Roadrunner Moving & Storage is one of the country's most diversified, modern relocation specialists. In business since 1976, it has over 40 years of experience helping people move quickly and easily. Whether you’re moving your home or your office, this company will take the hassle out of the process for you. Roadrunner is based in Houston, TX. It has a team of careful packers, trained movers, and professional drivers, who all use the best techniques to plan your move, keep track of your inventory, and ensure safe delivery to your final destination. In addition to being an Atlas interstate agent, this company is also a registered international mover, so it is certified to handle overseas moves. No matter where in the world you’re going, Roadrunner can help make it happen. Secure storage is available for household goods and specialized equipment. You can have your items protected while keeping them accessible at all times.
Roadrunner Moving & Storage
About Roadrunner Moving & Storage
Additional Cities Served: Sugar Land, Missouri City, Alvin, Angleton, Bellaire, South HoustonShow More >
Moving Services
- Local Moving & Storage Options
- Long Distance Moving
- Commercial & International Moving
- Storage for household goods & specialized equipment
- Packing Services
- Corporate Relocation Services
- Climate Controlled Storage
- Customized transportation programs
- Project Management
- Quick & Fair Project Quotes
Texas Moving License
The TXDMV regulates moving companies that operate within the state of Texas.
Active
Last Checked: 01/08/25The TXDMV regulates moving companies that operate within the state of Texas.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Roadrunner Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Roadrunner Moving & Storage is largely described as delivering disappointing and unsatisfactory experiences, with numerous customers reporting issues such as unprofessional service, damaged goods, and trust concerns, although a very few had positive experiences.
Recent Reviews Mention...
“absolute worst business and dishonest”
“zero stars given, extremely dissatisfied”
“profoundly unsatisfactory experience and would not recommend”
2. Punctuality
Nationwide Average: 8.07/10
Roadrunner Moving & Storage consistently fails to meet expected timings, showing early, significantly late, or complete no-show patterns, with a rare occasion of being on schedule.
Recent Reviews Mention...
“rescheduled twice, very late notice”
“had to select move date on their timelines”
“no follow up calls or updates unless initiated”
3. Affordability
Nationwide Average: 7.69/10
Roadrunner Moving & Storage is criticized for significantly increasing prices beyond initial quotes, including asking for $1000 more and charging over $200 past the quoted number.
Recent Reviews Mention...
“charged us twice what they quoted”
“they attempted to overcharge me by $5,000”
“price doubled unexpectedly”
4. Communication
Nationwide Average: 7.53/10
Roadrunner Moving & Storage significantly struggles with maintaining responsiveness and professionalism, particularly after contracts are signed, although they are quick to provide initial quotes.
Recent Reviews Mention...
“poor communication by Kate”
“staff was clueless and disconnected from processes”
“no communication unless demanding more money”
5. Stick to Prices
Nationwide Average: 5.99/10
Roadrunner Moving & Storage consistently fails to honor their initial quotes, often charging significantly more than agreed upon, demanding cash payments before service, and showing a lack of responsibility towards lost items and disputed charges.
Recent Reviews Mention...
“denied all our claims”
“did not stick to the quoted price”
“attempted to overcharge and withheld items for payment”
6. Speed
Nationwide Average: 8.58/10
Roadrunner Moving & Storage generally receives poor reviews for their sluggish service, with most customers dissatisfied with the prolonged duration and inefficiency of moves, despite one report of a quick service.
Recent Reviews Mention...
“took a week for a two-day drive”
“Load could've been done faster, but customer switched plans”
“they were efficient”
7. Friendliness
Nationwide Average: 8.91/10
Roadrunner Moving & Storage seems to struggle with consistency in their service, as highlighted by mixed reviews ranging from unfriendly attitudes and rude behavior to instances of courteous and respectful interactions.
Recent Reviews Mention...
“staff, particularly Brittany and Ben, were unhelpful”
“everyone was helpful and friendly”
“demanded payment rudely and unprofessionally”
8. Will Hire Again
Nationwide Average: 8.18/10
Roadrunner Moving & Storage overwhelmingly receives negative feedback, indicating a majority of customers would not use their services again.
Recent Reviews Mention...
“would not consider using them again”
“would not recommend or hire again”
“would never recommend this company”
9. Professionalism
Nationwide Average: 8.31/10
Roadrunner Moving & Storage is predominantly viewed as having issues with unprofessionalism, lack of able performance, and insufficient training, despite a solitary commendation for professionalism.
Recent Reviews Mention...
“lack of knowledge and careless”
“unprofessional behavior and poor handling by staff”
“terrible job with assemblies, unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
Roadrunner Moving & Storage appears to largely neglect customer grievances regarding damages and losses, with numerous reports of unresponsiveness, refusal to assume responsibility, and inadequate compensation.
Recent Reviews Mention...
“absolutely deny any claim”
“did not inform about missing screws, unresponsive to issues”
“no effort to rectify delays or lack of communication”
11. Precision & Care
Nationwide Average: 8.01/10
Roadrunner Moving & Storage has consistently disappointed its customers with numerous reports of damaged, broken, or missing items.
Recent Reviews Mention...
“destroyed several of our belongings due to carelessness”
“damaged and scratched many items”
“handled belongings poorly with significant delays”
Customer Insights
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Brook | Brook Barrineau knew exactly what I needed before I asked |
| Brook | impressed with Brook and his crew's efficiency and professionalism |
| Paul Nickerson, Arturo Rodriguez, Daniel Mendoza | Paul and Arturo & Daniel were excellent in office and personal moves |
| Wesley,Peter | Wesley and Peter are the best movers ever |
| Butch | Butch and his team were phenomenal to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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