U-Pack offers a more convenient moving solution with its weather-resistant containers that can be delivered right to your doorstep. You don’t even have to drive it yourself. Just pack and load, and U-Pack will take the container to your new home or storage facility. U-Pack is the best way to ship your belongings long distance. It saves you time because your belongings are driven straight to your destination – no need to wait several weeks for your items to arrive. U-Pack also saves you money because you only pay for the space you use. Rates include the driver and fuel, so there are no hidden costs. If you have a home renovation project in progress, use U-Pack as onsite storage. The containers sit flat on the ground, can be locked, and will fit into a single parking space. U-Pack has a service center in Houston, offering guaranteed deliveries.
U-Pack
About U-Pack
Additional Cities Served: Friendswood, Deer Park, Lake Jackson, Nederland, Humble, West University PlaceShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- UPack vs Full Service Comparison
- UPack vs Portable Storage Comparison
- UPack vs Truck Rental Comparison
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally receives high praise for excellent service, professional staff, and an efficient moving process, despite a few complaints regarding scheduling, coordination, and service issues.
Recent Reviews Mention...
“the service was excellent”
“great work by movers”
“great experience overall”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally exhibits a strong adherence to scheduled times with numerous instances of reliability and timeliness, although there are notable instances of delays and scheduling issues that have impacted some customers' experiences.
Recent Reviews Mention...
“delivered 4 hours later than promised”
“they were timely”
“U-Pack drivers were accommodative on timing”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is overwhelmingly perceived as a cost-effective and competitive option for moving, with many customers highlighting its best prices, discounts, and value despite a few grievances about hidden charges and deceptive pricing.
Recent Reviews Mention...
“the price was right”
“more affordable than other companies”
“offer best price but best value”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives praise for its effective communication and customer service, with many noting excellent responsiveness and helpfulness, although there are several reports of issues such as rudeness, miscommunication, and difficulties in coordination.
Recent Reviews Mention...
“good communication is important”
“easy to communicate with”
“great communication”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains their quoted prices with numerous positive testimonials about consistent pricing, although there are a few instances of customers facing unexpected charges.
Recent Reviews Mention...
“Exactly what they quoted was what I paid”
“true to their word”
“no mention of price changes”
6. Speed
Nationwide Average: 8.58/10
U-Pack mostly receives high praise for its efficient and fast service, although there are a few instances of significant delays or scheduling issues.
Recent Reviews Mention...
“Everyone was super efficient”
“container arrived very quickly”
“amazingly fast pickup and delivery”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack overwhelmingly receives praise for its courteous, professional, and helpful staff, with only a few isolated reports of rude or unprofessional behavior.
Recent Reviews Mention...
“Everyone was super courteous”
“were respectful”
“everyone is very rude on the phone”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise for its service, with many customers expressing strong intentions to use their services again in the future, although there are a few reports of dissatisfaction.
Recent Reviews Mention...
“will likely use these guys again in the future”
“would use them again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack overwhelmingly receives praise for their professional, helpful, and courteous staff, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“driver was very helpful and professional”
“they were professional”
“professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally shows a lack of effort to address and resolve customer complaints, despite a few instances where they've notably gone out of their way to assist or compensate customers.
Recent Reviews Mention...
“Casey was unhelpful and didn't resolve the scheduling issue”
“driver made the experience stressful”
“they were so nice to cut some of our payment”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally ensures items arrive in good condition, though there are isolated instances of damage and cleanliness issues.
Recent Reviews Mention...
“Careful packing and tie downs helped everything arrive without damages”
“items arrived in perfect shape”
“No damage to our household goods”
Customer Insights
Interstate Move Duration: 3 days from 10 reviews
Great Crew Members
Jason, Virgil, Blake | big thank you to both Jason's, Virgil, Blake |
Jim | Jim went out of his way to help with pickup |
Drivers and dispatch | Deserved praise for answering questions and quick results |
Chris | went above and beyond to protect my items |
Jim | Jim was fantastic and gave helpful moving tips |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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