PODS, Portable on Demand Storage, is a pioneering company in the moving and storage industry in Houston, TX, and has been operational for nearly 25 years. It offers personalized moving and storage solutions on both local and long-distance scales. The company provides portable storage containers of various sizes that are delivered to the client's location. It also provides flexibility with built-in storage, adjustable scheduling, and self-loading and unloading options. Additional services offered include connecting customers to local labor providers, packing supplies, and car shipping options. Notably, the company is also operational internationally servicing Canada, Australia, and the United Kingdom. Remarkably, PODS was recognized by Move.org as the best moving and storage container company of 2023.
Pods
About Pods
Additional Cities Served: Pearland, Texas City, Friendswood, Lake Jackson, Alvin, DickinsonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 01/08/25The TXDMV regulates moving companies that operate within the state of Texas.
Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Pods
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Pods generally receives negative feedback for their service, with numerous customers reporting dissatisfaction and problematic experiences, despite a few positive reviews highlighting great service and efficiency.
Recent Reviews Mention...
“process was an absolute nightmare”
“EASY answer to moving”
“service is always excellent”
2. Punctuality
Nationwide Average: 8.07/10
Pods generally struggles with timely pickups and deliveries, with numerous instances of delays, schedule rescheduling without clear communication, and dissatisfaction among many customers, despite a few reports of on-time service.
Recent Reviews Mention...
“pods were not punctual at all”
“Always on time or even ahead of scheduled time”
“didn't show up on scheduled date”
3. Affordability
Nationwide Average: 7.69/10
Pods generally is perceived as expensive and not providing good value, despite a few positive remarks about their cost-effectiveness.
Recent Reviews Mention...
“overpriced”
“Very reasonable compared to other movers”
“charged me again, a rip-off”
4. Communication
Nationwide Average: 7.53/10
Pods generally faces significant challenges and dissatisfaction among customers, with numerous reports of poor customer service, unresponsiveness, and misleading information, although a few experiences highlight helpful and courteous interactions.
Recent Reviews Mention...
“nobody knows what's going on”
“customer service helped us every step of the way”
“Easy to schedule and make changes”
5. Stick to Prices
Nationwide Average: 5.99/10
Pods generally fails to meet expectations, as numerous customers have reported being charged more than initially promised, with few exceptions where charges aligned with quotes.
Recent Reviews Mention...
“refund never happened”
“was charged more than initially told”
“failed to fulfill service as promised”
6. Speed
Nationwide Average: 8.58/10
Pods consistently experiences significant delays, including extended delivery times, multiple rescheduling, and service interruptions.
Recent Reviews Mention...
“Delivery and pick-up when stated ”
“delivery was excessively delayed”
“did not complete the move as expected”
7. Friendliness
Nationwide Average: 8.91/10
Pods generally has very friendly drivers and staff, but there are significant concerns regarding the professionalism and attitude of their customer service representatives.
Recent Reviews Mention...
“customer service is very friendly”
“they are friendly”
“the warehouse team was very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Pods seems to face significant challenges, with a substantial number of customers expressing dissatisfaction and a preference not to use their services again, although there are a few who would recommend and rehire.
Recent Reviews Mention...
“would not hire again”
“Highly recommend using a POD”
“I am a return customer”
9. Professionalism
Nationwide Average: 8.31/10
Pods is overwhelmingly perceived as unprofessional, with customers frequently citing issues such as poor customer service, unorganized operations, and difficulty in resolving problems, despite a couple of high-praise exceptions.
Recent Reviews Mention...
“overall experience was terrible”
“crew was competent and efficient”
“no professionalism in handling issues”
10. Conflict Handling
Nationwide Average: 4.07/10
Pods largely falls short, with few exceptions showing genuine effort to address and rectify customer complaints.
Recent Reviews Mention...
“issue not resolved after multiple contacts”
“No effort shown to rectify the issue.”
“no effort to compensate for trouble experienced”
11. Precision & Care
Nationwide Average: 8.01/10
Pods receives mixed feedback, with customers reporting both significant damage to furniture and homes as well as high satisfaction with zero damage and careful handling.
Recent Reviews Mention...
“furniture was damaged”
“they broke and chipped furniture, damaged home”
“belongings are safe and arrived with no damage”
Customer Insights
Cost: $ 951.00 from 14 reviews
Interstate Move Duration: 10 days from 12 reviews
Great Crew Members
Delivery driver was great guy | |
Raymond | Driver Raymond was amazing and punctual |
Gerson Martinez | Gerson was awesome in helping with the move |
Gerson | Driver Gerson was professional and friendly |
Alexus | Alexus promised a partial refund |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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