Based in Houston, Texas, East End Transfer & Storage has been providing moving services locally, nationwide, and globally for over 76 years. Being part of the United Van Lines network, they have access to resources across the country and are recognized as America's #1 moving company. They pride themselves on professional, reliable service and offer a wide array of moving services including packing, shipment protection, moving guides, and free moving estimates. In addition to residential relocations, they're also equipped for commercial relocations, and they offer secure storage facilities for short-term or long-term use. East End's alignment with the Office Moving Alliance further bolsters their commercial relocation capabilities.
East End Transfer & Storage
About East End Transfer & Storage
Additional Cities Served: Galveston, Friendswood, La Porte, Bellaire, South Houston, StaffordShow More >
Moving Services
- Residential Relocations
- Commercial Relocations
- Office Moving Alliance
- Distribution
- Packing Services
- Shipment Protection
- Relocation Guides
- Moving Checklists
- Free, No-Obligation Moving Estimates
- Storage Facilities
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 12/10/21The TXDMV regulates moving companies that operate within the state of Texas.
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of East End Transfer & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.19/10
Nationwide Average: 8.44/10
East End Transfer & Storage generally provides excellent, professional service with many customers highlighting incredible experiences, though there are notable instances of severe dissatisfaction including property damage and poor communication.
Recent Reviews Mention...
“they flooded our home and refused to pay for damages”
“damaged items and inadequate compensation”
“worst possible experience with the move”
2. Punctuality
6.39/10
Nationwide Average: 8.07/10
East End Transfer & Storage displays a mixed performance, with numerous instances of timely service counterbalanced by several significant delays and communication lapses.
Recent Reviews Mention...
“they were late”
“The service was prompt, on time”
“they never notified me when late”
3. Affordability
6.19/10
Nationwide Average: 7.69/10
East End Transfer & Storage has mixed feedback, with some customers finding their services expensive and not worth the cost, while others praise their competitive pricing and value.
Recent Reviews Mention...
“move was expensive yet had service issues”
“not worth the high cost paid”
“move wasn't cheap but was worth it”
4. Communication
6.89/10
Nationwide Average: 7.53/10
East End Transfer & Storage generally provides excellent customer service and information, but a notable minority of reviewers experienced significant communication issues.
Recent Reviews Mention...
“Beth at dispatch was very nice and informative”
“from the first phone call to the final box”
“Lisa Castro answered all my concerns”
5. Stick to Prices
5.04/10
Nationwide Average: 5.99/10
East End Transfer & Storage has mixed feedback with instances of both dissatisfaction due to lack of transparency and price increases, alongside several instances of customers praising them for accurate estimates and no unexpected charges.
Recent Reviews Mention...
“not transparent in quoting pricing total”
“quoted price increased just before the move”
“refunded us without prompting for lower weight”
6. Speed
7.58/10
Nationwide Average: 8.58/10
East End Transfer & Storage generally provides quick and efficient moving services, though there are isolated instances of significant delays.
Recent Reviews Mention...
“worked quickly, no time wasted”
“pushed loading and moving back a day”
“handled move quickly and efficiently ”
7. Friendliness
9.09/10
Nationwide Average: 8.91/10
East End Transfer & Storage consistently exhibits exceptional warmth and politeness across their entire team, though one review noted a discrepancy in competence.
Recent Reviews Mention...
“Skip in the dispatch office was friendly and helpful”
“Cooper and Marvin were very personable”
“Nayeli and her crew were the best”
8. Will Hire Again
6.94/10
Nationwide Average: 8.18/10
East End Transfer & Storage predominantly receives strong endorsements and a high likelihood of repeat business, despite a few clients expressing significant dissatisfaction and reluctance to reengage.
Recent Reviews Mention...
“Please don't use them. Ever”
“would strongly avoid this organization”
“would not hire again due to extreme stress”
9. Professionalism
7.71/10
Nationwide Average: 8.31/10
East End Transfer & Storage generally receives high praise for their efficient, professional service, although there are isolated reports of unprofessionalism and mishandling.
Recent Reviews Mention...
“unprofessional movers”
“They were professional and handled challenging stairs well”
“Very pro - exactly the kind of group you want”
10. Conflict Handling
3.3/10
Nationwide Average: 4.07/10
East End Transfer & Storage shows mixed responses ranging from refusal or inadequate efforts to compensate for damages, to instances of fair and considerate actions towards resolving issues.
Recent Reviews Mention...
“refused to pay for $41,000 worth of damages”
“offer inadequate compensation for damages”
“Lisa Castro managed the entire move/storage plan as if it were her own family”
11. Precision & Care
5.96/10
Nationwide Average: 8.01/10
East End Transfer & Storage receives mixed feedback, with numerous customers experiencing significant damage to their belongings, while many others praise the company for moving everything without a scratch, indicating a disparity in service quality.
Recent Reviews Mention...
“refused to pay for $41,000 worth of damages”
“items were damaged”
“items were broken and scratched”
Customer Insights
Interstate Move Duration: 2 days from 3 reviews
Great Crew Members
| April,Skip | April and Skip were praised but no specifics given |
| Lisa Castro | Lisa provided excellent assistance and answered concerns |
| Skip | was friendly and helpful |
| Cooper, Marvin | provided professional and knowledgeable service, handled furniture well |
| Lisa Castro, Nayeli | treated us as if it were her own family, and nailed the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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