PODS Moving & Storage, headquartered in the United States, has been revolutionizing the moving and storage industry since 1998. Their unique business model offering multiple container sizes (8-foot, 12-foot, and 16-foot) provides personalized solutions tailored to customers' unique needs. Convenient options such as built-in storage, adjustable scheduling, and assistance with packing supplies place them on the radar as a potential provider for those seeking movers in La Porte, TX. Their wide reach includes connecting customers to local labor providers, and offering car shipping services. Over the years, PODS has carried out more than 6 million moves and has over 245 storage center locations operational across 46 US states and 6 provinces. The company also operates internationally, extending their services to Canada, Australia, and the United Kingdom.
PODS Moving & Storage
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- Storage Services
- Packing and Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Moving and Storage Containers
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage elicits mixed reactions but leans toward positive feedback, with many customers praising their efficient, easy, and satisfactory moving and storage services, while a notable minority experienced significant dissatisfaction, from overcharges and poor communication to unreliable service.
Recent Reviews Mention...
“horrible experience they over charged me”
“service was efficient and easy”
“Great experience with PODs”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews with several customers praising timely service while a significant number report delays and scheduling problems.
Recent Reviews Mention...
“they showed up on time”
“they were timely”
“long delay in delivery”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage garners mixed reviews but leans more towards negative sentiment, with numerous customers finding it expensive due to issues like overcharging, hidden fees, and prices being higher than expected compared to its value and cost-effectiveness mentioned by a smaller group.
Recent Reviews Mention...
“over charged me twice”
“should have lower prices”
“Cost me 4 times the amount.”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has numerous customers expressing significant dissatisfaction with their customer service, highlighting issues such as poor communication, lack of knowledgeable staff, and difficulty in getting direct responses, although a smaller proportion of customers report positive experiences with friendly and helpful service.
Recent Reviews Mention...
“no one will even talk to us”
“People all nice”
“were easy to deal with”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has frequently been criticized for not honoring their initial quotes, with numerous reports of overcharging and added fees despite a few positive accounts of accurate billing.
Recent Reviews Mention...
“over charged me twice”
“Make sure to get everything in writing as they didn't stick to quoted prices”
“they billed me for another $200+ for being late”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed reviews with several customers praising their efficient and fast service, while others report significant delays and issues with delivery and locating items.
Recent Reviews Mention...
“move was efficient”
“3 months to get PODS delivered”
“move was amazingly fast”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently receives praise for its nice, kind, and professional personnel, though there are a few mentions of rudeness from their customer service representatives.
Recent Reviews Mention...
“People all nice”
“the kind delivery people were perfect”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, showing a clear divide between customers who had exceptional experiences and highly recommend the service, and those who express significant dissatisfaction and unwillingness to utilize the service again due to various issues.
Recent Reviews Mention...
“would not hire again”
“would hire again”
“Highly recommend”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with several customers describing negative experiences involving unprofessionalism and lack of care, while others praise the knowledgeable, professional, and pleasant demeanor of the drivers.
Recent Reviews Mention...
“agents lack genuine care, unprofessional”
“Driver did not want to put it where we wanted”
“Told my disabled sister-in-law to rent a truck themselves.”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally receives poor feedback on their efforts to resolve issues, though there are a few instances where customers noted exceptional service and resolutions provided by the company.
Recent Reviews Mention...
“offered no help in trying to resolve”
“company did not rectify the delivery issue”
“no effort shown to resolve issues”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback with reports of damage and shifting furniture alongside several accounts of items arriving in perfect condition and being well taken care of.
Recent Reviews Mention...
“load was damaged”
“stuff got broken and damaged”
“stuff was in perfect condition”
Customer Insights
Cost: $ 832.00 from 5 reviews
Great Crew Members
| Karen | ensured all needs were met and concerns addressed |
| Jeff | manager Jeff is very pleasant and knows what he is doing |
| Juan, Scott, Victor | worked hard to make customers happy and were enjoyable |
| Karen, Alessandra | both were life savers and extremely supportive |
| Victor | Victor is accommodating and works with my schedule |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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