U-Pack

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based on 701+ data points
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About U-Pack

U-Pack offers a more convenient moving solution with its weather-resistant containers that can be delivered right to your doorstep. You don’t even have to drive it yourself. Just pack and load, and U-Pack will take the container to your new home or storage facility. U-Pack is the best way to ship your belongings long distance. It saves you time because your belongings are driven straight to your destination – no need to wait several weeks for your items to arrive. U-Pack also saves you money because you only pay for the space you use. Rates include the driver and fuel, so there are no hidden costs. If you have a home renovation project in progress, use U-Pack as onsite storage. The containers sit flat on the ground, can be locked, and will fit into a single parking space. U-Pack has a service center in Houston, offering guaranteed deliveries.

Moving Services

  • Long Distance Moving
  • Military Moves
  • Cross Country Moving
  • Senior Moving
  • Student Moves
  • Job Relocation
  • Small Moves
  • UPack vs Full Service Comparison
  • UPack vs Portable Storage Comparison
  • UPack vs Truck Rental Comparison

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Summarized Review of U-Pack

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.4/10

Nationwide Average: 8.44/10

Comment Dots

U-Pack generally receives high praise for excellent service, professional staff, and an efficient moving process, despite a few complaints regarding scheduling, coordination, and service issues.

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Recent Reviews Mention...

the service was excellent

great work by movers

great experience overall

2. Punctuality

6.95/10

Nationwide Average: 8.07/10

Comment Dots

U-Pack generally exhibits a strong adherence to scheduled times with numerous instances of reliability and timeliness, although there are notable instances of delays and scheduling issues that have impacted some customers' experiences.

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Recent Reviews Mention...

delivered 4 hours later than promised

they were timely

U-Pack drivers were accommodative on timing

3. Affordability

8.8/10

Nationwide Average: 7.69/10

Comment Dots

U-Pack is overwhelmingly perceived as a cost-effective and competitive option for moving, with many customers highlighting its best prices, discounts, and value despite a few grievances about hidden charges and deceptive pricing.

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Recent Reviews Mention...

the price was right

more affordable than other companies

offer best price but best value

4. Communication

7.49/10

Nationwide Average: 7.53/10

Comment Dots

U-Pack generally receives praise for its effective communication and customer service, with many noting excellent responsiveness and helpfulness, although there are several reports of issues such as rudeness, miscommunication, and difficulties in coordination.

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Recent Reviews Mention...

good communication is important

easy to communicate with

great communication

5. Stick to Prices

7.11/10

Nationwide Average: 5.99/10

Comment Dots

U-Pack generally maintains their quoted prices with numerous positive testimonials about consistent pricing, although there are a few instances of customers facing unexpected charges.

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Recent Reviews Mention...

Exactly what they quoted was what I paid

true to their word

no mention of price changes

6. Speed

7.47/10

Nationwide Average: 8.58/10

Comment Dots

U-Pack mostly receives high praise for its efficient and fast service, although there are a few instances of significant delays or scheduling issues.

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Recent Reviews Mention...

Everyone was super efficient

container arrived very quickly

amazingly fast pickup and delivery

7. Friendliness

9.1/10

Nationwide Average: 8.91/10

Comment Dots

U-Pack overwhelmingly receives praise for its courteous, professional, and helpful staff, with only a few isolated reports of rude or unprofessional behavior.

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Recent Reviews Mention...

Everyone was super courteous

were respectful

everyone is very rude on the phone

8. Will Hire Again

7.88/10

Nationwide Average: 8.18/10

Comment Dots

U-Pack generally receives high praise for its service, with many customers expressing strong intentions to use their services again in the future, although there are a few reports of dissatisfaction.

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Recent Reviews Mention...

will likely use these guys again in the future

would use them again

would hire again

9. Professionalism

8.59/10

Nationwide Average: 8.31/10

Comment Dots

U-Pack overwhelmingly receives praise for their professional, helpful, and courteous staff, despite a few isolated reports of unprofessional behavior.

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Recent Reviews Mention...

driver was very helpful and professional

they were professional

professional

10. Conflict Handling

2.89/10

Nationwide Average: 4.07/10

Comment Dots

U-Pack generally shows a lack of effort to address and resolve customer complaints, despite a few instances where they've notably gone out of their way to assist or compensate customers.

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Recent Reviews Mention...

Casey was unhelpful and didn't resolve the scheduling issue

driver made the experience stressful

they were so nice to cut some of our payment

11. Precision & Care

7.89/10

Nationwide Average: 8.01/10

Comment Dots

U-Pack generally ensures items arrive in good condition, though there are isolated instances of damage and cleanliness issues.

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Recent Reviews Mention...

Careful packing and tie downs helped everything arrive without damages

items arrived in perfect shape

No damage to our household goods

Customer Insights icon

Customer Insights

Interstate Move Duration: 3 days from 10 reviews

Great Crew Members icon

Great Crew Members

Jason, Virgil, Blakebig thank you to both Jason's, Virgil, Blake
JimJim went out of his way to help with pickup
Drivers and dispatchDeserved praise for answering questions and quick results
Chriswent above and beyond to protect my items
JimJim was fantastic and gave helpful moving tips
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact U-Pack

Location
5880 Kelley St, Houston, TX, 77026
Phone
(844) 611-4582
Link
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