly mixed but predominantly negative customer perception, with issues relating to unprofessional and disrespectful behavior overshadowing instances of commendable service.
Recent Reviews Mention...
“the rep was professional”
“employees were unprofessional and disrespectful”
“customer service unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-Pack-Rat predominantly demonstrates a lack of effort and effectiveness in addressing and resolving customer complaints and issues, despite a few instances of satisfactory resolutions.
Recent Reviews Mention...
“callous disposal of belongings with immense value”
“they called me and gave a credit back”
“Billing tried to "make it right" but suggests low willingness to rectify issues”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-Pack-Rat generally receives high praise for maintaining the condition of belongings during transport, though there are isolated reports of service and damage complaints.
Recent Reviews Mention...
“nothing broke on the long drive”
“all of our things were undamaged”
“furnitures arrived without any damage”
Customer Insights
Cost: $ 2854.00 from 6 reviews
Great Crew Members
| Amonni | happy with the way Amonni resolved my issue |
| people associated with delivering, picking up the pod | delivery and pick up staff were great |
| Clint | Best boss I've ever worked for, implies great leadership. |
| Roderick | Roderick was amazing, very helpful, professional. |
| Dragan | Dragan was very helpful in assisting me with my move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Jersey Village Moving Services
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